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Grow
Selling grows your business, but so do a lot of other improvements. In Grow we tell you about anything and everything that could help you do business better: management, psychology, productivity, growth hacks… Whatever gives you a clear path to success.
From Crisis to Solution: 10 Steps to Effective Problem-Solving
Whether you’re having a friendly debate about the best travel destination, struggling with online communication, or dealing with a complicated issue involving numerous departments and businesses, effective problem-solving requires a clear perspective and a rational action plan.... read more
Live Chat Metrics Explained in Human Terms
Don't you hate it when you're trying to figure out your live chat metrics and all you get are a bunch of confusing numbers? Or spending a lot of time every day looking at Google Analytics and trying to find what data you need this time? Setting up proper analytics can be daunting... read more
13 minutes
Jan 18, 2023
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
How to Always be Ready for the Seasonal Ecommerce Rush
This holiday season, provide an exquisite experience that every customer dreams about. 2022 is the year US consumers are feeling bright and cheery. Nearly 40 percent of survey respondents say they intend to splurge on themselves or for others. This intention to spend extra... read more
Key Live Chat Statistics to Follow in 2022
It is estimated that the global market for live chat software will reach $1.7 billion by 2030, up from $755.23 million in 2020 (AMR). Unlike the rise and fall of cryptocurrencies, this is no digital market bubble, as data shows live chat solutions bring value to businesses and... read more
Startup Incubator and Accelerator Are Not One and the Same
You want to start a business. Your idea of what your product or service will do is crystal clear. You’re excited about telling the world about it and selling it to your target audience. Still, you lack a few essential factors: office space to work from, advice from more... read more
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Is Customer Orientation the Key to Business Success?
Have you noticed that the most successful brands seem to know practically everything about their customers? Just look at Amazon or Netflix — no one would ever accuse them of not being customer oriented. They put clients at the center of everything they do, which clearly pays... read more
11 minutes
May 6, 2022
Building Customer Relationships: How To Create the Best Customer Relationship Management Strategy
According to research by Datumize, 81% of companies with good customer relationships perform better than their competitors. The secret? In most cases, it comes down to customer loyalty. The more connected to a brand the client is, the more frequently they shop, and the more they... read more
11 minutes
Apr 12, 2022
The CEO Journey. With Matt Tarczynski [Video]
In the second part of our chat, we asked Matt Tarczynski what it takes not only to build a company but to lead it, to motivate his team, and to shape the future of one of the best Polish startups, Woodpecker. A very inspiring episode for CEOs and anyone building a business. watch now
29 min watch
Incoming Chat
Content Distribution. With Ognjen Boskovic [Video]
Content is one of the most important pieces of marketing. But what do you do with it? Marcos and Ognjen discuss the best practices for taking advantage of each piece, finding the right channels, and preparing a content distribution strategy that will not only make your content be... watch now
34 min watch
Incoming Chat
Writing a Resumé That Gets You Hired. With Akeem Branford [Video]
If you are not sure about the difference between a resumé and a CV and you are ready to look for a job, this is the episode for you! Marcos and Akeem would cover what are the best practices and the big No-Nos when preparing a resumé for your next job hunt. Let Akeem help you out.... watch now
21 min watch
Incoming Chat
Diversity in The Workforce. With Francisca Phillips [Video]
Marcos talks to Francisca Phillips, a veteran diversity champion, about how companies can strengthen their culture by addressing issues that affect individuals. This is a must-watch episode for people in charge of HR and Culture to understand the unique value of Diversity,... watch now
34 min watch
Incoming Chat
How To Write Better Content — 8 Content Marketers and Copywriters That You Should Learn From
"Your content sucks!" — that's a sentence that no company, content marketer, or copywriter wants to hear. For years we've been told that content is king and that it's key to getting qualified leads that’ll eventually convert to paying customers. There's no denying that. However,... read more
What Does a Product Marketing Manager Do? My Experience as PMM at LiveChat
When I joined LiveChat more than two years ago as their first Product Marketing Manager, we were on an incredible journey to shape the structure of the teams across the company. For my first assignment, I was presented with a big challenge — launching our new product, HelpDesk.... read more
10 minutes
May 13, 2021
Nintendo’s Animal Crossing Success Story: What Your Brand Can Learn From It
Do you remember when Animal Crossing: New Horizons (ACNH) hit the market last March? The mass obsession that broke out over it can only be rivaled by that of COVID-19. Why the gruesome comparison? Well, the latter, along with its four horsemen of lockdown, anxiety, social... read more
