Business Communication Explained - Success by LiveChat®

Support12 min read | May 13 | Natalia Misiukiewicz

Understanding Live Chat Advantages and Disadvantages for Your Business

Live chat has quickly become a go-to customer service channel, giving businesses the ability to resolve questions in real time and reducing the delays and frustration... read more

Grow9 min read | May 12 | Sylwia Kocur

10 Ways Live Chat Reduces Operating Costs (+ Practical Features)

Customer service is often one of a business's most resource-intensive areas, requiring large teams, long hours, and constant training. For companies aiming to scale... read more

Connect18 min read | May 09 | Sylwia Kocur

How Do You Live Chat with Customers – A Comprehensive Guide for 2025

Let’s be honest, nobody likes waiting on hold or digging through endless help articles to get a simple answer. That’s why live chat software has become an essential tool... read more

Support20 min read | May 08 | Sylwia Kocur

30 Live Chat Tips and Tricks to Improve Customer Satisfaction

Imagine you’re browsing an online store and get stuck. Maybe you have a question about shipping, or a promo code isn’t working. You spot a chat icon, open it, and within... read more

Sell17 min read | May 07 | Natalia Misiukiewicz

Top Live Chat Welcome Message Ideas to Boost Customer Engagement

You only get one shot at a first impression — and online, that shot lasts about 8 seconds. That’s all the time you have to capture a visitor’s attention before they... read more

Connect15 min read | May 07 | Sylwia Kocur

Live Chat Best Practices That Actually Work (+ Common Mistakes)

You’ve probably seen it: that little chat bubble popping up in the corner of a website, offering help in real time. And when it’s done right, it’s magic. Quick answers,... read more

Support19 min read | May 06 | Sylwia Kocur

Enrich Your Service Quality with Live Chat Implementation Guide

Think about the last time you had a question while shopping online or browsing a service. Did you want to wait hours for an email response or sit through hold music on... read more

Support20 min read | May 05 | Natalia Misiukiewicz

How Much Does Live Chat Software Really Cost? [With Examples]

Live chat can feel like a mystery when it comes to pricing. One platform advertises a free plan, another charge per user, and then come the add-ons: analytics, chatbots,... read more

Connect10 min read | May 05 | Sylwia Kocur

Smart Ways to Improve Your Contact Center Average Handling Time

It was 4:58 p.m. on a Friday when Mia, a customer support lead at a fast-growing tech company, noticed something odd. Despite hiring new agents to handle calls, call... read more

Connect20 min read | Apr 30 | Sylwia Kocur

Best Live Chat Software – a Live Chat Solution for Multiple Websites

If you're running more than one website, you already know that juggling customer conversations can feel like hosting three parties without spilling your drink. Whether... read more

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