It starts with chat.
Then it just keeps getting better.
Take the LiveChat tour or dig right in with a free trial.
Free 14-day trial No credit card required
Trusted by 36,000+ companies worldwide
Everywhere your customers are
Connect across multiple channels. Manage all customer interactions in one place for more effective customer service.
Messenger
Apple
Business Chat
SMS
Apps
Website
Direct chat
Engage customers
on your website
Customers love chatting because it’s quick, convenient, and simple. 51% of them prefer live chat over email and phone!
Be one click away from your customers
Add chat widget to your website, boost your website’s prestige, and support your online visitors. Encourage them to add items to their cart and assist them during checkout.
Multiple websites, one account
Have as many customized chat widgets on different websites as you need. Manage it all from a single LiveChat account.
Increase engagement with interactive rich greetings
Share announcements, introduce new products, and invite your visitors to chat. Send personalized greetings based on time spent on a site, customer location, and visited pages.
Improve the efficiency of your
customer service
LiveChat comes with a full range of features that save time for you and your customers.
Incoming message sneak peek
See what your customers are typing before they click send. Load a canned response that will answer their question and be ready to respond right away.
Customer details close at hand
See crucial information you need to close the sale. Make use of name, email, order ID, and dozens of other details.
Agent groups
Save time by automatically assigning sales inquiries and support requests to the right team. Easily filter chat archives and reports to show data for those groups.
Start using LiveChat now!
Join thousands of businesses and grow your revenue with every new customer you connect with.
Free 14-day trial Team plan features No credit card required
Monitor your
team’s performance
Use detailed reports to see your customer service goals and easily track your progress.
Customer satisfaction rating
Do you know how happy customers are with your service? Chat ratings will help you find out.
Agent efficiency
Check chat volume, average chat duration, and how quickly your agents respond. Adjust agent shifts to make sure they’re available during peak times.
Chat supervision
Monitor how your agents are doing and support them in real time.
Connect your favorite
apps from within LiveChat
Integrate the tools that you already use daily.
See all integrations
ChatBot
Offer 24/7 support and provide real-time answers to your customers. Let ChatBot handle simple and recurring cases so your agents can focus on the more challenging ones.
See more
Google Analytics
Learn more about your visitors’ browsing habits. Measure conversion and added revenue coming from LiveChat.
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Mailchimp
Grow your mailing list from within LiveChat and allow your visitors to sign up for newsletters directly from the chat widget.
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WhatsApp Business
Route chats to dedicated groups of agents, handle high traffic with ease, and use the available file formats to solve problems in a flash, right in the LiveChat app.
See moreOther features at your service
Customization
Customize the chat widget to fit your website’s style. Choose themes, colors, styles, shape, and more!
Ticketing system
Taking a break? Leave an offline form so your customers can still reach you. Handling a difficult case? Create a ticket and respond when you have the answer.
Mobile applications
Don't be chained to your desk when chatting with customers! Get LiveChat apps for iOS and Android. Stay available for your customers and never lose a lead again.
Multi-channel support
Help your customers via live chat, use tickets to respond to them by email, and handle Facebook Messenger chats right from the LiveChat app.
Customer list
See all the visitors browsing your website in real time. Check what pages they were reading and proactively start a chat when they need help.
Security
Your data is secure, in line with the strictest industry standards. GDPR Compliance, single sign-on, Privacy Shield certified, HIPAA readiness – it’s all here.
Start using LiveChat now!
Supercharge your website and social media profiles.
Turn visits into sales and customers into fans.
Free 14-day trial Team plan features No credit card required
Your customer’s journey starts with chat.
Then it goes way beyond that. Take the LiveChat tour or dig right in with a free trial.
Free 14-day trial Automation Robust reporting
Trusted by 36,000+ companies
Everything you need inside one app
Quick integration with 200+ tools for better support and higher sales. Connect LiveChat with your software, sync data, and streamline your workflow. Create the ultimate customer-centric experience.
Engage customers on your website
Customize the look
Make a chat widget part of your business branding by customizing its look and feel.
Gather essential info
Get knowledge about a visitor to provide more personalized business deals and excellent online customer service.
