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#Know
3 min read | Mar 25
Built With AI, Live Transcription Services Come To Videoconferencing Software
4 min read | Mar 2
Marketing Done Right: Incoming Chat with Tim Soulo, CMO at Ahrefs
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Recent articles
Sell
14 min read | Mar 14 |
Customer Segmentation Strategies: A Key to Successful Marketing Campaigns
In today's crazy competitive business world, customer segmentation is essential for marketing success. By breaking customers into smaller groups based on their unique... read more
Support
7 min read | Mar 13 |
Shopify Customer Service – Best Practices to Implement in Your Business
Setting up your customer service strategy is worth learning from the best-in-class. It means it's good to sometimes sneak a peek at the best practices of big brands and... read more
Support
10 min read | Mar 12 |
The Ultimate Showdown: Customer Support vs. Customer Service
What’s the difference between customer support and customer service? While these terms may sound similar, confusing them can impact how you interact with your customers.... read more
Support
12 min read | Mar 09 |
Maximizing Customer Service Productivity: Best Practices for Success
Have you ever had a frustrating experience trying to get customer support? Maybe you were on hold for hours or passed around from agent to agent without a solution. It's... read more
Support
14 min read | Mar 07 |
What is Customer Service Experience and Why Does It Matter?
Have you ever had a terrible customer experience that made you want to tear out your hair? You know, where you're stuck on hold for hours or bounced around from one... read more
Inside LiveChat
Inside LiveChat
7 min read | 13 Oct | Kuba Rogalski
Video Shopping and What Does Coffee Have To Do With It?
For some, the COVID-19 pandemic and its consequences haven’t turned out all that bad. How so? Take a look at shopping. Sure, the way we buy stuff has been transforming... read more
Inside LiveChat
8 min read | 16 Sep | Marta Kuzma
Build Customer Relationships That Last With Our New Mailchimp Integration
Connecting with customers is easier than ever. With LiveChat, you can engage with visitors on your website, interact with buyers, and help customers right when they need... read more
Top picks
Guides to Success #2: The Ultimate Guide to Boosting Ecommerce Sales
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Insider #8: The Netflix Effect
6 min to watch
Trending articles
The Live Chat for Squarespace Secret Nobody Told You About
Out of all website builders, you decided to build your website on Squarespace. You chose a template, started a trial account, got a domain name, tweaked the design, and finally launched your website. Now you can sit back and watch visitors flooding your online store, ready to... read more
Sell
8 min read | Nov 28 |
Why Do You Need Live Chat for Shopify Integration
If you have a store on Shopify, chances are your business is doing great. You have a nice-looking store and you’re able to manage it from one place. Now, you’re probably... read more
Grow
14 min read
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Jan 18
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Live Chat Metrics Explained in Human Terms
Don't you hate it when you're trying to figure out your live chat metrics and all you get are a bunch of confusing numbers? Or spending a lot of time every day looking at... read more
Sell
9 min read | Feb 22 |
All You Need to Know Before You Start Working With a Lead Generation Company
A sales pipeline full of quality leads is every business owner's dream. Once you have that, it feels almost as good as winning a lifetime supply of your favorite... read more
Uncategorized
15 min read | Mar 02 |
Canned Response Examples: Best Practices for You to Copy Right Away
Canned responses can be a key chat tool in creating a great customer experience. They can make your customer service team fast and precise, leaving them more time and... read more
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