All key performance metrics in one place
Agents Performance Report

Agents Performance Report

All key performance metrics in one place
Key info
  • The integration is free to use
  • < 50 teams are using it
  • Analytics

Check how your team and individual agents handle chats. The Agent Performance Report contains the most important metrics needed to track agent productivity:

  • Total number chats
  • Customer satisfaction
  • First response time
  • Total accepting, not accepting, and logged in time
  • Efficiency (number of chats per hour)
  • Concurrent chats limit

With all the data in one table, you can easily compare agents without having to jump between reports and set up filters over and over again.

This way, you can quickly see which agents are top performers and can coach junior agents. You can also spot agents who might need some help to improve their performance.

Support

Contact vendor to get help and support. You can also suggest improvements or request new features in the upcoming versions of Agents Performance Report.

Key Features

See only the information you need

All reports can be filtered to show results for specific conditions making data analysis easier.

Create custom reports

All reports can be saved to a CSV file.

Benefits

Key performance metrics in one place

Use the Agents Performance Report to find areas where your entire team and individual agents can improve.

Integration with Agents Performance Report is free to use
  • < 50 teams are using it
  • Analytics