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Connect
Connecting with customers means good communication – for advertising, marketing, social media, and even among your team. In Connect we dig into the most important strategies, methods, and trends and tell you how to better get your point across.
The Ultimate Guide to Customer Service in 2021
Customer service is going to be everything in 2021. Customer-centric is a trendy word, but you often only get generic and superficial knowledge about the topic. In this guide, we'll tell you the whole story of customer service for a new decade and beyond. We'll cover the subject... read more
Learn How to Engage Gen Z with Email Marketing
Like every generation is different and has unique attributes and behavioral patterns, Gen Z is also a generation with its own particular traits. There are several attributes Gen Z has that marketers should be concerned about. Those attributes include a short attention span and... read more
8 minutes
Nov 22, 2020
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
7 Ways to Show Customer Appreciation This Holiday Season
How do you show customer appreciation? You can do it in many different ways. One way or another, you need to be aware that appreciation plays a big role in customer retention. Retention is a part of a bigger process we know as a customer journey. Our guide to the seasonal... read more
9 Steps for Creating and Maintaining Company Work Culture While Everyone is Working Remotely
Much of the workforce has switched to remote work during 2020. With that change, there have been many positive results. Perhaps most significantly, many businesses have reported an increase in productivity. Likewise, remote workers, generally, have said they prefer working... read more
How to Say No to Feature Requests
Imagine you’re running an Italian restaurant. You’re serving only a few refined dishes based on recipes that were in your family for ages. People are frequently coming to your place and are enjoying the food from your limited menu. However, there’s a group of customers who often... read more
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5 Marketing Newsletters That You Should Subscribe To Today
When I joined LiveChat, I had zero experience with email marketing or creating newsletter content. However, I was the one to take over creating the LiveChat newsletter. I knew what the most popular email marketing tools were, but that was it. I had to catch up as quickly as... read more
What’s Asynchronous Communication and How Can It Help Increase Your Productivity?
Thousands of companies around the world switched to working remotely nearly six months ago. The majority of them were completely new to remote work. Obviously, it took some time to get used to the new normal caused by the COVID-19 pandemic. It was essential to realize that... read more
Problems with Online Communication: Things You Should Remember
Most of today’s communication happens online. It’s happening whether you’re asking your coworker when they’ll finish their task or if you’re chatting with a support agent to find out why your shipment is taking so long to arrive. Online communication refers to how... read more
Mistakes in Email Marketing [Video]
Olga talks about lessons learned when using email marketing and how she found ways to do it better. watch now
2 min watch
RAW
Conversational Banking: Top 5 Benefits of Using Banking Chatbots
Mobile devices have become a banking channel for communication. 75 % of customer interactions with banks happen online or via mobile apps. We use mobile apps to easily check our balance, quickly transfer money, or take small loans out in the comfort of our home. A fun fact is... read more
Happiness and Business. With Joy Spreader Jim Williams [Video]
Jim and Marcos talk about companies and businesses as people, how failing plays a huge role in wellbeing, and the world of medical clowning. watch now
33 min watch
Incoming Chat
15 of the Best Teamwork Quotes that Will Inspire Your Team to Work Together
There’s power in a group of people who work together toward a shared goal. A properly managed team brings the best out of each person, allowing them to reach much more than if they were working alone. However, teamwork is not simply about working together on a daily basis. It’s... read more
The Rise of Videoconferencing: Options, Dos, Don’ts, and Best Practices
For many of us, videoconferences and virtual meetings were something we participated in occasionally or even rarely. That is no longer the case. With more and more people working from home, videoconferencing has become a weekly or daily event. There have been quite a few... read more
Doing Teamwork The Right Way [Video]
There is no “I” in “team” but don’t take teamwork for granted. Save your team from failure with these easy to follow tips. watch now
3 min watch
Knowledge Pill