Sell more with a
WordPress AI chatbot

The setup requirements are a site on WordPress 6.0 or later with PHP 7.4 or later, and permission to add plugins in your WordPress dashboard. You also need a Text account, which you can create during setup. Install the chatbot plugin and connect it to Text, and the plugin places the widget code on your site for you.

Public web pages, uploaded files, and articles you write in Text. Add a whole site, one section, or a single page, and upload PDFs and other files up to 50 MB each. Pages must be public, because the scanner can’t read password-protected content. If an answer is wrong, add a short Q&A and the next reply uses the correction, or fix the source page and it’s picked up at the next rescan. The knowledge sources guide covers each type.

While the AI Agent is on, your AI chatbot for WordPress answers 24/7. If a visitor asks for a person and no teammate is available within 30 seconds, it can create a ticket for your team to answer later. With the AI Agent off, you pick what visitors see in the chat availability settings: an open chat, where messages wait for your team, or a form that turns each message into a ticket. Replies reach the customer by email when they’ve left an address.

Yes. If WooCommerce is active, the same AI chatbot plugin shows cart contents and product details in the chat, with nothing extra to set up. Connect your store in Text settings, and orders placed during or right after a conversation link back to it. Without WooCommerce, the WordPress chatbot works the same way on any WordPress website, minus the store data.

WooCommerce support is built into the plugin. Inside Text, you connect email, WhatsApp, Facebook Messenger, and SMS as channels, and SMS runs through your own Twilio account. Playbook automation can create a HubSpot contact from a chat or sync a customer profile to Klaviyo, and custom skills integrate other tools through a webhook. Stores that sell without WooCommerce can send a product catalog through the API, and the AI Agent recommends in-stock products as product cards in the chat.

The chatbot plugin is free to install from the WordPress plugin directory. Text is a paid service: signing up here starts a 14-day free trial of the plan you pick, with no credit card. All plans include the AI Agent and a monthly number of AI resolutions. Growth costs $79 per user a month billed annually, or $99 billed monthly, with 200 AI resolutions included each month. Essential costs $19 per user a month billed annually, or $25 monthly, with 10. Paid plans run from $19 to $99 per user a month, and Enterprise has custom pricing. Prices checked September 25, 2026. Compare pricing and usage limits for all plans on the plans and prices page.

Yes. The widget suggests questions that fit the page a visitor is reading, and the AI Agent reads images like screenshots and photos. Built-in skills send a greeting, collect contact details, share a discount code, create or update a ticket, and transfer the chat. Custom skills automate workflows you describe in plain words, like tagging a chat, adding a supervisor, or sending details to other tools through a webhook. They can also use the last five pages a visitor viewed, so replies are personalized to what they browsed. For lead capture without AI, pre-chat forms can collect leads by asking for a name and email before the chat starts, and post-chat forms collect ratings and customer feedback.

Text is the next product from the team behind LiveChat, built around the AI Agent and live chat to help you sell as well as support. New sign-ups here start on Text, so you get a Text account rather than a LiveChat account, and the WordPress AI chatbot plugin connects to it.

Ask real questions in the preview widget in Text. It marks where a transfer or a ticket would happen without creating one. After you install the AI chatbot plugin, send a message from your live WordPress website. If the WordPress chatbot doesn’t appear, clear the cache in your caching plugin and check that it shows Connected in Text.

No, your LiveChat plan stays the same. The features and capabilities on this page are part of Text and are available under Text pricing plans. They are not included in LiveChat plans, including legacy LiveChat subscriptions. Availability, limits, and pricing depend on your Text plan. If you’re on a LiveChat plan and want these features, you can move to Text.