Business Communication Explained - Success by LiveChat®

Sell14 min read | Jul 10 | Natalia Misiukiewicz

A Practical Approach to CRM Integration and Operational Efficiency

When Coca-Cola connected its Salesforce CRM with the systems used by its regional bottlers, things changed fast. Sales reps suddenly had real-time access to order... read more

Support13 min read | Jul 08 | Natalia Misiukiewicz

The Ultimate Guide to Building Customer Service Quizzes That Actually Teach

If you’re responsible for training a support team or improving service quality, you know that exceptional customer service begins with self-awareness. Helping your agents... read more

Sell22 min read | Jul 02 | Natalia Misiukiewicz

Top Live Chat Tips for Sales: Boost Your Online Conversions Today

Ever browsed a website, found something interesting, but had one tiny question before buying, only to realize there’s no one around to help? You wait. You click around.... read more

Support32 min read | Jun 30 | Natalia Misiukiewicz

50 Top Live Chat Response Examples for Effective Customer Engagement

Ever had a frustrating live chat experience where the agent’s response felt robotic or unhelpful? You’re not alone. Studies show that 79% of customers prefer live chat... read more

Connect8 min read | Jun 26 | Jacquelyn Dunham

AI Bots and Compliance: What You Need to Know About Using AI in Customer Communication

AI bots are now a go-to tool for modern customer service, helping teams deliver quick, efficient, and scalable support. Whether it’s answering simple questions or guiding... read more

Support4 min read | Jun 25 | Jacquelyn Dunham

Customer Service Quiz [Questions & Answers]

Basic Customer Service Skills Quiz Are you a support pro? Test your knowledge in our free customer service test. Please read all the possible answers before picking the... read more

Sell19 min read | Jun 17 | Natalia Misiukiewicz

Does Live Chat Increase Conversions? Key Insights for Your Business

Conversion rate optimization can feel daunting, especially when your efforts seem to fall flat. Imagine you’ve built a stunning website for your business, stocked it with... read more

ConnectGrowSupport8 min read | Jun 13 | Jacquelyn Dunham

Mastering the Magic: A Complete “Be Our Guest” Book Summary for Customer Support

What if your customer support was so good it became your company’s most effective marketing tool? Imagine turning routine interactions into moments that build genuine,... read more

GrowSell12 min read | Jun 13 | Natalia Misiukiewicz

Maximizing Your Live Chat Average Order Value: Key Insights for 2025

Every ecommerce brand wants to increase revenue, but doing it efficiently is the real challenge. That’s why more businesses are turning to one often-overlooked strategy:... read more

Support16 min read | Jun 11 | Natalia Misiukiewicz

How to Improve Live Chat First Contact Resolution and Reduce Customer Churn

When 73% of customers say that valuing their time is the most important thing a company can do during a service interaction, it sends a loud message to support... read more

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