Shopify - Live Chat

Shopify live chat with an AI Agent that recommends products and lets shoppers add them to the cart without leaving the chat.

Works with

Text

Text integration preview

Shopify live chat with an AI Agent that sells

Text connects to your Shopify catalog, carts and orders. When a shopper asks for help, the AI Agent suggests products as cards with photos and prices. The shopper picks a size or color and adds the item to the cart right in the chat.

Turn product questions into orders

Shoppers leave when they can't find the product, can't choose, or can't get an answer. The AI Agent handles all three while the shopper is still on the page. Shopify customers using Text's AI Agent see a 266% lift in visit-to-order rate.

See which chats turned into sales

While you reply, you see the shopper's cart, its value and their previous orders next to the conversation. The Sold section and AI Agent sales reporting show which chats ended in an order, so you know what your conversations bring in.

Connect Shopify to Text

Install Text from the Shopify App Store and add live chat to your theme in the Theme Editor, with no code to write. The Thank you page widget works on every Shopify plan, and stores on Shopify Plus can also add chat to checkout. Read more about live chat for Shopify stores or compare Text plans.

Key features

Add to cart in chat

Shoppers choose a size or color on a product card and add it without leaving the conversation.

Cart and order history

See the cart, its value and previous orders while you reply, so every answer fits what the shopper is buying.

Sales tracked to chats

The Sold section and AI Agent sales reporting show which conversations ended in an order.

Benefits

More visits end in orders

Product questions get a specific product and an Add to cart button instead of a link to a category.

Sales keep going after hours

The AI Agent keeps recommending products when nobody on your team is online.

Revenue you can trace to chat

You see which conversations sold, so you know where chat pays off.

App terms

Legal Terms

By installing this app, you agree to the Marketplace Terms and App Privacy Policy.

Support

Set up Shopify - Live Chat

Follow the setup instructions to connect this app to Text.

Setup guide for Text

Need a hand?

Get help with this integration from Text.

Good to know

Frequently asked questions

Can shoppers add products to their Shopify cart from the chat?

Yes. The AI Agent shows products from your live Shopify catalog as cards with photos and prices. Shoppers pick a variant, such as size or color, and add it to the cart in the chat.

Can I add live chat to the Shopify checkout page?

Yes, if your store is on Shopify Plus. The Thank you page widget works on every Shopify plan.

How do I add Text to my Shopify store?

Install Text from the Shopify App Store and add the widget through the Shopify Theme Editor. You don't write any code.

How do I know if the AI chatbot is making sales?

The Sold section lists AI Agent chats that ended in an order, and AI Agent sales reporting shows the orders your conversations brought in.

What does the “Verified” status mean?

In LiveChat, we always appreciate creative and problem-solving apps, so at our own sole discretion, from time to time, we may grant some applications the “Verified” status (represented by a badge or so-called badged applications). The “Verified” status confirms only that an application went through our usability review from the user's perspective. In any case, it is the Application Provider who has full responsibility for the application and its security level towards clients and any other third party.