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3 min read | Mar 25
Built With AI, Live Transcription Services Come To Videoconferencing Software
4 min read | Mar 2
Marketing Done Right: Incoming Chat with Tim Soulo, CMO at Ahrefs
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Recent articles
Support
7 min read | May 23 |
Tips for Positive Customer Service Team Attitude
Picture this: You start a chat to file a complaint and the customer service representative greets you with a nice message, ready to assist you. They listen attentively to... read more
Support
10 min read | May 11 |
Why is Customer Service Important?
Once upon a time, there was a small bakery called Sweet Delights. They made the most delicious cupcakes in town. Everyone who tried them raved about their unique toppings... read more
Support
9 min read | May 05 |
What is a Customer Success Manager?
Being a customer success manager (CSM) is a piece of cake. A cherry on top, after years of working in customer service. But is it, though? Well, it's not for me to judge.... read more
Support
18 min read | Apr 24 |
The Definition of Good Customer Service
When reading about good customer service examples, it's easy to dismiss them as flukes. Someone raved about the amazing customer service they just received? The problem... read more
Support
12 min read | Apr 20 |
The Benefits and Strategies of Effective Customer Service Training
We've all experienced bad customer service at some point, and we know how frustrating it can be. Whether waiting on hold for hours or being transferred from one... read more
Inside LiveChat
Inside LiveChat
7 min read | 13 Oct | Kuba Rogalski
Video Shopping and What Does Coffee Have To Do With It?
For some, the COVID-19 pandemic and its consequences haven’t turned out all that bad. How so? Take a look at shopping. Sure, the way we buy stuff has been transforming... read more
Inside LiveChat
8 min read | 16 Sep | Marta Kuzma
Build Customer Relationships That Last With Our New Mailchimp Integration
Connecting with customers is easier than ever. With LiveChat, you can engage with visitors on your website, interact with buyers, and help customers right when they need... read more
Top picks
Guides to Success #2: The Ultimate Guide to Boosting Ecommerce Sales
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Trending articles
Customer Segmentation Strategies: A Key to Successful Marketing Campaigns
In today's crazy competitive business world, customer segmentation is essential for marketing success. By breaking customers into smaller groups based on their unique characteristics, businesses can make personalized marketing campaigns that are more likely to connect with the... read more
Support
11 min read | Apr 19 |
The Step-by-Step Guide to Handling Customer Complaints
Customer complaints are like alarm clocks for businesses - they're annoying and disruptive, but if you hit the snooze button, you'll be in big trouble. To maintain... read more
Support
19 min read | Apr 05 |
How to Write a Customer Service Email
Have you ever received a frustrating customer service email from a company? It's an experience that can leave a sour taste in your mouth and make you less likely to do... read more
Support
19 min read | Mar 06 |
From Patience to Problem-Solving: 25 Customer Service Skills
In today's highly competitive business landscape, delivering exceptional customer service is more important than ever. With so many options available to consumers,... read more
Support
10 min read | Mar 12 |
The Ultimate Showdown: Customer Support vs. Customer Service
What’s the difference between customer support and customer service? While these terms may sound similar, confusing them can impact how you interact with your customers.... read more
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