Recent articles

Grow

8 min read | Apr 01 | Kuba Rogalski

6 Ways to Never Run Out of Content Ideas

Content creation is not all rainbows and unicorns. Sometimes the most basic step, like coming up with content ideas, can be the most difficult. If you’re a content writer... read more

Grow

5 min read | Mar 31 | Marta Kuzma

10 Steps to Achieve High Customer Satisfaction

Customer satisfaction is a vague marketing term. It often provokes broad, yet hazy discussions or makes businesses focus too much on the details and overlook the big... read more

Connect

5 min read | Mar 27 | Erik Totten

10 Steps to Integrate Your Business with the Empathy Economy

Empathy in business is a hot topic right now, and for good reason. According to the Harvard Business Review and their 2016 Empathy Index, the top empathetic companies in... read more

Support

9 min read | Mar 26 | Kuba Rogalski

How Are Customer Service Expectations Different from Generation to Generation?

Whether you’re a business owner or a customer service agent, the way you execute your customer service strategy can be a significant brand differentiator. We’ve lived in... read more

Inside LiveChat

10 min read | Mar 25 | Olga Rogacka

Pros and Cons of Working Remotely: A LiveChat Case Study

Two weeks have passed since the LiveChat, ChatBot, and HelpDesk team began to work remotely. It’s a completely new experience for us because, until recently, we only... read more

Inside LiveChat

Inside LiveChat

10 min read | 25 Mar | Olga Rogacka

Pros and Cons of Working Remotely: A LiveChat Case Study

Two weeks have passed since the LiveChat, ChatBot, and HelpDesk team began to work remotely. It’s a completely new experience for us because, until recently, we only... read more

Top picks

Trending articles

8 Essential Metrics for an Effective Email Campaign

8 Essential Metrics for an Effective Email Campaign

Effective email campaigns are a part of every successful marketer’s toolbox. For an email campaign to be effective, you need to know if it is working. If you don’t know, not only could you be wasting your time but you also could be creating a negative perception of your company.... read more

Erik Totten
5 minutes
Mar 16, 2020

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