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The Most Useful Analytical Data in Google Analytics
Erik Totten
4 minutes
Apr 2
Erik Totten
4 minutes
Apr 2
#Know
3 min read | Apr 1
Shopping Moves Online, Groceries Dominate During COVID-19 Outbreak
2 min read | Mar 31
LinkedIn Jobs Data Shows Signs of Hope Amid Large Drops in Hiring
2 min read | Mar 30
NASA at Home Launches To Expand Your Mind and Keep Your Kids Busy
3 min read | Mar 27
This Surge of Online Communication Could Lead to Habits That Are Here to Stay
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Grow
8 min read | Apr 01 | Kuba Rogalski
6 Ways to Never Run Out of Content Ideas
Content creation is not all rainbows and unicorns. Sometimes the most basic step, like coming up with content ideas, can be the most difficult. If you’re a content writer... read more
Grow
5 min read | Mar 31 | Marta Kuzma
10 Steps to Achieve High Customer Satisfaction
Customer satisfaction is a vague marketing term. It often provokes broad, yet hazy discussions or makes businesses focus too much on the details and overlook the big... read more
Connect
5 min read | Mar 27 | Erik Totten
10 Steps to Integrate Your Business with the Empathy Economy
Empathy in business is a hot topic right now, and for good reason. According to the Harvard Business Review and their 2016 Empathy Index, the top empathetic companies in... read more
Support
9 min read | Mar 26 | Kuba Rogalski
How Are Customer Service Expectations Different from Generation to Generation?
Whether you’re a business owner or a customer service agent, the way you execute your customer service strategy can be a significant brand differentiator. We’ve lived in... read more
Inside LiveChat
10 min read | Mar 25 | Olga Rogacka
Pros and Cons of Working Remotely: A LiveChat Case Study
Two weeks have passed since the LiveChat, ChatBot, and HelpDesk team began to work remotely. It’s a completely new experience for us because, until recently, we only... read more
Inside LiveChat
Inside LiveChat
10 min read | 25 Mar | Olga Rogacka
Pros and Cons of Working Remotely: A LiveChat Case Study
Two weeks have passed since the LiveChat, ChatBot, and HelpDesk team began to work remotely. It’s a completely new experience for us because, until recently, we only... read more
Inside LiveChat
7 min read | 18 Mar | Olga Rogacka
Switching to Remote Work and Adjusting Your Business to the Growing Demand for Online Communication
With closed schools, canceled events, and the government’s recommendations to stay at home, our company decided to switch to remote work. Last Wednesday, our leaders... read more
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Knowledge Pill #08 How To Start Building a Brand
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Trending articles
8 Essential Metrics for an Effective Email Campaign
Effective email campaigns are a part of every successful marketer’s toolbox. For an email campaign to be effective, you need to know if it is working. If you don’t know, not only could you be wasting your time but you also could be creating a negative perception of your company.... read more
Erik Totten
5 minutes
Mar 16, 2020
Support
9 min read | Mar 03 | Erik Totten
The Empathy Economy: Marrying AI and Customer Service
Theodore Roosevelt was ahead of his time when he said, “The most important single ingredient in the formula of success is knowing how to get along with people.” Of... read more
Connect
9 min read | Feb 14 | Marta Kuzma
Love Cliches That Make Good Customer Service Advice
This is the non-cheesy Valentine’s Day article you’ve been looking for. This is the V-day special you won’t be ashamed to read at work, but which made me cover my screen... read more
Inside LiveChat
5 min read | Jan 29 | Aneta Szotek
LiveChat and HelpDesk Integration: How to Make the Most of the Email Channel
In 2020, email is still the major channel for customer support. That’s a fact. According to a HubSpot study, 62% of customers want to use email to communicate with... read more
Connect
5 min read | Mar 13 | Erik Totten
9 Steps to Create Customer Loyalty on Your Ecommerce Website
Previously, I wrote about gaining and retaining trust on your website. Although trust and loyalty are similar topics, they aren’t the same. Trust gets you to buy a... read more
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