LiveChat helps you delight your customers and fuels your sales.


Connecting with customers means good communication – for advertising, marketing, social media, and even among your team. In Connect we dig into the most important strategies, methods, and trends and tell you how to better get your point across.

Mastering Customer Service Phrases for Effective Chat Interactions

Positive customer service phrases make customers feel like you're their friend who can solve their problems.  From the moment the chat begins to the moment it ends, specific phrases used by customer service agents play a critical role in guiding, assisting, and resolving... read more

10 minutes
Aug 29, 2023

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales

Working Together as a Team: How to Achieve it?

Get to know other team members. Work out clear goals and a clear vision. Define clear roles for better team performance. Improve skills to support work efficiency. Support a sense of community. Work better as a remote team. Try team building events for remote teams. Hire... read more

10 minutes
Jun 20, 2023

15 Inspiring Quotes to Ignite Teamwork and Collaboration

Have you ever been part of a team where everything just clicked? The kind of team where everyone worked together seamlessly, and success seemed to come effortlessly? It's an incredible feeling. The good news is you can create that feeling of synergy and collaboration with your... read more

8 minutes
Mar 27, 2023

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Live Chat Routing – Lead Customers in Distress to Their Heroes

If you're running a business, it's very likely that you've had to deal with incoming chat requests at some point. It's hard to deny that the chat widget has become a staple of online communication and an integral part of modern website design. When in need, customers... read more

Wojciech Guminski
9 minutes
Nov 22, 2022

What is Asynchronous Messaging & How to Use It in Customer Service

When it comes to customer service, what’s more frustrating than having to start a chat all over again because you accidentally closed a tab? I mean, besides waiting 15 minutes in a queue to talk to a CS agent?  If there’s anything that could bring comfort in such situations,... read more

7 minutes
Sep 19, 2022

What’s a Canned Response and Should You Use It?

You start your shift and before you realize it, you're swamped with so many chats you don't even have time to make a cup of coffee. And the worst part? Most of those chats are about the same thing, and you have to type the same message over and over again.  Customer service... read more

Wojciech Guminski
9 minutes
Apr 25, 2022

Comedy And The Soul of Marketing. With Kareem Hassanien [Video]

We wanted to talk about how comedy can be applied to marketing actions, but we went down the rabbit hole so much that we rediscover more about understanding your customer, their journey, and the process of creating marketing strategies for individual brands. A great conversation... watch now

50 min watch
Video Incoming Chat

10 Steps to Building Good Customer Relations

Are you aware that 88% of customers worldwide, irrespective of their age, think that customer service plays a significant role in their purchasing decisions? When we give it a bit more thought, it makes perfect sense! People get attached to brands, and since client support is the... read more

Kasia Kowalska and Ania Rubkiewicz
12 minutes
Jul 7, 2021

Why Is Customer Life Cycle Marketing Not Just Another Buzzword?

Creating content just for the sake of it is a waste of time. If you’ve been creating content without a plan to support it, you’re in for an unpleasant surprise. That surprise is a lack of customers even though you thought you did everything in your power to attract them to your... read more

7 minutes
Mar 10, 2021

Disconnecting from Social Media [Video]

Kuba shares how much disconnecting from Social Media throughout the holidays helped him stay sane. Connect with him on LinkedIn: watch now

4 min watch
Video RAW

The Complete Guide to Running Effective Virtual Meetings

You open your eyes, get out of bed, and go brew your first coffee of the morning. What day is it? Right, it’s Wednesday. You check your phone to see how many virtual meetings you have planned for today. Only four? “Not bad,” you think. You grab a company cup and head to the... read more

35 minutes
Dec 8, 2020