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10 min read | May 22 |

Customer Communication Management: Tips and Tools for 2024

Effective communication with customers isn't just a bonus—it's essential. Customer communication involves every interaction your business has with clients, from support... read more


19 min read | May 21 |

Everything You Need to Know about Using Customer Engagement Platforms

Today, companies have access to more advanced enterprise technology than ever. Even so, the basic tenets for success remain simple enough. To prosper in the long term,... read more


13 min read | May 21 |

Customer Service Department: Team Structure and Responsibilities

Every business wants to provide great customer service, but not all customers have a great experience.  A well-structured customer service department is crucial for... read more


16 min read | May 20 |

13 Common Customer Service Problems and How to Solve Them

Resolving customer issues swiftly can have massive results for your business. Higher customer satisfaction, retention, loyalty, and improved bottom line are just some of... read more


13 min read | May 17 |

Great Customer Service Quotes and What You Can Learn From Them

Short quotes can be super powerful. They can capture big ideas in just a few words. Whether it's something touching, thoughtful, or just a reminder about something... read more

Inside LiveChat

Inside LiveChat

7 min read | 13 Oct | Kuba Rogalski

Video Shopping and What Does Coffee Have To Do With It?

For some, the COVID-19 pandemic and its consequences haven’t turned out all that bad. How so? Take a look at shopping. Sure, the way we buy stuff has been transforming... read more

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