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Resources

Materials and best practices you can use to improve your customer service.
Generation Z Communication Trends Report

Generation Z Communication Trends Report

Customer service, Ebooks, Reports
Grab a report based on 20 years of experience by LiveChat.
Customer Service Report

Customer Service Report

Customer service, Reports
Check out the interactive 2020 Customer Service Report by LiveChat based on data from 23,487 companies and over 304 million chats.
Ecommerce During the Holiday Shopping Season

Ecommerce During the Holiday Shopping Season

Customer service, Reports
Prepare your ecommerce website for the huge number of customes during the Holiday Shopping Season. See what to expect and how you can prepare your customer service for the busiest sales days of the year.
Chat Greetings Efficiency Report

Chat Greetings Efficiency Report

Customer service, Reports
A detailed look into chat greetings and factors affecting them. This report will show which greetings start the most chats, why they do so and how to set them up on your website.

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