Instagram AI chatbot: DM automation and auto replies
Turn Instagram DMs and story replies into orders, with your AI Agent answering first and your team stepping in when needed.
Overview
Instagram direct messages and story replies arrive in Text as chats, next to your website live chat. Your AI Agent answers first and transfers the chat to a teammate when a person should take over. Connect every Instagram account your business runs to one license.
Key features
- DMs and story repliesBoth arrive in Text as chats, so you respond without opening Instagram.
- AI Agent with handoffYour AI Agent answers Instagram chats and transfers them to a teammate when a person is needed.
- Unlimited accountsConnect every Instagram account your business runs to one license.
Turn story replies into product conversations
A shopper replies to your story about a new drop and asks how the sizing runs. With Instagram connected, that reply and every direct message arrive in Text as chats, next to your website live chat, so you can answer without opening the Instagram app.
Let your AI Agent take the first reply
Your AI Agent handles Instagram chats the same way it handles every other channel. It answers on its own and transfers the conversation to a teammate when a person should take over, and you can assign chats yourself at any time.
Make your account easy to message
Connect as many Instagram accounts as you need on one license, with all messages in one inbox. Share a chat link or QR code on your website, in emails or in your posts.
Connect Instagram to Text
Go to Settings > Channels > Instagram and sign in with your Business or Creator account. You don't need a Facebook Page. To choose a plan, compare Text plans.
App terms
Legal Terms
By installing this app, you agree to the Marketplace Terms and App Privacy Policy.
Frequently asked questions
Which Instagram accounts can I connect?
A Professional account, either Business or Creator. If you sign in with a personal account, Instagram switches it to a Professional account during setup.
Do I need a Facebook Page?
No. You sign in with your Instagram account directly.
Can the AI Agent reply to Instagram DMs?
Yes. Your AI Agent answers Instagram chats on its own and transfers them to a teammate when a person should step in.
Are story replies included, or only DMs?
Both. Direct messages and story replies arrive in Text as chats.
