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Success by LiveChat
Read customer service, sales, and marketing stories on LiveChat blog.
#Know
3 min read | Mar 25
Built With AI, Live Transcription Services Come To Videoconferencing Software
4 min read | Mar 2
Marketing Done Right: Incoming Chat with Tim Soulo, CMO at Ahrefs
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Recent articles
Connect
11 min read | Dec 05 |
How Businesses Can Navigate AI Regulations in the EU and US
Artificial intelligence (AI) offers incredible innovation opportunities and significant regulatory challenges. Businesses must navigate the complex regulatory... read more
Support
8 min read | Dec 05 |
Customer Service Interview Questions You Should Ask When Hiring Agents
What makes a good agent? Is it their previous experience, their references, the way they carry their conversations or certain customer service skills? What customer... read more
Connect
14 min read | Dec 04 |
Navigating the Importance of Customer Relations in Support Teams
How support teams handle customer interactions, from resolving issues promptly to creating a positive and personalized experience, can mean the difference between a loyal... read more
Sell
6 min read
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Dec 02
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A Guide for Increasing Sales Through Ingenious Product Content
Think product descriptions don’t matter? Think again. According to a recent study by Salsify, 87% of online shoppers say that product description is either extremely or... read more
Sell
8 min read | Nov 15 |
The FTC “Click-to-Cancel” Rule and Its Implications
Chandler Bing has been trying to quit the gym for over 25 years! Could he finally succeed? Well, if he were navigating today’s subscription economy, he might stand a... read more
Inside LiveChat
Inside LiveChat
4 min read | 26 Oct | Malgorzata Sikora
Generating a Privacy Policy Explained
Writing online documents is always a challenge, and we know that to be true at LiveChat. That’s why we’ve prepared a free online privacy policy generator to assist you... read more
Inside LiveChat
5 min read | 16 Sep | Malgorzata Sikora
SaaS Legal Documents You Really Need
At LiveChat, we work with customers and legal documents on a daily basis. One of the most important lessons we’ve learned is that it’s easy to get lost with all of these... read more
Top picks
Guides to Success #2: The Ultimate Guide to Boosting Ecommerce Sales
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Insider #8: The Netflix Effect
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Trending articles
Everything You Need to Know About Salesforce Live Chat Retirement
In a significant shift in customer service technology, Salesforce has announced its plan to retire key chat tools, including Salesforce Chat (formerly known as LiveAgent), Embedded Chat, and Service Chat, by February 2026. These legacy tools have long been essential for... read more
![10 Types of Customers and How to Handle Them [Best Practices]](https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.labs.livechatinc.com/app/uploads/2023/06/types-of-customers-scaled.jpg)
Support
11 min read | Nov 07 |
10 Types of Customers and How to Handle Them [Best Practices]
When working in customer service, you will be dealing with many different situations and with various types of customers who want to resolve their problems. You have to... read more
Sell
23 min read | Oct 10 |
Best Black Friday Marketing Ideas and Strategies in 2024
Black Friday has evolved from a one-day shopping event into a multi-week extravaganza that attracts millions of shoppers both online and in-store. In 2024,... read more
Sell
11 min read | Aug 05 |
What Is an Online Store? Everything You Need to Know
The future of retail is online, and sellers need to embrace ecommerce if they wish to thrive. In the digital age, an online store is now essential for business owners.... read more
Support
13 min read | Aug 12 |
Live Chat for Financial Services (7 Tools Reviewed)
As customers increasingly seek real-time assistance and immediate solutions to their queries, live chat has emerged as a crucial tool for financial institutions. Unlike... read more
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