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Connect

Connecting with customers means good communication – for advertising, marketing, social media, and even among your team. In Connect we dig into the most important strategies, methods, and trends and tell you how to better get your point across.

What is Asynchronous Messaging & How to Use It in Customer Service

When it comes to customer service, what’s more frustrating than having to start a chat all over again because you accidentally closed a tab? I mean, besides waiting 15 minutes in a queue to talk to a CS agent?  If there’s anything that could bring comfort in such situations,... read more

7 minutes
Sep 19, 2022

Do You Use the Right Communication Channels To Reach Your Customers?

Regular communication with customers is crucial to maintaining high client satisfaction and boosting loyalty. However, since there are so many different ways of reaching customers, you might be wondering, “Which option is best for me?” In today’s article, I’m going to talk about... read more

Kasia Kowalska and Ania Rubkiewicz
11 minutes
May 4, 2022

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales

What’s a Canned Response and Should You Use It?

You start your shift and before you realize it, you're swamped with so many chats you don't even have time to make a cup of coffee. And the worst part? Most of those chats are about the same thing, and you have to type the same message over and over again.  Customer service... read more

Wojciech Guminski
9 minutes
Apr 25, 2022

7 Ways to Show Customer Appreciation This Holiday Season

When was the last time you felt appreciated as a customer or showed customer appreciation? How do you even do that? Do you just say, “Thanks for shopping with us!” Or is there some hidden meaning behind this term? One way or another, you need to be aware that appreciation plays a... read more

Kuba Rogalski and Jessica Thiefels
6 minutes
Nov 10, 2021

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Comedy And The Soul of Marketing. With Kareem Hassanien [Video]

We wanted to talk about how comedy can be applied to marketing actions, but we went down the rabbit hole so much that we rediscover more about understanding your customer, their journey, and the process of creating marketing strategies for individual brands. A great conversation... watch now

50 min watch
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10 Steps to Building Good Customer Relations

Are you aware that 88% of customers worldwide, irrespective of their age, think that customer service plays a significant role in their purchasing decisions? When we give it a bit more thought, it makes perfect sense! People get attached to brands, and since client support is the... read more

Kasia Kowalska and Ania Rubkiewicz
12 minutes
Jul 7, 2021

11 Marketing Collateral Ideas to Drive Your Business Growth (With Examples)

As marketers or business owners, we know that attracting new customers and retaining current ones is hard (and exciting). In fact, 61% of marketing pros admit that they struggle with generating traffic and leads. The good news is, by using the right marketing collateral you can... read more

Ania Rubkiewicz and Kasia Kowalska
10 minutes
Jun 9, 2021

How To Use Instagram Stories for Business: Tips To Boost Conversion

If you’re an ecommerce store owner, you can’t wait around for leads to come to you. If you want to succeed, you need to reach out to potential customers and promote your business across multiple channels. The more effective your promotion tactics, the better your store will... read more

Jimmy Rodriguez
8 minutes
Apr 8, 2021

Working Together as a Team: What Does It Actually Mean?

As Michael Jordan once said: “Talent wins games, but teamwork and intelligence wins championships.” Working as a team is important and it allows you to exchange ideas, create big projects, and follow through with established goals. So, how to effectively work together?  A... read more

8 minutes
Mar 14, 2021

Why Is Customer Life Cycle Marketing Not Just Another Buzzword?

Creating content just for the sake of it is a waste of time. If you’ve been creating content without a plan to support it, you’re in for an unpleasant surprise. That surprise is a lack of customers even though you thought you did everything in your power to attract them to your... read more

7 minutes
Mar 10, 2021

Want to Create a Customer-Centric Website? Gear Up With These Tips To The Rescue!

Providing an amazing customer service and support is one of the essential pointers, which can help brands corner the market. Easier said than done, there are many online businesses that are working round the clock to provide the best customer experience. However, not all of them... read more

Sebastien Boyer
7 minutes
Mar 6, 2021

7 Steps To Optimize Your Social Media Branded Content

Social media is one of the best ways of promoting your brand, and it’s also the most unique one. By using it effectively, you can share content with your audience and also personally engage with them.  You can also advertise through social media and promote your content to a... read more

6 minutes
Mar 4, 2021