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In a First, New York Times Rakes in More Revenue Through Digital Than Print
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With Ad Revenue Tanking, Twitter Will Soon Test Subscription Model
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6 min read | Aug 07 |
Do You Have What It Takes to Become a Servant Leader?
Are you a leader? Do you want to become one in the future? Becoming a leader is a process. Once you begin your journey, you’ll see that it takes constant learning to stay... read more
4 min read
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Aug 06
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Brand Matters: How to Use Branding and Protect It at the Same Time
Branding is what defines your company. It's a message sent to customers, your visual representation, and everything that your company uses to say, “this is us,” and “this... read more
7 min read | Aug 03 |
8 Innovative Ways to Improve Your Customer Experience Using Chatbots
Did you know that US businesses lose as much as $62 billion each year because of poor customer service? In fact, poor customer experience is one of the main reasons why... read more
6 min read | Jul 30 |
Leadership Styles and How They Can Make or Break Your Team
Being a leader is not an easy task. After you become one, you’re no longer responsible for just your own work. You’re accountable for your team as a whole and every team... read more
8 min read | Jul 28 |
What Is Sentiment Analysis and Why Does it Matter for Online Businesses?
Customer experience has become a new battlefield. Data shows that 89% of businesses compete primarily based on customer experience. People buy products because they... read more
Inside LiveChat
4 min read | 06 Aug | Malgorzata Sikora
Brand Matters: How to Use Branding and Protect It at the Same Time
Branding is what defines your company. It's a message sent to customers, your visual representation, and everything that your company uses to say, “this is us,” and “this... read more
6 min read | 01 Jul | Malgorzata Sikora
How to Survive Risk Assessment: LiveChat Tips and Tricks
If you’re here, most likely you have an interest in best practices for the management of legal documents. You may wonder if all these compliance documents, NDAs, DPAs,... read more
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Knowledge Pill #01: How to Make a Negative Answer Sound Positive
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Trending articles
How We Created a Chatbot That Helps Businesses During the Pandemic
Shortly after our team entered the #stayhome reality, we realized that unlike many other organizations, we are quite lucky. We were well prepared to switch to remote work, and our company was not economically impacted by these extraordinary circumstances. But we felt that we... read more
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6 min read | Apr 24 |
8 Steps for Switching to Remote Work in a Tech Company
For a company that has never attempted remote work, it takes weeks, months, or even years, to make that transition smoothly. However, with Covid-19, we don’t have that... read more
15 min read | Jun 01 |
Providing Excellent Customer Service as a Mission: 1-on-1 with LiveChat’s Head of Support
If you’re going to sell software that helps provide customer service, the customer service your company provides needs to be some of the best available. LiveChat’s Head... read more
8 min read | Jul 06 |
Emotional Marketing Bridges the Gap Between Your Brand and Your Customers
You know that feeling when you’re just mindlessly scrolling your social media feeds? Most of us are guilty of that. So, I was browsing Twitter the other day when I... read more
7 min read | Jun 03 |
AI and Machine Learning in the Healthcare Industry
Finding new medical therapies for existing diseases is becoming more and more challenging. Safe drugs for many common illnesses have already been found. Now, scientists... read more
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