Recent articles

Inside LiveChat

5 min read | Sep 16 |

Malgorzata Sikora

SaaS and Legal: What Documents You Do, and Don’t, Need

At LiveChat, we work with customers and legal documents on a daily basis. One of the most important lessons we’ve learned is that it’s easy to get lost with all of these... read more

Grow

10 min read | Sep 08 |

Trends in Remote Work, HR Tells Us What It All Means

Like many businesses and people, work for us at LiveChat changed considerably during the first part of 2020. We switched to remote work on March 12, and, since then,... read more

Support

7 min read | Sep 04 |

How to Use Positive Communication in Customer Service

Our brains don’t like the word “no.” If you were put into an MRI scanner and had that word flashed on a screen for less than one second, you’d see a sudden release of... read more

Connect

6 min read | Aug 31 |

5 Marketing Newsletters That You Should Subscribe To Today

When I joined LiveChat, I had zero experience with email marketing or creating newsletter content. However, I was the one to take over creating the LiveChat newsletter. I... read more

Grow

16 min read | Aug 27 |

12 Stories From Leaders: Their Mistakes and Lessons Learned

We’ve asked managers from various industries about their biggest mistakes and challenges as leaders and what lessons they’ve learned over the years.  What connects... read more

Inside LiveChat

Inside LiveChat

5 min read | 16 Sep | Malgorzata Sikora

SaaS and Legal: What Documents You Do, and Don’t, Need

At LiveChat, we work with customers and legal documents on a daily basis. One of the most important lessons we’ve learned is that it’s easy to get lost with all of these... read more

Inside LiveChat

4 min read | 25 Aug | Malgorzata Sikora

How to Manage Negotiating Agreements

As a customer-centric company, at LiveChat we spent a lot of time digging into how to prepare a good and efficient agreement between us and our customers. It took a lot... read more

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