AgentTrainer
Automated agent training with customer simulation
Live chat analytics integrations
Explore LiveChat analytics integrations. Compare event tracking, reporting and data exports to find an app that connects conversations with your reporting tools.
Agents Performance Report
All key performance metrics in one place
Agent Activity Report
Measure your agents' activity and manage their work more efficiently
Chat Response Time Report
Shorten your response time and improve customer satisfaction
Chat Duration Report
Analyze the chat duration and increase your efficiency
Staffing Prediction Report
Check the predicted workload and schedule shifts with ease
Google Analytics
Track the impact of website chats on online sales and gather marketing data.
Chat Summary
Harness the power of OpenAI's cutting-edge artificial intelligence to generate concise summaries from your chats.
Chats Transcripts Exporter
Export your chats transcripts to CSV
Super Trainer automations
Coach agents in real time with flexible automations: reminders, tags, and checklists triggered by chat events.
Super Vision
Supervise multiple chats simultaneously
Mixpanel
Monitor LiveChat events using Mixpanel.
Super Agent
Alternative multi-chat interface - All your customer chats on the one single screen.
Chat Assistant
Enhance your LiveChat experience
LiveSession
Watch LiveSession recording instantly from LiveChat.
Super Queue notifications
Stay ahead of the queues with Super Queue notifications
Chats Exporter
Effortlessly export and archive your LiveChat conversations with our Chats Exporter tool
Surveys
Seamlessly create, distribute, and analyze surveys, gathering valuable insights to make informed decisions.
Microsoft Teams
Send out notifications to Microsoft Teams channels
Agent Pulse
Leverage custom statuses, automated workflows, and real-time monitoring to improve reporting and boost your team's productivity
Logs
Track setting changes in and more!
Survey Sensei EU/US
Transform customer feedback into actionable insights with satisfaction scores, sentiment analysis, and automated reporting using AI.
Dashboards for LiveChat
Share your LiveChat reports with your clients and other teams.
Track and report on live chat activity
Choose an analytics integration around the question you need to answer: where chats start, how your team responds, or what visitors do next. The data available depends on the app.
Track chat events
Look for events that connect chat activity with the website journeys you already measure.
Review team performance
Compare reporting apps for response times, workload and conversation trends beyond the views you use today.
Bring data into reports
Find an export or reporting connection that fits your dashboards and reporting schedule.
Choose an analytics integration
What to check before installing
- Events and fields
- Check the exact events, identifiers and reporting dimensions the app sends. Do not assume every chat action is available.
- Measurement setup
- Confirm the analytics platform and version, required permissions, and whether installation needs a tag manager or custom code.
- Reporting limits
- Check refresh frequency, historical data availability, timezone handling and export limits before comparing reports.
Analytics integrations FAQs
What can a live chat analytics integration track?
Depending on the app, it can send conversation events, expose operational metrics or export data to another reporting tool. Open the listing to check the supported events and fields before installing.
Does an analytics integration replace LiveChat reports?
Not necessarily. A connector can help you use chat data alongside other website or business data. Choose it for a specific reporting gap rather than assuming it replaces the reports in your account.
Why can chat events and sales reports show different numbers?
Tools may use different event definitions, timezones, attribution windows and consent settings. Test a known conversation and check how each system records it before treating the reports as directly comparable.