In pursuing customer satisfaction, speed and quality should go together. Provide detailed messages on the spot, reduce reply time, and improve communication with customers. Leverage AI and enjoy hassle-free support.
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AI ASSIST
CANNED SUGGESTIONS
SENTIMENT ANALYSIS
TEXT ENHANCEMENTS
TAG SUGGESTIONS
SPELLING CHECK
AUTOMATED INSIGHTS
RESPONSE SUGGESTIONS
Send enhanced, clear, and instant replies thanks to the AI writing assistant.
Based on your input, AI Assist improves your message. It expands, rephrases, and summarizes what you wrote. No more lack of words, only detailed information for customers in an instant.
Let AI change the tone of messages to match the customer’s unique style. Friendly, official, casual? You got it. Instantly mirror customer communication styles, or set the tone of your brand for perfect AI suggestions.
No more weird tones, or grammar and spelling mistakes. Provide instant solutions with clear written communication and enjoy customer satisfaction.
Get a summary of your chats without reading through the entire transcript. Review key points from the chat and take the next steps in no time.
You can combine tags with canned responses. LiveChat will automatically tag chats when it detects the pre-defined canned response.
Automated data analysis of information from historical chats to speed up work and get to know customers better without manual work.
AI-powered system that helps agents deliver responses that are accurate, consistent, and aligned with the company's brand voice and messaging.
Automatically proposed responses that agents can send to customers. It means increased efficiency and faster replies.
Automatically suggested chat tags to increase its overall usage and improve the support team workflow.
We aim to automate repeatable tasks to speed up agents’ work.
Customer happiness has always been our goal. We want to provide effective tools, so our customers can help more of their clients faster. Suggested tags or canned responses, and generating detailed AI messages with their brand’s tone of voice is just the starting point in helping businesses improve their online communication and growth
Pawel Koperdowski
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