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#Know
3 min read | Mar 25
Built With AI, Live Transcription Services Come To Videoconferencing Software
4 min read | Mar 2
Marketing Done Right: Incoming Chat with Tim Soulo, CMO at Ahrefs
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Recent articles
Grow
7 min read | Mar 28 |
From Crisis to Solution: 10 Steps to Effective Problem-Solving
Whether you’re having a friendly debate about the best travel destination, struggling with online communication, or dealing with a complicated issue involving numerous... read more
Connect
8 min read | Mar 27 |
15 Inspiring Quotes to Ignite Teamwork and Collaboration
Have you ever been part of a team where everything just clicked? The kind of team where everyone worked together seamlessly, and success seemed to come effortlessly? It's... read more
Connect
14 min read | Mar 24 |
Navigating the World of Online Communication: the Pros, Cons, and Best Practices
Most of today’s communication happens online. It’s happening whether you’re asking your coworker when they’ll finish their task or if you’re chatting with a support agent... read more
Sell
14 min read | Mar 14 |
Customer Segmentation Strategies: A Key to Successful Marketing Campaigns
In today's crazy competitive business world, customer segmentation is essential for marketing success. By breaking customers into smaller groups based on their unique... read more
Support
7 min read | Mar 13 |
Shopify Customer Service – Best Practices to Implement in Your Business
Setting up your customer service strategy is worth learning from the best-in-class. It means it's good to sometimes sneak a peek at the best practices of big brands and... read more
Inside LiveChat
Inside LiveChat
7 min read | 13 Oct | Kuba Rogalski
Video Shopping and What Does Coffee Have To Do With It?
For some, the COVID-19 pandemic and its consequences haven’t turned out all that bad. How so? Take a look at shopping. Sure, the way we buy stuff has been transforming... read more
Inside LiveChat
8 min read | 16 Sep | Marta Kuzma
Build Customer Relationships That Last With Our New Mailchimp Integration
Connecting with customers is easier than ever. With LiveChat, you can engage with visitors on your website, interact with buyers, and help customers right when they need... read more
Top picks
Guides to Success #2: The Ultimate Guide to Boosting Ecommerce Sales
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Insider #8: The Netflix Effect
6 min to watch
Trending articles
All You Need to Know Before You Start Working With a Lead Generation Company
A sales pipeline full of quality leads is every business owner's dream. Once you have that, it feels almost as good as winning a lifetime supply of your favorite chocolate bar. But those supplies never really last a lifetime, do they? And you shouldn't take your lead supply for... read more
Support
12 min read | Mar 09 |
Maximizing Customer Service Productivity: Best Practices for Success
Have you ever had a frustrating experience trying to get customer support? Maybe you were on hold for hours or passed around from agent to agent without a solution. It's... read more
Support
13 min read
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Dec 13
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Support Queue Management Tips
It's Christmas. Your significant other asked you to buy new Christmas tree ornaments and other decorations for the upcoming holidays. So you drive to the shop, pick up... read more
Support
10 min read | Mar 12 |
The Ultimate Showdown: Customer Support vs. Customer Service
What’s the difference between customer support and customer service? While these terms may sound similar, confusing them can impact how you interact with your customers.... read more
Support
9 min read | Dec 21 |
How To Choose The Best Live Chat For Support Teams (With Examples)
As the live chat software market continues to grow globally, businesses are realizing the value live chat support can bring to customers and companies. But market growth... read more
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