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9 min read | Mar 26 | Kuba Rogalski

How Are Customer Service Expectations Different from Generation to Generation?

Whether you’re a business owner or a customer service agent, the way you execute your customer service strategy can be a significant brand differentiator. We’ve lived in... read more

Inside LiveChat

10 min read | Mar 25 | Olga Rogacka

Pros and Cons of Working Remotely: A LiveChat Case Study

Two weeks have passed since the LiveChat team began to work remotely. It’s a completely new experience for us because, until recently, we only worked in the office. We... read more

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7 min read | Mar 24 | Marta Kuzma and David Street

News Chat: Brand Communication in the Time of Coronavirus, Go Quiet or Get Involved?

In times of crisis, communicating as a brand gets tricky. The current coronavirus pandemic is perhaps even harder for brands to navigate. Say something and risk looking... read more

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7 min read | Mar 23 | Erik Totten

How Do You Exceed Customer Expectations? Part 1: Review, Manage, and Research

It’s a customer’s world these days. Globalization and ecommerce are here to stay, and they’ve made it possible to purchase products from practically every corner of the... read more

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8 min read | Mar 19 | Marta Kuzma

Aldi’s Unexpected Lesson on Customer Service

Aldi turned its idea of grocery shopping into a compelling lifestyle. Its “Shop differentli” slogan became a mission Aldi cultivates together with its customers. With... read more

Inside LiveChat

Inside LiveChat

10 min read | 25 Mar | Olga Rogacka

Pros and Cons of Working Remotely: A LiveChat Case Study

Two weeks have passed since the LiveChat team began to work remotely. It’s a completely new experience for us because, until recently, we only worked in the office. We... read more

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Trending articles

8 Essential Metrics for an Effective Email Campaign

8 Essential Metrics for an Effective Email Campaign

Effective email campaigns are a part of every successful marketer’s toolbox. For an email campaign to be effective, you need to know if it is working. If you don’t know, not only could you be wasting your time but you also could be creating a negative perception of your company.... read more

Erik Totten
5 minutes
Mar 16, 2020

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