Connect

Connecting with customers means good communication – for advertising, marketing, social media, and even among your team. In Connect we dig into the most important strategies, methods, and trends and tell you how to better get your point across.

Learn How to Engage Gen Z with Email Marketing

Like every generation is different and has unique attributes and behavioral patterns, Gen Z is also a generation with its own particular traits. There are several attributes Gen Z has that marketers should be concerned about. Those attributes include a short attention span and... read more

Arslan Hassan
8 minutes
Nov 22, 2020

7 Ways to Show Customer Appreciation This Holiday Season

How do you show customer appreciation? You can do it in many different ways. One way or another, you need to be aware that appreciation plays a big role in customer retention. Retention is a part of a bigger process we know as a customer journey. Our guide to the seasonal... read more

Kuba Rogalski and Jessica Thiefels
5 minutes
Nov 6, 2020

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales

How to Say No to Feature Requests

Imagine you’re running an Italian restaurant. You’re serving only a few refined dishes based on recipes that were in your family for ages. People are frequently coming to your place and are enjoying the food from your limited menu. However, there’s a group of customers who often... read more

8 minutes
Sep 22, 2020

5 Marketing Newsletters That You Should Subscribe To Today

When I joined LiveChat, I had zero experience with email marketing or creating newsletter content. However, I was the one to take over creating the LiveChat newsletter. I knew what the most popular email marketing tools were, but that was it. I had to catch up as quickly as... read more

6 minutes
Aug 31, 2020

Stay updated

Get weekly insights hand-picked by our editorial team. Act on it.

Problems with Online Communication: Things You Should Remember

Most of today’s communication happens online. It’s happening whether you’re asking your coworker when they’ll finish their task or if you’re chatting with a support agent to find out why your shipment is taking so long to arrive.  Online communication refers to how... read more

10 minutes
Aug 12, 2020

Conversational Banking: Top 5 Benefits of Using Banking Chatbots

Mobile devices have become a banking channel for communication. 75 % of customer interactions with banks happen online or via mobile apps. We use mobile apps to easily check our balance, quickly transfer money, or take small loans out in the comfort of our home. A fun fact is... read more

5 minutes
Jun 24, 2020

Doing Teamwork The Right Way [Video]

There is no “I” in “team” but don’t take teamwork for granted. Save your team from failure with these easy to follow tips. watch now

3 min watch
Video Knowledge Pill

What Is Relationship Marketing and How Can You Improve It?

Relationship marketing is a form of marketing that focuses on customer retention and customer satisfaction rather than sales transactions. It differs from other forms of marketing by recognizing the long-term value of building customer loyalty. Relationship marketing emphasizes... read more

10 minutes
May 29, 2020