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Connect
Connecting with customers means good communication – for advertising, marketing, social media, and even among your team. In Connect we dig into the most important strategies, methods, and trends and tell you how to better get your point across.
Conversational Marketing: A Guide to Building Strong Customer Relationships
We all want to understand customers' expectations, and to do so, we need to talk with them. Conversation is the easiest way to do good marketing. It's easier in traditional marketing, where valuable customer conversations are at your fingertips. We communicate not only through... read more
Navigating the Importance of Customer Relations in Support Teams
How support teams handle customer interactions, from resolving issues promptly to creating a positive and personalized experience, can mean the difference between a loyal advocate and a lost opportunity. This article explores the strategies, challenges, and best practices for... read more
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
What is Live Chat? Metrics, KPIs, and Best Practices for Effective Implementation
Looking for ways to boost customer satisfaction? Consider adding a live chat option to your website. This powerful tool supports agents and allows them to respond instantly to customers. On top of all that, you get access to valuable customer data that helps you advance your... read more
Understanding the Client vs. Customer Dynamic
The terms client and customer often get tossed around casually. However, understanding the difference between the client and customer is vital for any successful business strategy. The distinction between the terms may seem subtle, but it carries important implications,... read more
Mastering Customer Service Phrases for Effective Chat Interactions
Positive customer service phrases make customers feel like you're their friend who can solve their problems. From the moment the chat begins to the moment it ends, specific phrases used by customer service agents play a critical role in guiding, assisting, and resolving... read more
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Stop Saying “Sorry for the Inconvenience” and Learn How to Apologize to Customers
When getting customer service help, how often do you hear the phrase "Sorry for the inconvenience"? Does it make you feel better and more relaxed, or do you get even more frustrated? The latter, I'd say. "Sorry for the inconvenience" lacks an authentic feel and comes across as... read more
Working Together as a Team: How to Achieve it?
Get to know other team members. Work out clear goals and a clear vision. Define clear roles for better team performance. Improve skills to support work efficiency. Support a sense of community. Work better as a remote team. Try team building events for remote teams. Hire... read more
15 Inspiring Quotes to Ignite Teamwork and Collaboration
Have you ever been part of a team where everything just clicked? The kind of team where everyone worked together seamlessly, and success seemed to come effortlessly? It's an incredible feeling. The good news is you can create that feeling of synergy and collaboration with your... read more
Navigating the World of Online Communication: the Pros, Cons, and Best Practices
Most of today’s communication happens online. It’s happening whether you’re asking your coworker when they’ll finish their task or if you’re chatting with a support agent to find out why your shipment is taking so long to arrive. Have you ever thought about how much we rely... read more
Live Chat Routing – Lead Customers in Distress to Their Heroes
If you're running a business, it's very likely that you've had to deal with incoming chat requests at some point. It's hard to deny that the chat widget has become a staple of online communication and an integral part of modern website design. When in need, customers... read more
9 minutes
Nov 22, 2022
What is Asynchronous Messaging & How to Use It in Customer Service
When it comes to customer service, what’s more frustrating than having to start a chat all over again because you accidentally closed a tab? I mean, besides waiting 15 minutes in a queue to talk to a CS agent? If there’s anything that could bring comfort in such situations,... read more
Do You Use the Right Communication Channels To Reach Your Customers?
Regular communication with customers is crucial to maintaining high client satisfaction and boosting loyalty. However, since there are so many different ways of reaching customers, you might be wondering, “Which option is best for me?” In today’s article, I’m going to talk about... read more
11 minutes
May 4, 2022
What’s a Canned Response and Should You Use It?
You start your shift and before you realize it, you're swamped with so many chats you don't even have time to make a cup of coffee. And the worst part? Most of those chats are about the same thing, and you have to type the same message over and over again. Customer service... read more
9 minutes
Apr 25, 2022
Holiday Email Subject Lines to Woo Your On-the-Go Subscribers
Imagine you’re walking back home from work and you meet two strangers at different times, each of them asking for help. The first guy goes, “Hey, you! Come here and help me!” while the other starts with “Hey there, can you help me, please?” Whom would you be more inclined to... read more
