Log in

AI empowers your
communication with LiveChat

In pursuing customer satisfaction, speed and quality should go together. Provide detailed messages on the spot, reduce reply time, and improve communication with customers. Leverage AI and enjoy hassle-free support.

By signing up, you say “yes” to receive our marketing materials in the future and agree to our Privacy Policy.

Scroll to explore AI Features
AI ASSIST CANNED SUGGESTIONS SENTIMENT ANALYSIS TEXT ENHANCEMENTS TAG SUGGESTIONS SPELLING CHECK AUTOMATED INSIGHTS RESPONSE SUGGESTIONS

Respond better to your customers' needs with AI Assist

Send enhanced, clear, and instant replies thanks to the AI writing assistant.

Enhanced messages

Based on your input, AI Assist improves your message. It expands, rephrases, and summarizes what you wrote. No more lack of words, only detailed information for customers in an instant.

Adjusted tone

Let AI change the tone of messages to match the customer’s unique style. Friendly, official, casual? You got it. Instantly mirror customer communication styles, or set the tone of your brand for perfect AI suggestions.

No mistakes

No more weird tones, or grammar and spelling mistakes. Provide instant solutions with clear written communication and enjoy customer satisfaction.

Enhanced messages

Based on your input, AI Assist improves your message. It expands, rephrases, and summarizes what you wrote. No more lack of words, only detailed information for customers in an instant.

Adjusted tone

Let AI change the tone of messages to match the customer’s unique style. Friendly, official, casual? You got it. Instantly mirror customer communication styles, or set the tone of your brand for perfect AI suggestions.

No mistakes

No more weird tones, or grammar and spelling mistakes. Provide instant solutions with clear written communication and enjoy customer satisfaction.

Get straight to the point with Chat summary

Get a summary of your chats without reading through the entire transcript. Review key points from the chat and take the next steps in no time. 

Automatic tagging with predefined canned responses

You can combine tags with canned responses. LiveChat will automatically tag chats when it detects the pre-defined canned response.

What comes next?

Graph showing most frequent chat topics
COMING SOON

Historic chats analysis and reporting

Automated data analysis of information from historical chats to speed up work and get to know customers better without manual work.

Scheme of an AI bot responding to a message
COMING SOON

Response suggestions with a knowledge source

AI-powered system that helps agents deliver responses that are accurate, consistent, and aligned with the company's brand voice and messaging.

Visualization of AI generated canned response suggestions for customer service agents
COMING SOON

Canned Response Suggestions

Automatically proposed responses that agents can send to customers. It means increased efficiency and faster replies.

Visualization of LiveChat app with automated AI tag suggestions
COMING SOON

Tag suggestions

Automatically suggested chat tags to increase its overall usage and improve the support team workflow.

We aim to automate repeatable tasks to speed up agents’ work.

Customer happiness has always been our goal. We want to provide effective tools, so our customers can help more of their clients faster. Suggested tags or canned responses, and generating detailed AI messages with their brand’s tone of voice is just the starting point in helping businesses improve their online communication and growth

Pawel Koperdowski
Head of Product at LiveChat

Join the waitlist

Be the first to leverage AI in customer service and enjoy hassle-free support. Get updates on the latest features

or try LiveChat for 14 days for free

Discover text| products: