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#Know
3 min read | Mar 25
Built With AI, Live Transcription Services Come To Videoconferencing Software
4 min read | Mar 2
Marketing Done Right: Incoming Chat with Tim Soulo, CMO at Ahrefs
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Sell
8 min read | Jun 07 |
7 Sales Skills That’ll Help Your Team Exceed Its Targets
I asked our salespeople about the skills they consider crucial in their daily work. One of the answers was an outlier, and it only said “Money.” Baffled at first, I... read more
![10 Types of Customers and How to Handle Them [Best Practices]](https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.labs.livechatinc.com/app/uploads/2023/06/types-of-customers-scaled.jpg)
Support
11 min read | Jun 06 |
10 Types of Customers and How to Handle Them [Best Practices]
When working in customer service, you will be dealing with many different situations and with various types of customers who want to resolve their problems. You have to... read more
Support
6 min read | May 31 |
What’s So Scary About AI in Customer Service?
AI can be a valuable tool to help customer service teams better serve customers. It can provide real-time information, automate repetitive tasks, enhance messages, and... read more
Sell
10 min read | May 30 |
6 Stages of the Sales Process and Everything You Need To Know About Them
You feel like there's no reason to complain about your sales team's results, but deep down, you know they could be closing more deals. The revenue is off the charts one... read more
Support
7 min read | May 23 |
Tips for Positive Customer Service Team Attitude
Picture this: You start a chat to file a complaint and the customer service representative greets you with a nice message, ready to assist you. They listen attentively to... read more
Inside LiveChat
Inside LiveChat
7 min read | 13 Oct | Kuba Rogalski
Video Shopping and What Does Coffee Have To Do With It?
For some, the COVID-19 pandemic and its consequences haven’t turned out all that bad. How so? Take a look at shopping. Sure, the way we buy stuff has been transforming... read more
Inside LiveChat
8 min read | 16 Sep | Marta Kuzma
Build Customer Relationships That Last With Our New Mailchimp Integration
Connecting with customers is easier than ever. With LiveChat, you can engage with visitors on your website, interact with buyers, and help customers right when they need... read more
Top picks
Guides to Success #2: The Ultimate Guide to Boosting Ecommerce Sales
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Insider #8: The Netflix Effect
6 min to watch
Trending articles
Customer Segmentation Strategies: A Key to Successful Marketing Campaigns
In today's crazy competitive business world, customer segmentation is essential for marketing success. By breaking customers into smaller groups based on their unique characteristics, businesses can make personalized marketing campaigns that are more likely to connect with the... read more
Support
9 min read | May 05 |
What is a Customer Success Manager?
Being a customer success manager (CSM) is a piece of cake. A cherry on top, after years of working in customer service. But is it, though? Well, it's not for me to judge.... read more
Support
7 min read | Mar 13 |
Shopify Customer Service – Best Practices to Implement in Your Business
Setting up your customer service strategy is worth learning from the best-in-class. It means it's good to sometimes sneak a peek at the best practices of big brands and... read more
Support
12 min read | Mar 09 |
Maximizing Customer Service Productivity: Best Practices for Success
Have you ever had a frustrating experience trying to get customer support? Maybe you were on hold for hours or passed around from agent to agent without a solution. It's... read more
Support
18 min read | Apr 24 |
The Definition of Good Customer Service
When reading about good customer service examples, it's easy to dismiss them as flukes. Someone raved about the amazing customer service they just received? The problem... read more
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