Business Communication Explained - Success by LiveChat®

ConnectGrowSupport8 min read | Jun 13 | Jacquelyn Dunham

Mastering the Magic: A Complete “Be Our Guest” Book Summary for Customer Support

What if your customer support was so good it became your company’s most effective marketing tool? Imagine turning routine interactions into moments that build genuine,... read more

Support16 min read | Jun 11 | Natalia Misiukiewicz

How to Improve Live Chat First Contact Resolution and Reduce Customer Churn

When 73% of customers say that valuing their time is the most important thing a company can do during a service interaction, it sends a loud message to support... read more

ConnectGrowSupport48 min read | Jun 09 | Jacquelyn Dunham

The 24 Best Customer Service Books in 2025

Great support turns a quick sale into a lasting relationship - and often a vocal advocate. Learning how to create those moments is the most valuable skill in business... read more

Support22 min read | Jun 06 | Natalia Misiukiewicz

Smart Live Chat Greeting Examples for Better Customer Conversations

Visitors arrive on your website with a mission: to find something, buy something, or solve something. The problem? If they don’t immediately know where to go or what to... read more

Grow18 min read | Jun 05 | Natalia Misiukiewicz

The Ultimate Guide to Live Chat Metrics: Boost Performance, Satisfaction, and Loyalty

When someone visits your site, they’re looking for more than information, they’re looking for connection. Live chat gives you the chance to meet them at that moment. And... read more

Connect14 min read | May 19 | Sylwia Kocur

Use the Follow-the-Sun Model to Maximize Providing Continuous Support

As businesses expand across borders and time zones, the need for continuous customer support team operations has become more critical than ever. The Follow-the-Sun (FTS)... read more

Support14 min read | May 16 | Natalia Misiukiewicz

Essential Live Chat Rules for Delivering Outstanding Customer Support

Fast service matters, but fast and friendly is what keeps customers coming back. Live chat combines the speed of digital communication with the human touch of real-time... read more

Connect17 min read | May 16 | Natalia Misiukiewicz

What’s a Canned Response and Should You Use It?

Let’s be honest. No one likes typing the same reply 50 times a day. “Yes, your order has shipped.” “Yes, you can reset your password here.” Sound familiar? Canned... read more

Support9 min read | May 16 | Sylwia Kocur

How to Improve Customer Satisfaction with Live Chat Reports

Providing excellent customer service is essential for any business, and live chat has become a key channel for connecting with customers quickly and directly. However,... read more

Support20 min read | May 16 | Sylwia Kocur

How to Create Effective Live Chat Scripts (+ Customizable Examples)

Ever hopped onto a website, clicked that little chat bubble, and wondered if you're talking to a human or a bot? Chances are, it was someone using a chat script. But... read more

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