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#Know
3 min read | Feb 1
Customers Don’t Have To Choose Between Chat and Phone Anymore
3 min read | Jan 28
AI Can Now Bring Back the Dead, but Is It Ethical?
3 min read | Jan 14
AI Still Can’t Understand Language, but There’s an Easy Way To Teach It To
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Sell
9 min read | Feb 23 |
What’s the Voice of the Customer and Why Will It Kill Your Sales if You Don’t Have It?
Do you remember the last time you bought something online? Can you remember what convinced you to choose a particular product or service over other options? We’re swamped... read more
Support
19 min read
|
Feb 18
|
Jacob Firuta and
How to Write a Customer Service Email
The longevity of email communication is a heavily debated topic. I'm sure you've heard claims that "email is dead" and that you should drop it for new technologies and... read more
Sell
12 min read
|
Feb 11
|
Effective Business Strategies for Selling on a Marketplace
Marketplaces are a powerful tool in the ecommerce world. Whether you need a place to test the popularity of your product or you're looking to tap into a new audience with... read more
Inside LiveChat
3 min read
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Feb 05
|
Best Practices for Pre-Chat and Post-Chat Surveys and Data Collection
Knowing your customers is a must, and that’s what LiveChat is all about. To deliver valuable support and address your customers’ needs, you should first know who you’re... read more
Grow
9 min read
|
Jan 26
|
5 Rules for Turning Customers Into Brand Advocates: An Analysis of 300k+ Customer Reviews
Brand advocates boost your growth exponentially. A customer who only buys from you once is valuable. But one that keeps coming back for more and brings their friends with... read more
Inside LiveChat
Inside LiveChat
3 min read | 05 Feb | Malgorzata Sikora
Best Practices for Pre-Chat and Post-Chat Surveys and Data Collection
Knowing your customers is a must, and that’s what LiveChat is all about. To deliver valuable support and address your customers’ needs, you should first know who you’re... read more
Inside LiveChat
4 min read | 03 Dec | Malgorzata Sikora
Legal Is a Product: How To Segment Your Customers and Offer Them Legal Support
If you run an online business, most likely you receive a number of requests concerning documents that your customers would like to sign. We know it’s a demanding process... read more
Top picks
#Journey #10: How We Were Able to Hit 10M Messages on Slack
12 min to watch
Incoming Chat #1: Ecommerce Pricing Strategies. With Burc Tanir
36 min to watch
Trending articles
9 Steps for Creating and Maintaining Company Work Culture While Everyone is Working Remotely
Much of the workforce has switched to remote work during 2020. With that change, there have been many positive results. Perhaps most significantly, many businesses have reported an increase in productivity. Likewise, remote workers, generally, have said they prefer working... read more
Connect
34 min read | Dec 08 |
The Complete Guide to Running Effective Virtual Meetings
You open your eyes, get out of bed, and go brew your first coffee of the morning. What day is it? Right, it’s Wednesday. You check your phone to see how many virtual... read more
Connect
33 min read | Nov 27 |
The Ultimate Guide to Customer Service in 2021
Customer service is going to be everything in 2021. Customer-centric is a trendy word, but you often only get generic and superficial knowledge about the topic. In this... read more
Sell
8 min read | Nov 25 |
6 Copywriting Tips To Help You Sell More
If you had to choose the most fundamental skill of a good marketer, which one would you pick? I’d go with copywriting. If you know how to write good copy, copy that will... read more
Sell
9 min read | Dec 11 |
How to Write Better Subject Lines and Increase Your Email Open Rates
What’s the most important part of an email? At first, you might think that it’s obviously what you find inside after you open that email. The truth is, nothing is more... read more
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