Grow
6 Steps to Effective Problem-Solving
Olga Rogacka
6 minutes
Jul 3
Olga Rogacka
6 minutes
Jul 3
#Know
2 min read | Jun 4
News in a Number: The Cost of a New Netflix Film
2 min read | Jun 3
VW Partners With Argo AI, Industrial Dinosaurs Evolve
2 min read | Jun 2
Businesses Should Let the Light in to Get More Productive Employees
2 min read | Jun 1
The Basketball Hot Hand Debate Shows We Should Be Skeptical of Trends
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Recent articles
Inside LiveChat
6 min read | Jul 01 | Malgorzata Sikora
How to Survive Risk Assessment: LiveChat Tips and Tricks
If you’re here, most likely you have an interest in best practices for the management of legal documents. You may wonder if all these compliance documents, NDAs, DPAs,... read more
Grow
12 min read | Jun 26 | Jacob Firuta and Kuba Rogalski
What Is Churn Rate and Why It Will Mess With Your Growth
According to Investopedia, churn rate, also known as attrition rate, “Is the rate at which customers stop doing business with an entity. It is most commonly expressed as... read more
Connect
5 min read | Jun 24 | Daria Zaboj
Conversational Banking: Top 5 Benefits of Using Banking Chatbots
Mobile devices have become a banking channel for communication. 75 % of customer interactions with banks happen online or via mobile apps. We use mobile apps to easily... read more
Sell
7 min read | Jun 19 | Erik Totten
10 Steps to Make the Ecommerce User Experience as Satisfying as an In-Store Experience
People are changing their shopping habits. These changes were trending before 2020, but, with the multitude of challenges retailers have faced this year, many of those... read more
Grow
8 min read | Jun 15 | Kuba Rogalski
How to Implement Digital Psychology Into Your Marketing: Scarcity, Social Proof, and Triggers
We’re all attracted to things that are limited and respectively difficult to get. When we succeed in buying something unique that we’ve wanted, we feel rewarded. The... read more
Inside LiveChat
Inside LiveChat
6 min read | 01 Jul | Malgorzata Sikora
How to Survive Risk Assessment: LiveChat Tips and Tricks
If you’re here, most likely you have an interest in best practices for the management of legal documents. You may wonder if all these compliance documents, NDAs, DPAs,... read more
Inside LiveChat
4 min read | 10 Jun | Malgorzata Sikora
LiveChat Legal: How to Build an Efficient and Well-Maintained Subprocessor List
As you probably know, transparency in data processing is a must right now. GDPR and other privacy-related regulations require companies to inform who can access different... read more
Top picks
Knowledge Pill #01: How to Make a Negative Answer Sound Positive
4 min to watch
Incoming Chat #1: Startups, Investments, and a Little Bit of Brexit With Jack Thompson
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Trending articles
7 Reasons Why Giving Feedback at Work Fails
Being part of a team comes with various responsibilities. Of course, you have to do your part, but what about supporting others? Being asked for feedback often causes stress and anxiety. It gets even worse if you haven’t been asked to provide it. How do you give feedback in a... read more
Marta Kuzma
7 minutes
Apr 21, 2020
Connect
7 min read | Mar 23 | Erik Totten
How Do You Exceed Customer Expectations? Part 1: Review, Manage, and Research
It’s a customer’s world these days. Globalization and ecommerce are here to stay, and they’ve made it possible to purchase products from practically every corner of the... read more
Inside LiveChat
6 min read | Apr 14 | Daria Zaboj
6 Tips to Optimize Your Small Business’s Communication During the COVID-19 Outbreak |Using ChatBot
The outbreak of COVID-19 has put plenty of businesses in a tight spot. No matter the size and industry, firms need to adjust their strategies to the changing market... read more
Grow
19 min read | May 19 | Erik Totten
Status Quo = Status No: Decision-Making in the Digital Age
Making decisions and implementing changes are in the job description for leaders and managers. Mistakes can often be corrected, but being indecisive and not being able to... read more
Grow
5 min read | Mar 31 | Marta Kuzma
10 Steps to Achieve High Customer Satisfaction
Customer satisfaction is a vague marketing term. It often provokes broad, yet hazy discussions or makes businesses focus too much on the details and overlook the big... read more
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