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Grow

5 min read | Mar 31 | Marta Kuzma

10 Steps to Achieve High Customer Satisfaction

Customer satisfaction is a vague marketing term. It often provokes broad, yet hazy discussions or makes businesses focus too much on the details and overlook the big... read more

Connect

5 min read | Mar 27 | Erik Totten

10 Steps to Integrate Your Business with the Empathy Economy

Empathy in business is a hot topic right now, and for good reason. According to the Harvard Business Review and their 2016 Empathy Index, the top empathetic companies in... read more

Support

9 min read | Mar 26 | Kuba Rogalski

How Are Customer Service Expectations Different from Generation to Generation?

Whether you’re a business owner or a customer service agent, the way you execute your customer service strategy can be a significant brand differentiator. We’ve lived in... read more

Inside LiveChat

10 min read | Mar 25 | Olga Rogacka

Pros and Cons of Working Remotely: A LiveChat Case Study

Two weeks have passed since the LiveChat, ChatBot, and HelpDesk team began to work remotely. It’s a completely new experience for us because, until recently, we only... read more

Connect

7 min read | Mar 24 | Marta Kuzma and David Street

News Chat: Brand Communication in the Time of Coronavirus, Go Quiet or Get Involved?

In times of crisis, communicating as a brand gets tricky. The current coronavirus pandemic is perhaps even harder for brands to navigate. Say something and risk looking... read more

Inside LiveChat

Inside LiveChat

10 min read | 25 Mar | Olga Rogacka

Pros and Cons of Working Remotely: A LiveChat Case Study

Two weeks have passed since the LiveChat, ChatBot, and HelpDesk team began to work remotely. It’s a completely new experience for us because, until recently, we only... read more

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Trending articles

8 Essential Metrics for an Effective Email Campaign

8 Essential Metrics for an Effective Email Campaign

Effective email campaigns are a part of every successful marketer’s toolbox. For an email campaign to be effective, you need to know if it is working. If you don’t know, not only could you be wasting your time but you also could be creating a negative perception of your company.... read more

Erik Totten
5 minutes
Mar 16, 2020

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