Recent articles

Connect

10 min read | May 04 |

Kasia Kowalska and Ania Rubkiewicz

Do You Use the Right Communication Channels To Reach Your Customers?

Regular communication with customers is crucial to maintaining high client satisfaction and boosting loyalty. However, since there are so many different ways of reaching... read more

Inside LiveChat

8 min read | Apr 25 |

Wojciech Guminski

What’s a Canned Response and Should You Use It?

You start your shift and before you realize it, you're swamped with so many chats you don't even have time to make a cup of coffee. And the worst part? Most of those... read more

Grow

11 min read | Apr 12 |

Kasia Kowalska and Ania Rubkiewicz

Building Customer Relationships: How To Create the Best Customer Relationship Management Strategy

According to research by Datumize, 81% of companies with good customer relationships perform better than their competitors. The secret? In most cases, it comes down to... read more

Support

15 min read | Mar 29 |

Kasia Kowalska and Ania Rubkiewicz

Customer Success Management — All You Need To Know To Get It Right

According to research by Salesforce, 67% of customers admit that their expectations of receiving a good customer experience have increased drastically. This clearly shows... read more

Sell

6 min read | Feb 19 |

Tommy Stone

Is SMS Marketing Legal and Still Alive?

Gone are the days when there were doubts if SMS marketing was even legal. Marketing boards all over the world choose to make SMS marketing legal. Why? Let's face it — for... read more

Inside LiveChat

Inside LiveChat

8 min read | 25 Apr | Wojciech Guminski

What’s a Canned Response and Should You Use It?

You start your shift and before you realize it, you're swamped with so many chats you don't even have time to make a cup of coffee. And the worst part? Most of those... read more

Inside LiveChat

7 min read | 13 Oct | Kuba Rogalski

Video Shopping and What Does Coffee Have To Do With It?

For some, the COVID-19 pandemic and its consequences haven’t turned out all that bad. How so? Take a look at shopping. Sure, the way we buy stuff has been transforming... read more

Top picks

Trending articles

What Is Customer Loyalty and What Can You Do to Improve It?

I bet that when it comes to business, nothing makes you happier than having a large group of loyal customers. And it’s hardly surprising since not only are they responsible for bringing 65% of revenue, but they also tend to spend more than new clients. It also shows that all the... read more

Ania Rubkiewicz and Kasia Kowalska
11 minutes
Feb 3, 2022

Success in your inbox

Get monthly insights handpicked by our editorial team. Act on it.