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3 min read | Oct 15
Microsoft Announces One Good Idea, One Bad for Remote Workers
3 min read | Oct 1
Amazon Announces Prime Day, and Walmart, Target Pounce
2 min read | Sep 24
Selling Used Cars Online From Vending Machines? Sure, It’s 2020
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12 min read | Oct 20 |
Remote Work Has Arrived: The History, Best Practices, Tips, Dos, and Don’ts
Over the last year, remote work has taken the world by storm. Before the pandemic, only 3.6% of the U.S. workforce was working remotely half of the time or more. However,... read more
14 min read | Oct 15 |
Business Mistakes: 12 Stories from Entrepreneurs that Will Help You Grow
What should an entrepreneur assume when starting a new business? That they’ll make a lot of mistakes. Making countless decisions every day and taking risks means that... read more
6 min read | Oct 13 |
How To Handle Increased Customer Service Demand In Your Ecommerce Store This Holiday Season
You’re an ecommerce store owner waking up on the morning of Black Friday. You’ve been preparing your promotional campaign for a few weeks or even months ahead of time.... read more
27 min read | Oct 08 |
How to Always be Ready for the Seasonal Ecommerce Rush
This holiday season, provide an exquisite experience that every customer dreams about. Fun fact: 41% of surveyed consumers said three or fewer brands provide a high level... read more
11 min read | Sep 25 |
Top 23 Trending HR Benefits and Perks Your Business Needs to Implement for Remote Work to Succeed
It seems like just months ago we were wondering if remote work was here to stay. Things have changed. Now, companies are ending leases and consolidating offices. They’re... read more
Inside LiveChat
5 min read | 16 Sep | Malgorzata Sikora
SaaS and Legal: What Documents You Do, and Don’t, Need
At LiveChat, we work with customers and legal documents on a daily basis. One of the most important lessons we’ve learned is that it’s easy to get lost with all of these... read more
4 min read | 25 Aug | Malgorzata Sikora
How to Manage Negotiating Agreements
As a customer-centric company, at LiveChat we spent a lot of time digging into how to prepare a good and efficient agreement between us and our customers. It took a lot... read more
Top picks
Knowledge Pill #5: Emotional Marketing
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Incoming Chat #6: Content Strategy and More. With Erik Totten
27 min to watch
Trending articles
Problems with Online Communication: Things You Should Remember
Most of today’s communication happens online. It’s happening whether you’re asking your coworker when they’ll finish their task or if you’re chatting with a support agent to find out why your shipment is taking so long to arrive. Online communication refers to how... read more
7 min read | Sep 04 |
How to Use Positive Communication in Customer Service
Our brains don’t like the word “no.” If you were put into an MRI scanner and had that word flashed on a screen for less than one second, you’d see a sudden release of... read more
16 min read | Aug 27 |
12 Stories From Leaders: Their Mistakes and Lessons Learned
We’ve asked managers from various industries about their biggest mistakes and challenges as leaders and what lessons they’ve learned over the years. What connects... read more
5 min read | Aug 21 |
“AI (R)evolution: 9 Ways Artificial Intelligence Will Change Businesses
Artificial intelligence (AI) is already working its way into our lives in many different ways. Self-driving vehicles are on the roads, digital assistants, like Siri,... read more
8 min read
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Jul 23
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How to Fight Burnout Syndrome and Fall in Love With Your Job Again
Do you know that feeling when you start a new job and everything is so interesting and exciting? New people, new walls, new tasks. You do everything you can to prove that... read more
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