
Do You Use the Right Communication Channels To Reach Your Customers?


Connecting with customers means good communication – for advertising, marketing, social media, and even among your team. In Connect we dig into the most important strategies, methods, and trends and tell you how to better get your point across.
When working in customer service, you won’t be dealing only with different types of customers in sales situations. A bulk of customer service agents’ work will be dealing with a variety of customers who have a problem. They won’t necessarily bring in new business, but you have to... read more
Imagine you’re walking back home from work and you meet two strangers at different times, each of them asking for help. The first guy goes, “Hey, you! Come here and help me!” while the other starts with “Hey there, can you help me, please?” Whom would you be more inclined to... read more
LiveChat is a complete customer service platform that delights your customers and fuels your sales
When was the last time you felt appreciated as a customer or showed customer appreciation? How do you even do that? Do you just say, “Thanks for shopping with us!” Or is there some hidden meaning behind this term? One way or another, you need to be aware that appreciation plays a... read more
We wanted to talk about how comedy can be applied to marketing actions, but we went down the rabbit hole so much that we rediscover more about understanding your customer, their journey, and the process of creating marketing strategies for individual brands. A great conversation... watch now
Are you aware that 88% of customers worldwide, irrespective of their age, think that customer service plays a significant role in their purchasing decisions? When we give it a bit more thought, it makes perfect sense! People get attached to brands, and since client support is the... read more
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As marketers or business owners, we know that attracting new customers and retaining current ones is hard (and exciting). In fact, 61% of marketing pros admit that they struggle with generating traffic and leads. The good news is, by using the right marketing collateral you can... read more
If you’re an ecommerce store owner, you can’t wait around for leads to come to you. If you want to succeed, you need to reach out to potential customers and promote your business across multiple channels. The more effective your promotion tactics, the better your store will... read more
👉 Intro 👉 What’s remote work? 👉 Remote work in practice 👉 Virtual teams 👉 Remote leadership 👉 How to work remotely 👉 HR and remote work 👉 Best practices 👉 Pros and cons Introduction Over the last year, remote work has taken the world by storm. Before the pandemic, only 3.6% of... read more
As Michael Jordan once said: “Talent wins games, but teamwork and intelligence wins championships.” Working as a team is important and it allows you to exchange ideas, create big projects, and follow through with established goals. So, how to effectively work together? A... read more
Creating content just for the sake of it is a waste of time. If you’ve been creating content without a plan to support it, you’re in for an unpleasant surprise. That surprise is a lack of customers even though you thought you did everything in your power to attract them to your... read more
Social media is one of the best ways of promoting your brand, and it’s also the most unique one. By using it effectively, you can share content with your audience and also personally engage with them. You can also advertise through social media and promote your content to a... read more
Kuba shares how much disconnecting from Social Media throughout the holidays helped him stay sane. Connect with him on LinkedIn: https://www.linkedin.com/in/jakrogalski/ watch now
You open your eyes, get out of bed, and go brew your first coffee of the morning. What day is it? Right, it’s Wednesday. You check your phone to see how many virtual meetings you have planned for today. Only four? “Not bad,” you think. You grab a company cup and head to the... read more
Customer service is going to be everything in 2021. Customer-centric is a trendy word, but you often only get generic and superficial knowledge about the topic. In this guide, we'll tell you the whole story of customer service for a new decade and beyond. We'll cover the subject... read more