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10 Steps to Achieve High Customer Satisfaction
Marta Kuzma
5 minutes
Mar 31
Marta Kuzma
5 minutes
Mar 31
#Know
2 min read | Mar 31
LinkedIn Jobs Data Shows Signs of Hope Amid Large Drops in Hiring
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NASA at Home Launches To Expand Your Mind and Keep Your Kids Busy
3 min read | Mar 27
This Surge of Online Communication Could Lead to Habits That Are Here to Stay
3 min read | Mar 26
Tracking Coronavirus: New Methods Using Online Communication
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Connect
5 min read | Mar 27 | Erik Totten
10 Steps to Integrate Your Business with the Empathy Economy
Empathy in business is a hot topic right now, and for good reason. According to the Harvard Business Review and their 2016 Empathy Index, the top empathetic companies in... read more
Support
9 min read | Mar 26 | Kuba Rogalski
How Are Customer Service Expectations Different from Generation to Generation?
Whether you’re a business owner or a customer service agent, the way you execute your customer service strategy can be a significant brand differentiator. We’ve lived in... read more
Inside LiveChat
10 min read | Mar 25 | Olga Rogacka
Pros and Cons of Working Remotely: A LiveChat Case Study
Two weeks have passed since the LiveChat, ChatBot, and HelpDesk team began to work remotely. It’s a completely new experience for us because, until recently, we only... read more
Connect
7 min read | Mar 24 | Marta Kuzma and David Street
News Chat: Brand Communication in the Time of Coronavirus, Go Quiet or Get Involved?
In times of crisis, communicating as a brand gets tricky. The current coronavirus pandemic is perhaps even harder for brands to navigate. Say something and risk looking... read more
Connect
7 min read | Mar 23 | Erik Totten
How Do You Exceed Customer Expectations? Part 1: Review, Manage, and Research
It’s a customer’s world these days. Globalization and ecommerce are here to stay, and they’ve made it possible to purchase products from practically every corner of the... read more
Inside LiveChat
Inside LiveChat
10 min read | 25 Mar | Olga Rogacka
Pros and Cons of Working Remotely: A LiveChat Case Study
Two weeks have passed since the LiveChat, ChatBot, and HelpDesk team began to work remotely. It’s a completely new experience for us because, until recently, we only... read more
Inside LiveChat
7 min read | 18 Mar | Olga Rogacka
Switching to Remote Work and Adjusting Your Business to the Growing Demand for Online Communication
With closed schools, canceled events, and the government’s recommendations to stay at home, our company decided to switch to remote work. Last Wednesday, our leaders... read more
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Trending articles
What Does Customer Service and Marketing Have in Common
Most companies have many different departments, like sales, human resources, marketing, customer service, and so on. Not so long ago, we didn't care that much about how they communicated with each other. A steady flow of information, or ways in which the work of one department... read more
Kuba Rogalski
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Support
8 min read | Dec 20 | Robin Singh
How to Make Data-Driven Employee Training Decisions
Employee training can bring you countless benefits, some obvious and some welcome, yet surprising, side-effects. However, not all employee training programs bring the... read more
Connect
9 min read | Dec 06 | George Mathew
How Does Influencer Marketing Improve Customer Experience
Let me share something interesting with you. Around 40% of people online use ad blockers. The rest? They’re blind to ads. That means there’s no easy way of reaching your... read more
Sell
8 min read | Mar 10 | Erik Totten
Anticipating Disruption with Conversational Advertising
Conversational advertising is upending traditional approaches to advertising. Print, radio, TV, and online advertising have all had their moments in the spotlight, but... read more
Inside LiveChat
5 min read | Jan 29 | Aneta Szotek
LiveChat and HelpDesk Integration: How to Make the Most of the Email Channel
In 2020, email is still the major channel for customer support. That’s a fact. According to a HubSpot study, 62% of customers want to use email to communicate with... read more
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