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AI empowers your
communication with LiveChat

In pursuing customer satisfaction, speed and quality should go together. Provide detailed messages on the spot, reduce reply time, and improve communication with customers. Leverage AI and enjoy hassle-free support.

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Scroll to explore AI Features
AI ASSIST CANNED SUGGESTIONS SENTIMENT ANALYSIS TEXT ENHANCEMENTS TAG SUGGESTIONS SPELLING CHECK AUTOMATED INSIGHTS RESPONSE SUGGESTIONS

Respond better to your customers' needs with AI Assist

Send enhanced, clear, and instant replies thanks to the AI writing assistant.

Enhanced messages

Based on your input, AI Assist improves your message. It expands, rephrases, and summarizes what you wrote. No more lack of words, only detailed information for customers in an instant.

Adjusted tone

Let AI change the tone of messages to match the customer’s unique style. Friendly, official, casual? You got it. Instantly mirror customer communication styles, or set the tone of your brand for perfect AI suggestions.

No mistakes

No more weird tones, or grammar and spelling mistakes. Provide instant solutions with clear written communication and enjoy customer satisfaction.

What comes next?

Visualization of AI generated canned response suggestions for customer service agents
COMING SOON

Canned Response Suggestions

Automatically proposed responses that agents can send to customers. It means increased efficiency and faster replies.

Visualization of LiveChat app with automated AI tag suggestions
COMING SOON

Tag suggestions

Automatically suggested chat tags to increase its overall usage and improve the support team workflow.

Screen of automated chat summary feature in live chat application
COMING SOON

Chat Summary

Summarized chats at any convenient moment for an accurate overview of the ongoing or previous conversation.

LiveChat app visualization for automated responses for customer questions
COMING SOON

Agent Response Suggestions

Suggested responses based on the information available in the knowledge source. It means accurate consistent replies aligned with the company’s brand voice.

We aim to automate repeatable tasks to speed up agents’ work.

Customer happiness has always been our goal. We want to provide effective tools, so our customers can help more of their clients faster. Suggested tags or canned responses, and generating detailed AI messages with their brand’s tone of voice is just the starting point in helping businesses improve their online communication and growth

Pawel Koperdowski
Head of Product at LiveChat

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