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Success by LiveChat
Read customer service, sales, and marketing stories on LiveChat blog.
#Know
3 min read | Mar 25
Built With AI, Live Transcription Services Come To Videoconferencing Software
4 min read | Mar 2
Marketing Done Right: Incoming Chat with Tim Soulo, CMO at Ahrefs
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Recent articles
Grow
12 min read | Dec 06 |
How to Measure Customer Service ROI Step-By-Step in 2025
Customer service is a strategic investment that can directly influence your business’s success. But how do you measure the actual value of your customer service ROI?... read more
Support
11 min read | Dec 06 |
Customer Communication Management Tips and Tools for 2025
Effective communication with customers isn't just a bonus — it's essential. Customer communication involves every interaction your business has with clients, from support... read more
Support
23 min read | Dec 06 |
Best Live Chat Software for 2025
In times when instant communication has become the norm, businesses must keep up with the evolving expectations of their customers. Live chat software is as a... read more
Support
35 min read | Dec 06 |
Best Customer Service Software for 2025
Providing exceptional customer service is no longer just an option—it’s a necessity. As businesses strive to meet and exceed customer expectations, the tools... read more
Support
14 min read | Dec 06 |
Best Live Chat for Ecommerce in 2025
One of the most effective ways to enhance customer engagement and boost sales is through the use of live chat. Businesses that implement ecommerce chat software... read more
Inside LiveChat
Inside LiveChat
4 min read | 26 Oct | Malgorzata Sikora
Generating a Privacy Policy Explained
Writing online documents is always a challenge, and we know that to be true at LiveChat. That’s why we’ve prepared a free online privacy policy generator to assist you... read more
Inside LiveChat
5 min read | 16 Sep | Malgorzata Sikora
SaaS Legal Documents You Really Need
At LiveChat, we work with customers and legal documents on a daily basis. One of the most important lessons we’ve learned is that it’s easy to get lost with all of these... read more
Top picks
Guides to Success #2: The Ultimate Guide to Boosting Ecommerce Sales
24 min to watch
Insider #8: The Netflix Effect
6 min to watch
Trending articles
Best Black Friday Marketing Ideas and Strategies in 2024
Black Friday has evolved from a one-day shopping event into a multi-week extravaganza that attracts millions of shoppers both online and in-store. In 2024, competition will be fiercer than ever, with consumers expecting better deals, faster service, and a seamless shopping... read more
Support
14 min read | Oct 22 |
How to Always Be Ready for the Peak Ecommerce Holiday Season
As the 2024 holiday season approaches, ecommerce businesses face a dynamic shopping landscape marked by evolving consumer expectations and economic pressures. With... read more
Support
16 min read | Aug 09 |
Best Free Live Chat Apps for Small Businesses and Startups
Businesses need to engage with their customers in real-time to stay competitive and build strong relationships. One of the most effective ways to achieve this... read more
Support
10 min read | Aug 08 |
Good Customer Service Definition and Examples
Customer expectations have reached new heights. A single positive interaction can turn a casual shopper into a loyal customer, while a negative experience can have the... read more
Support
13 min read | Aug 16 |
How to Use Live Chat Reports to Plan Your Customer Service
Ever feel like you're flying blind when it comes to managing your customer service team? You probably wish you could predict peak times for website visitors, know exactly... read more
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