Support
Providing Excellent Customer Service as a Mission: 1-on-1 with LiveChat’s Head of Support
Erik Totten
15 minutes
Jun 1
Erik Totten
15 minutes
Jun 1
#Know
2 min read | May 29
News in a Number: The Business of Launching Astronauts
2 min read | May 28
A Rare Inside Look at a “Viral” Marketing Moment
3 min read | May 27
Junzi Kitchen Hints at What a Successful Restaurant Looks Like Post-Pandemic
3 min read | May 26
NASA Launch Tomorrow is a Marketing and a Space Vehicle
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Recent articles
Connect
10 min read | May 29 | Olga Rogacka
What Is Relationship Marketing and How Can You Improve It?
Relationship marketing is a form of marketing that focuses on customer retention and customer satisfaction rather than sales transactions. It differs from other forms of... read more
Grow
8 min read | May 28 | Kuba Rogalski
How to Implement Digital Psychology Into Your Marketing: Anchoring, Commitment, and Loss Aversion
I’ve always wondered why people behave the way they do. I might have been in grade school when I first became aware of that. Back then, I was probably too young to... read more
Inside LiveChat
3 min read | May 26 | Gabriela Bartoszek
How We Created a Chatbot That Helps Businesses During the Pandemic
Shortly after our team entered the #stayhome reality, we realized that unlike many other organizations, we are quite lucky. We were well prepared to switch to remote... read more
Connect
5 min read | May 22 | Kuba Rogalski
7 Steps You Need to Take Before You Start Marketing on TikTok
TikTok is getting bigger and bigger, and they have plans for further expansion. After TikTok launched in the United States in August 2018, it wasn’t long before it became... read more
Grow
19 min read | May 19 | Erik Totten
Status Quo = Status No: Decision-Making in the Digital Age
Making decisions and implementing changes are in the job description for leaders and managers. Mistakes can often be corrected, but being indecisive and not being able to... read more
Inside LiveChat
Inside LiveChat
3 min read | 26 May | Gabriela Bartoszek
How We Created a Chatbot That Helps Businesses During the Pandemic
Shortly after our team entered the #stayhome reality, we realized that unlike many other organizations, we are quite lucky. We were well prepared to switch to remote... read more
Inside LiveChat
7 min read | 13 May | Olga Rogacka
How Can Live Chat Be Used in a Remote Work Model?
New reality crawled into our lives. Those of you who are doing your best to keep your business going probably have had to adjust to a new way of working and connecting... read more
Top picks
Knowledge Pill #01: How to Make a Negative Answer Sound Positive
4 min to watch
Incoming Chat #1: Startups, Investments, and a Little Bit of Brexit With Jack Thompson
24 min to watch
Trending articles
The Most Useful Analytical Data in Google Analytics
While getting traffic to your website is the first goal of any digital or ecommerce business, it is only the first step. It’s not enough to just have website visitors. Website visitors need to be converted from potential customers to paid customers. Their experience on your... read more
Erik Totten
4 minutes
Apr 2, 2020
Connect
8 min read | Apr 09 | Kuba Rogalski
How to Connect With Your Customers During the Coronavirus Pandemic
We’re all living in unprecedented times and adapting to a new reality, not only in our personal lives but also on a professional level. Everyone who can work from home is... read more
Grow
7 min read | Apr 21 | Marta Kuzma
7 Reasons Why Giving Feedback at Work Fails
Being part of a team comes with various responsibilities. Of course, you have to do your part, but what about supporting others? Being asked for feedback often causes... read more
Grow
6 min read | Apr 24 | Olga Rogacka
8 Steps for Switching to Remote Work in a Tech Company
For a company that has never attempted remote work, it takes weeks, months, or even years, to make that transition smoothly. However, with Covid-19, we don’t have that... read more
Support
14 min read | May 04 | Erik Totten
Building Relationships = Customer Success: 1-on-1 with a Customer Success Manager
Customer service is important at LiveChat in a couple of ways. First, we sell a SaaS solution to help companies provide top-notch customer service. Second, and just as... read more
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