Connect

Connecting with customers means good communication – for advertising, marketing, social media, and even among your team. In Connect we dig into the most important strategies, methods, and trends and tell you how to better get your point across.

The Complete Guide to Running Effective Virtual Meetings

You open your eyes, get out of bed, and go brew your first coffee of the morning. What day is it? Right, it’s Wednesday. You check your phone to see how many virtual meetings you have planned for today. Only four? “Not bad,” you think. You grab a company cup and head to the... read more

34 minutes
Dec 8, 2020

The Ultimate Guide to Customer Service in 2021

Customer service is going to be everything in 2021. Customer-centric is a trendy word, but you often only get generic and superficial knowledge about the topic. In this guide, we'll tell you the whole story of customer service for a new decade and beyond. We'll cover the subject... read more

33 minutes
Nov 27, 2020

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales

Learn How to Engage Gen Z with Email Marketing

Like every generation is different and has unique attributes and behavioral patterns, Gen Z is also a generation with its own particular traits. There are several attributes Gen Z has that marketers should be concerned about. Those attributes include a short attention span and... read more

Arslan Hassan
8 minutes
Nov 22, 2020

7 Ways to Show Customer Appreciation This Holiday Season

How do you show customer appreciation? You can do it in many different ways. One way or another, you need to be aware that appreciation plays a big role in customer retention. Retention is a part of a bigger process we know as a customer journey. Our guide to the seasonal... read more

Kuba Rogalski and Jessica Thiefels
5 minutes
Nov 6, 2020

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How to Say No to Feature Requests

Imagine you’re running an Italian restaurant. You’re serving only a few refined dishes based on recipes that were in your family for ages. People are frequently coming to your place and are enjoying the food from your limited menu. However, there’s a group of customers who often... read more

8 minutes
Sep 22, 2020

5 Marketing Newsletters That You Should Subscribe To Today

When I joined LiveChat, I had zero experience with email marketing or creating newsletter content. However, I was the one to take over creating the LiveChat newsletter. I knew what the most popular email marketing tools were, but that was it. I had to catch up as quickly as... read more

6 minutes
Aug 31, 2020

Problems with Online Communication: Things You Should Remember

Most of today’s communication happens online. It’s happening whether you’re asking your coworker when they’ll finish their task or if you’re chatting with a support agent to find out why your shipment is taking so long to arrive.  What is online communication? Online... read more

10 minutes
Aug 12, 2020

Conversational Banking: Top 5 Benefits of Using Banking Chatbots

Mobile devices have become a banking channel for communication. 75 % of customer interactions with banks happen online or via mobile apps. We use mobile apps to easily check our balance, quickly transfer money, or take small loans out in the comfort of our home. A fun fact is... read more

5 minutes
Jun 24, 2020