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Software and IT

Turn your software into an experience

From signing up to upgrading and beyond, use smooth customer service to make customers fall in love with your technology.

Free 14-day trial Automation Robust reporting

Over 36,000 businesses use LiveChat

Logos of LiveChat customers from IT industry Logos of LiveChat customers from IT industry Logos of LiveChat customers from IT industry

Acquire. Onboard. Nurture.

1 Research

Spot leads in real time

Interact with prospective customers while they’re still on your website.

Live chat interactions

Drive interest in your product

Reach out to visitors on high-intent pages using proactive greetings.

Works with

ChatBot logo

Automate with a human touch

Let tailor-made chatbots handle repetitive questions to save time on support.

ChatBot in live chat for software companies
Jonny Everett, The Chat Shop
The Chat Shop logo
With our understanding of what makes a successful customer engagement strategy and your platform, we achieve engagement rates 150% higher than the industry average.
Jonny Everett, Director of Customer Development at The Chat Shop
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5 times

higher conversion rate


more leads

16 times

higher average session value

Be on top of your game

Get 14 days of LiveChat for free

Automation Robust reporting Ticketing system

2 Trial

Be where your customers are

Let customers connect via their favorite online channels like Messenger or SMS.

Omnichannel live chat solution view for software company

Support around the clock

Allow conversations to start at any time, and reply when convenient.

Asynchronous messaging explainer video

Watch video

Reply in a flash

Use message sneak peeks and templates to answer with just a single click.

Software & Services

Customer satisfaction results

Global results


Results in ?


Your results

Need optimization?

Boost your rankings with stellar customer service and outrun your competition in minutes!

3 Purchase

Get to know your customers

Fill your CRM with customer data from pre-chat surveys, interactions, and more.

ChatBot view

Works with

ChatBot logo

Support smarter, not harder

Let chatbots guide customers on your website through signup, purchase, and launch.

ChatBot view

Keep track of your performance

Use 20+ comprehensive reports to stay on top of your data and growth metrics.

Everything within a single app

Choose from 200+ integrations and create a personalized hub to manage all your customer interactions.

See all integrations
Logos of LiveChat integrations for software companies: ChatBot, Team viewer, Google Hangouts, Facebook, Zapier, Wordpress, Trello, Slack, Dropbox, and more

4 Use

Put data to use

Collect a variety of data with enterprise-level security standards to improve your workflow.

Data management in LiveChat view

Streamline your support

Use a built-in ticketing system to handle complex cases with ease.

Ticketing system view in LiveChat for IT

Identify repetitive cases

Tag recurring conversations to identify patterns and gather insights that help you improve.

Tags view in LiveChat for IT

Dig into the know‑how of a SaaS developed for over 20 years

36,000+ businesses in over 150+ countries grow with our products

These software brands already use LiveChat These software brands already use LiveChat: Adobe, Atlassian, 1Password, TP Link, Motorola, and more

From B2B SaaS to on-premise, we’ve got your back.

Try top-tier customer service software for 14 days

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