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5 min read | Mar 27 | Erik Totten

10 Steps to Integrate Your Business with the Empathy Economy

Empathy in business is a hot topic right now, and for good reason. According to the Harvard Business Review and their 2016 Empathy Index, the top empathetic companies in... read more

Support

9 min read | Mar 26 | Kuba Rogalski

How Are Customer Service Expectations Different from Generation to Generation?

Whether you’re a business owner or a customer service agent, the way you execute your customer service strategy can be a significant brand differentiator. We’ve lived in... read more

Inside LiveChat

10 min read | Mar 25 | Olga Rogacka

Pros and Cons of Working Remotely: A LiveChat Case Study

Two weeks have passed since the LiveChat, ChatBot, and HelpDesk team began to work remotely. It’s a completely new experience for us because, until recently, we only... read more

Connect

7 min read | Mar 24 | Marta Kuzma and David Street

News Chat: Brand Communication in the Time of Coronavirus, Go Quiet or Get Involved?

In times of crisis, communicating as a brand gets tricky. The current coronavirus pandemic is perhaps even harder for brands to navigate. Say something and risk looking... read more

Connect

7 min read | Mar 23 | Erik Totten

How Do You Exceed Customer Expectations? Part 1: Review, Manage, and Research

It’s a customer’s world these days. Globalization and ecommerce are here to stay, and they’ve made it possible to purchase products from practically every corner of the... read more

Inside LiveChat

Inside LiveChat

10 min read | 25 Mar | Olga Rogacka

Pros and Cons of Working Remotely: A LiveChat Case Study

Two weeks have passed since the LiveChat, ChatBot, and HelpDesk team began to work remotely. It’s a completely new experience for us because, until recently, we only... read more

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Trending articles

What Does Customer Service and Marketing Have in Common

What Does Customer Service and Marketing Have in Common

Most companies have many different departments, like sales, human resources, marketing, customer service, and so on. Not so long ago, we didn't care that much about how they communicated with each other. A steady flow of information, or ways in which the work of one department... read more

Kuba Rogalski
7 minutes
Mar 12, 2020

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