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Inside LiveChat
5 min read
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Sep 16
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SaaS and Legal: What Documents You Do, and Don’t, Need
At LiveChat, we work with customers and legal documents on a daily basis. One of the most important lessons we’ve learned is that it’s easy to get lost with all of these... read more
Grow
8 min read | Sep 14 |
How to Build a Facebook Page for Your Business
Setting up a Facebook page for your business is a good way to start building your online presence and brand recognition. It allows you to show your business to a huge... read more
Grow
10 min read | Sep 08 |
Trends in Remote Work, HR Tells Us What It All Means
Like many businesses and people, work for us at LiveChat changed considerably during the first part of 2020. We switched to remote work on March 12, and, since then,... read more
Support
7 min read | Sep 04 |
How to Use Positive Communication in Customer Service
Our brains don’t like the word “no.” If you were put into an MRI scanner and had that word flashed on a screen for less than one second, you’d see a sudden release of... read more
Connect
6 min read | Aug 31 |
5 Marketing Newsletters That You Should Subscribe To Today
When I joined LiveChat, I had zero experience with email marketing or creating newsletter content. However, I was the one to take over creating the LiveChat newsletter. I... read more
Inside LiveChat
Inside LiveChat
5 min read | 16 Sep | Malgorzata Sikora
SaaS and Legal: What Documents You Do, and Don’t, Need
At LiveChat, we work with customers and legal documents on a daily basis. One of the most important lessons we’ve learned is that it’s easy to get lost with all of these... read more
Inside LiveChat
4 min read | 25 Aug | Malgorzata Sikora
How to Manage Negotiating Agreements
As a customer-centric company, at LiveChat we spent a lot of time digging into how to prepare a good and efficient agreement between us and our customers. It took a lot... read more
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Knowledge Pill #5: Emotional Marketing
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Do You Have What It Takes to Become a Servant Leader?
Are you a leader? Do you want to become one in the future? Becoming a leader is a process. Once you begin your journey, you’ll see that it takes constant learning to stay on top of your game and lead your team successfully. Recently, I described seven different leadership styles... read more
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7 min read | Jun 03 |
AI and Machine Learning in the Healthcare Industry
Finding new medical therapies for existing diseases is becoming more and more challenging. Safe drugs for many common illnesses have already been found. Now, scientists... read more
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8 min read | May 28 |
How to Implement Digital Psychology Into Your Marketing: Anchoring, Commitment, and Loss Aversion
I’ve always wondered why people behave the way they do. I might have been in grade school when I first became aware of that. Back then, I was probably too young to... read more
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What Is Sentiment Analysis and Why Does it Matter for Online Businesses?
Customer experience has become a new battlefield. Data shows that 89% of businesses compete primarily based on customer experience. People buy products because they... read more
Inside LiveChat
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Aug 06
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Brand Matters: How to Use Branding and Protect It at the Same Time
Branding is what defines your company. It's a message sent to customers, your visual representation, and everything that your company uses to say, “this is us,” and “this... read more
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