Introduce yourself
Start a chat by sending an automated message based on user behavior. Establish a personal connection and capture their attention.
Engage customers on your website
Customize the look
Make a chat widget part of your business branding by customizing its look and feel.
Gather essential info
Get knowledge about a visitor to provide more personalized business deals and excellent online customer service.
Introduce yourself
Start a web chat by sending an automated message based on user behavior. Establish a personal connection and capture their attention.
The implementation of LiveChat helped increase our overall sales conversion. A person who chats with us is 11x more likely to convert compared to visitors who don’t do that.Syed Balkhi, Co-Founder and CEO at OptinMonster
11 times
higher chance to convert
16 times
higher average session value
Build strong relationships with clear communication
Personalize your support
Create unique interactions based on the gathered information about a customer. Use it actively to lower the psychological distance between the customer and your brand.
Connect the right people
Make sure your customers talk to the right person and get the best help possible from the start.
Reply faster
Everything your customers are typing is visible to you before they send it. Use it to your advantage to reply faster and delight them with your services.
Automate responses
Use predefined messages to the most frequently asked questions by recalling them with a shortcut. Streamline your workflow and focus on complex issues.
Put in the time
When the issue is too difficult to solve right away, create a ticket while talking to the customer and get back to them with a complete response.
Seize sales opportunities
Take a look at the traffic section to spot potential customers. Use various filters to find and target specific customers.
Build strong relationships with clear communication
1. Connect the right people
Make sure your customers talk to the right person and get the best help possible from the start.
2. Personalize your support
Create unique interactions based on the gathered information about a customer. Use it actively to lower the psychological distance between the customer and your brand.
3. Reply faster
Everything your clients are typing is visible to you before they send it. Use it to your advantage to reply faster and delight them with your services.
4. Put in the time
When the issue is too difficult to solve right away, create a ticket while talking to the customer and get back to them with a complete response.
5. Automate responses
Use predefined messages to the most frequently asked questions by recalling them with a shortcut. Streamline your workflow and focus on complex issues.
6. Seize sales opportunities
Take a look at the traffic section to spot potential customers. Use various filters to find and target specific customers.
Start using LiveChat now!
Join thousands of businesses and grow your revenue with every new customer you connect with.
Free 14-day trial No credit card required
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- higher engagement
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- easier support
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- robust reporting
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- better results
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Go beyond real-time conversations
With messaging mode, clients can contact you whenever they want and leave a chat. They get notified about your reply and get back to the conversation when it’s convenient. With all the chat history stored, you’ll both pick up where you left off.
Just like you do with your friends.
Improve the efficiency of your customer service
Learn from the past
Let your teammates dive into old conversations to look for patterns and repeatable cases. Gather unique insights about your product and improve the service.
Monitor the results
Get precise information on your LiveChat’s performance. Check your customer satisfaction, goals you met, and sales tracker. Analyze your ROI to ensure you get the most out of your support.
Help team newcomers
Send suggestions during a chat to the less experienced agents and let them learn LiveChat in real situations without stress.
Improve the efficiency of your customer service
Learn from the past
Let your teammates dive into old conversations to look for patterns and repeatable cases. Gather unique insights about your product and improve the service.
Monitor the business results
Get precise information on your LiveChat’s performance. Check your customer satisfaction, goals you met, and sales tracker. Analyze your ROI to ensure you get the most out of your application.
Help team newcomers
Send suggestions during a chat to the less experienced agents and let them learn LiveChat in real situations without stress.
All the more reason why 36,000 companies use LiveChat
Constant focus on your customers
With simple installation and intuitive interface, LiveChat lets you focus on what's most important - communication with your users.
Increased safety of data protection
We’re using top-quality secured data centers and diverse geolocalization, which helps us go above and beyond the protection required by GDPR.
Uninterrupted support 24/7/365
We guide you through every step of the journey. Our Support Heroes are ready to assist anytime you need. Reach out to us!
Start using LiveChat now!
Start using
LiveChat now!
Support your website visitors and turn them into loyal fans
Free 14-day trial Automation Robust reporting