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Inside LiveChat
5 min read
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Sep 16
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SaaS and Legal: What Documents You Do, and Don’t, Need
At LiveChat, we work with customers and legal documents on a daily basis. One of the most important lessons we’ve learned is that it’s easy to get lost with all of these... read more
Grow
10 min read | Sep 08 |
Trends in Remote Work, HR Tells Us What It All Means
Like many businesses and people, work for us at LiveChat changed considerably during the first part of 2020. We switched to remote work on March 12, and, since then,... read more
Support
7 min read | Sep 04 |
How to Use Positive Communication in Customer Service
Our brains don’t like the word “no.” If you were put into an MRI scanner and had that word flashed on a screen for less than one second, you’d see a sudden release of... read more
Connect
6 min read | Aug 31 |
5 Marketing Newsletters That You Should Subscribe To Today
When I joined LiveChat, I had zero experience with email marketing or creating newsletter content. However, I was the one to take over creating the LiveChat newsletter. I... read more
Grow
16 min read | Aug 27 |
12 Stories From Leaders: Their Mistakes and Lessons Learned
We’ve asked managers from various industries about their biggest mistakes and challenges as leaders and what lessons they’ve learned over the years. What connects... read more
Inside LiveChat
Inside LiveChat
5 min read | 16 Sep | Malgorzata Sikora
SaaS and Legal: What Documents You Do, and Don’t, Need
At LiveChat, we work with customers and legal documents on a daily basis. One of the most important lessons we’ve learned is that it’s easy to get lost with all of these... read more
Inside LiveChat
4 min read | 25 Aug | Malgorzata Sikora
How to Manage Negotiating Agreements
As a customer-centric company, at LiveChat we spent a lot of time digging into how to prepare a good and efficient agreement between us and our customers. It took a lot... read more
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Knowledge Pill #5: Emotional Marketing
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Trending articles
What Is Sentiment Analysis and Why Does it Matter for Online Businesses?
Customer experience has become a new battlefield. Data shows that 89% of businesses compete primarily based on customer experience. People buy products because they receive a great experience, and they stop purchasing after getting a bad one. To gain and retain customers, brands... read more
Grow
8 min read | Jul 06 |
Emotional Marketing Bridges the Gap Between Your Brand and Your Customers
You know that feeling when you’re just mindlessly scrolling your social media feeds? Most of us are guilty of that. So, I was browsing Twitter the other day when I... read more
Grow
7 min read | Jul 08 |
Starting an HR Department, Managing Unprecedented Growth, and the Future of HR: 1-on-1 with LiveChat’s Chief People Officer
We all know that HR provides a critical role for businesses and employees. While their responsibilities vary from business to business, they often handle the recruiting... read more
Connect
8 min read | Jun 11 |
15 of the Best Teamwork Quotes that Will Inspire Your Team to Work Together
There’s power in a group of people who work together toward a shared goal. A properly managed team brings the best out of each person, allowing them to reach much more... read more
Connect
10 min read | Aug 12 |
Problems with Online Communication: Things You Should Remember
Most of today’s communication happens online. It’s happening whether you’re asking your coworker when they’ll finish their task or if you’re chatting with a support agent... read more
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