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LiveChat for Customer Support

Chat. Support. Connect.

Fast for your team, fast for customers. Easy-to-use software that makes it simpler to repeatedly offer good customer service.

14 days free trial Easy setup Robust reporting

Logos of LiveChat customers

Focus on experience

Back up human interactions with the right dose of automation and technology. Streamline your customer support and get more time to focus on customer experience.

1

Engage

2

Respond

3

Nurture

4

Improve

1 Engage

Share updates, ask questions, get more interactions

Set up automated and interactive greetings based on users’ location, visited pages, and more.

Get your customers to the right person fast

Create groups, use automatic chat routing, and make teamwork easy with chat transfers.

Optinmonster team image
Optinmonster logo

LiveChat is an established software that had everything we were looking for in a chat software.

Syed Balkhi, Co-Founder and CEO at OptinMonster

Read the story

11 times

higher chance to convert

16 times

higher average session value

Increase chat conversion

Get 14 days of LiveChat for free

Easy setup Robust reporting Ticketing system

Respond

Customer data in LiveChat

Customer information on hand

Personalize interactions with customers based on user profile and behavior. Connect CRM and other platforms to see additional data.

Support smarter, not harder

See what customers are typing in real-time. Create message templates to answer with just a single click. Handle multiple cases at once.

Make the most of automation

Add chatbots to answer as many questions as possible. Quickly transfer to live customer support or a ticket form when necessary.

Meet ChatBot

3 Nurture

Integrations with multiple chat channels

More flexibility for you and your customers

Allow conversations to start at any time and across multiple channels. Reply when convenient.

Asynchronous communication in LiveChat

24/7 customer service without a hitch

Provide 24/7 customer support thanks to chatbots, ticket forms, and asynchronous communication.

Photo of Jamie Lowary
Patlive logo

We frequently have leads chat with us asking some qualifying questions and then they eventually sign up online or over the phone. These are sales that we might not have had if LiveChat wasn’t an option.

Jamie Lowary, Sales Lead at PATLive

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Customer base up by 48%

Turn chats into leads

Get 14 days of LiveChat for free

Easy setup Robust reporting Ticketing system

4 Improve

Get 20+ reports out of the box

All the data you need to monitor performance, engagement, and customer satisfaction.

Agent report in LiveChat

Streamline your workflow

Predict staffing needs based on when you get the most chats.

Real-time collaboration

Use chat supervision and private mode to train new team members and work together on tough cases.

Everything within a single app

Messenger

Messenger

Apple Business Chat

Apple Business Chat

WhatsApp

WhatsApp

Email

Email

SMS

SMS

Website

Website

Salesforce

Salesforce

Shopify

Shopify

BigCommerce

BigCommerce

ChatBot

ChatBot

SnapCall

SnapCall

Slack

Slack

LiveChat app view

Get up and running fast

LiveChat apps are packed with useful features, yet they’re easy to set up and navigate. Turn on notifications and never miss a chance to connect with customers.

Flexible, multichannel communication

Let customers connect via their favorite channels. Messenger, SMS, or Apple Business Chat, it’s all there. Easily handle all conversations from LiveChat.

Fits in where you need it

Quick integration with 170+ tools. Connect LiveChat with your tech stack,sync data, and streamline your workflow. Create the ultimate customer-centric experience.

Turn website visits into customer satisfaction

14 days free trial Easy setup Robust reporting

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