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Recent articles


16 min read | May 20 |

13 Common Customer Service Problems and How to Solve Them

Resolving customer issues swiftly can have massive results for your business. Higher customer satisfaction, retention, loyalty, and improved bottom line are just some of... read more


13 min read | May 17 |

Great Customer Service Quotes and What You Can Learn From Them

Short quotes can be super powerful. They can capture big ideas in just a few words. Whether it's something touching, thoughtful, or just a reminder about something... read more


19 min read | May 16 |

Collect Customer Feedback with These Strategies: Enhancing Business Insights

Collecting customer feedback gives you a real-time view of the satisfaction and preferences of your customers. Through feedback, you can adjust to market demands,... read more


13 min read | May 14 |

How to Deal with Rude Customer: Effective Strategies for Professional Calmness

Working in customer service can be a difficult task, especially when having to deal with rude customers. Customer service representatives need to handle such situations... read more


10 min read | May 13 |

What is Connective Ecommerce? Best Strategies and Benefits

You may be hesitant to set up an online store because of the upfront investments. Costs are usually involved, from hiring web developers to building your website to... read more

Inside LiveChat

Inside LiveChat

7 min read | 13 Oct | Kuba Rogalski

Video Shopping and What Does Coffee Have To Do With It?

For some, the COVID-19 pandemic and its consequences haven’t turned out all that bad. How so? Take a look at shopping. Sure, the way we buy stuff has been transforming... read more

Top picks

Trending articles

Average Order Value (AOV): Definition, Formula, and Six Ways to Grow It

Ever feel like you're playing a game of tug-of-war with your profit margins? You're not alone. Challenges like low transaction values, skyrocketing customer acquisition costs, and the constant struggle to make marketing efforts pay off can sometimes feel like you're navigating a... read more

Wojciech Pollok
11 minutes
Mar 15, 2024

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