Grow
Starting an HR Department, Managing Unprecedented Growth, and the Future of HR: 1-on-1 with LiveChat’s Chief People Officer
Erik Totten
7 minutes
Jul 8
Erik Totten
7 minutes
Jul 8
#Know
2 min read | Jun 5
SaaS Industry Looks Resilient, But Less So Than Expected
2 min read | Jun 4
News in a Number: The Cost of a New Netflix Film
2 min read | Jun 3
VW Partners With Argo AI, Industrial Dinosaurs Evolve
2 min read | Jun 2
Businesses Should Let the Light in to Get More Productive Employees
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Grow
8 min read | Jul 06 | Kuba Rogalski
Emotional Marketing Bridges the Gap Between Your Brand and Your Customers
You know that feeling when you’re just mindlessly scrolling your social media feeds? Most of us are guilty of that. So, I was browsing Twitter the other day when I... read more
Grow
6 min read | Jul 03 | Olga Rogacka
6 Steps to Effective Problem-Solving
Problem-solving is a crucial skill to have for success in business. It makes you more effective, helps when making a decision, and to execute ideas. No matter how big and... read more
Inside LiveChat
6 min read | Jul 01 | Malgorzata Sikora
How to Survive Risk Assessment: LiveChat Tips and Tricks
If you’re here, most likely you have an interest in best practices for the management of legal documents. You may wonder if all these compliance documents, NDAs, DPAs,... read more
Grow
12 min read | Jun 26 | Jacob Firuta and Kuba Rogalski
What Is Churn Rate and Why It Will Mess With Your Growth
According to Investopedia, churn rate, also known as attrition rate, “Is the rate at which customers stop doing business with an entity. It is most commonly expressed as... read more
Connect
5 min read | Jun 24 | Daria Zaboj
Conversational Banking: Top 5 Benefits of Using Banking Chatbots
Mobile devices have become a banking channel for communication. 75 % of customer interactions with banks happen online or via mobile apps. We use mobile apps to easily... read more
Inside LiveChat
Inside LiveChat
6 min read | 01 Jul | Malgorzata Sikora
How to Survive Risk Assessment: LiveChat Tips and Tricks
If you’re here, most likely you have an interest in best practices for the management of legal documents. You may wonder if all these compliance documents, NDAs, DPAs,... read more
Inside LiveChat
4 min read | 10 Jun | Malgorzata Sikora
LiveChat Legal: How to Build an Efficient and Well-Maintained Subprocessor List
As you probably know, transparency in data processing is a must right now. GDPR and other privacy-related regulations require companies to inform who can access different... read more
Top picks
Knowledge Pill #01: How to Make a Negative Answer Sound Positive
4 min to watch
Incoming Chat #1: Startups, Investments, and a Little Bit of Brexit With Jack Thompson
24 min to watch
Trending articles
How COVID-19 Has Changed Our Media Consumption
COVID-19 has changed our lives in more ways than we would have ever imagined. To stop the coronavirus from spreading, governments across the world recommended social distancing and have put many countries on lockdown. People have had to adapt to a new reality on many different... read more
Kuba Rogalski
7 minutes
Apr 28, 2020
Support
9 min read | Mar 26 | Kuba Rogalski
How Are Customer Service Expectations Different from Generation to Generation?
Whether you’re a business owner or a customer service agent, the way you execute your customer service strategy can be a significant brand differentiator. We’ve lived in... read more
Connect
8 min read | Mar 19 | Marta Kuzma
Aldi’s Unexpected Lesson on Customer Service
Aldi turned its idea of grocery shopping into a compelling lifestyle. Its “Shop differentli” slogan became a mission Aldi cultivates together with its customers. With... read more
Grow
10 min read | May 12 | Marta Kuzma
Receiving Feedback: Make the Most of the Feedback You Get at Work
Sharing our work with others requires courage. We have to embrace our vulnerabilities and approach receiving feedback with the right mindset. If you see feedback as a... read more
Support
15 min read | Jun 01 | Erik Totten
Providing Excellent Customer Service as a Mission: 1-on-1 with LiveChat’s Head of Support
If you’re going to sell software that helps provide customer service, the customer service your company provides needs to be some of the best available. LiveChat’s Head... read more
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