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LiveChat for Ecommerce

Watch your sales skyrocket

Personalized for your customer, automated for your business. Deliver ecommerce customer service that turns shoppers into fans.

Free 14-day trial Automation Robust reporting

Over 36,000 businesses use LiveChat

Logos of LiveChat customers from ecommerce industry

Walk your customers through your website

1 Browsing

Spot buyers in real time

Interact with prospective buyers while they’re still on your website.

Spoting buyers in LiveChat for ecommerce view

Improve the buying experience

Present new collections, and recommend products with personalized greetings.

Get to know your customers

Fill your CRM with customer data from pre-chat surveys, chat interactions, and previous orders.

A photo of a woman holding eyeshadow
Sephora logo
We started with customer satisfaction at around 75%, and now, after we put together a dedicated group of agents, we’re at over 90%.
Milena Wojewoda, E-commerce Project Manager

Read story

25%

increase in average order value

90%

customer satisfaction

Be on top of your game

Get 14 days of LiveChat for free

Automation Robust reporting Ticketing system

2 Questions

Be where your customers are

Let customers connect via their favorite channels like Messenger or SMS.

Omnichannel live chat solution for ecommerce

Support around the clock

Allow conversations to start at any time, and reply when convenient.

Asynchronous messaging explainer video

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Works with

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Automate with a human touch

Save time with ecommerce automation, including chatbots that handle repetitive questions.

ChatBot for ecommerce view

Let’s talk revenue and monetization

Estimate your predicted growth with LiveChat

%
$

Your estimated increase in annual revenue with LiveChat

$1,584,000

Sound good?

3 Purchase

Support smarter, not harder

Use message sneak peeks and templates to answer with just a single click.

Showcase your goods

Send product cards in a chat so customers can easily add items to their cart.

Poduct cards view in LiveChat

Works with

ChatBot logo

Make checkout fun and easy

Let your chatbot swiftly guide customers through the entire buying process.

Chatbot view in LiveChat

Sync up your store in minutes

We've got you covered with the Shopify integration and other integrations, including WooCommerce, BigCommerce, and other SaaS products you run your business on. Choose from 200+ native B2B integrations, or play with our open API to create custom solutions.

See all integrations
Logos of LiveChat integrations for ecommerce: Facebook, Shopify, Mailchimp, WordPress, Slack, Google Docs, Hubspot and more

4 Feedback

Put data to use

Personalize interactions with customers' details always on hand.

Personalize interactions view in LiveChat for ecommerce

Track your performance

Use goals, sales tracker, and reports to stay on top of your performance.

Sales value from live chat in ecommerce website - LiveChat application view

Never miss another review

Gather more feedback using interactive greetings and quick replies.

Dig into our ecommerce know‑how

36,000+ businesses in over 150+ countries grow with our products

These ecommerce brands already use LiveChat: Ikea, PayPal, RevZilla, Bauer,Decathlon, Pandora, and more These ecommerce brands already use LiveChat: Ikea, PayPal, RevZilla, Bauer,Decathlon, Pandora, and more These ecommerce brands already use LiveChat: Ikea, PayPal, RevZilla, Bauer,Decathlon, Pandora, and more

One step to support buyers at every step

Get 14 days of LiveChat for free

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