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Recent articles


8 min read | Jun 07 |

7 Sales Skills That’ll Help Your Team Exceed Its Targets

I asked our salespeople about the skills they consider crucial in their daily work. One of the answers was an outlier, and it only said “Money.” Baffled at first, I... read more


11 min read | Jun 06 |

10 Types of Customers and How to Handle Them [Best Practices]

When working in customer service, you will be dealing with many different situations and with various types of customers who want to resolve their problems. You have to... read more


6 min read | May 31 |

What’s So Scary About AI in Customer Service?

AI can be a valuable tool to help customer service teams better serve customers. It can provide real-time information, automate repetitive tasks, enhance messages, and... read more


10 min read | May 30 |

6 Stages of the Sales Process and Everything You Need To Know About Them

You feel like there's no reason to complain about your sales team's results, but deep down, you know they could be closing more deals. The revenue is off the charts one... read more


7 min read | May 23 |

Tips for Positive Customer Service Team Attitude

Picture this: You start a chat to file a complaint and the customer service representative greets you with a nice message, ready to assist you. They listen attentively to... read more

Inside LiveChat

Inside LiveChat

7 min read | 13 Oct | Kuba Rogalski

Video Shopping and What Does Coffee Have To Do With It?

For some, the COVID-19 pandemic and its consequences haven’t turned out all that bad. How so? Take a look at shopping. Sure, the way we buy stuff has been transforming... read more

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