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Success by LiveChat
Read customer service, sales, and marketing stories on LiveChat blog.
#Know
4 min read | Mar 2
Marketing Done Right: Incoming Chat with Tim Soulo, CMO at Ahrefs
3 min read | Feb 1
Customers Don’t Have To Choose Between Chat and Phone Anymore
3 min read | Dec 10
US Government Files Suit Against Facebook Alleging It’s a Monopoly
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Recent articles
Inside LiveChat
18 min read | Apr 23 |
Live Chat Features You Should Look For In Software In 2025
In today’s fast-paced digital world, customers expect instant support, and live chat has become the go-to channel to meet those demands. More than just a pop-up box in... read more
Support
19 min read | Apr 22 |
How Does Live Chat Work: A Comprehensive Overview
When browsing a website and having a question, what’s the easiest way to get help fast? Not a phone call. Not waiting hours for a reply to your email. It’s that little... read more
GrowSupport
11 min read | Apr 18 |
Key Live Chat Statistics to Follow in 2025
Let’s be real. In 2025, no one’s waiting for an email reply or sitting through hold music. People want answers fast, and businesses that can deliver instant responses are... read more
Support
14 min read | Apr 14 |
The Power of Live Chat for Real Estate Companies
Today’s real estate clients aren’t picking up the phone first. They’re opening a browser. Nearly half of all buyers now start their property search online before... read more
Sell
19 min read | Apr 11 |
AI Sales Agents: The Future of Scalable and Intelligent Selling
Let's start with a story. Not long ago, entrepreneur David Owasi was on the verge of losing a high-value lead. His sales team had missed a follow-up, and the prospect had... read more
Inside LiveChat
Inside LiveChat
18 min read | 23 Apr | Sylwia Kocur
Live Chat Features You Should Look For In Software In 2025
In today’s fast-paced digital world, customers expect instant support, and live chat has become the go-to channel to meet those demands. More than just a pop-up box in... read more
Inside LiveChat
4 min read | 26 Oct | Malgorzata Sikora
Generating a Privacy Policy Explained
Writing online documents is always a challenge, and we know that to be true at LiveChat. That’s why we’ve prepared a free online privacy policy generator to assist you... read more
Top picks
Guides to Success #2: The Ultimate Guide to Boosting Ecommerce Sales
24 min to watch
Insider #8: The Netflix Effect
6 min to watch
Trending articles
Step-by-Step Guide 2025: How to Identify Customer Needs
Every business starts with a simple goal: to meet customer needs. But just meeting customer needs isn’t enough anymore. You need to stay ahead, figuring out what people want before they even ask. That’s how your brand create real connections and keep customers coming back. But... read more
Support
20 min read | Mar 06 |
Customer Service Best Practices You Need to Know for Exceptional Experiences
What do you do when a three-year-old tells you your tiger bread is mislabeled? If you’re Sainsbury’s, you listen — and then you actually change the name. Instead of... read more
Support
17 min read | Mar 25 |
What is an AI Agent? How Intelligent Systems Transform Customer Experience
People are getting used to using AI to do tasks for them. Nearly one in four consumers — and almost one-third of Gen Z — are already comfortable having AI handle their... read more
Support
16 min read | Mar 12 |
The Truth about AI in Customer Service
AI is transforming customer service, but not in a way that eliminates jobs. Instead, it’s making work easier by handling repetitive tasks such as resetting passwords or... read more
Sell
17 min read | Feb 11 |
From First Sale to Forever: Mastering the Art of Customer Retention
You probably heard it before: "Happy customers are loyal customers." Sounds right, doesn’t it? But here’s the reality check — customer satisfaction doesn’t guarantee... read more
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