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Cookies Policy

At LiveChat, we believe in being transparent about how and when we use cookies for the purposes of giving you the best possible personalized browsing experience of our Site.

What are cookies?

Cookies are information that is sent by us and stored on your device in your browser’s file directory. This information might be about you, your preferences, or your device, and is mostly used to make our Site work as you expect it to.

Do we use cookies?

Yes. Your browsing experience with our Site should be fun and easy, and by accessing our Site (as defined below) you agree to let us do our best to make your Site experience more personal with ever-increasing levels of personalization and rich interactive functionality. When you, as a non-registered user to our Services (a “Visitor”) visits or browses any of our domains or subdomains operated by LiveChat, Inc. and its affiliates (collectively, the “Site”) you give us and our partners your consent to store and retrieve cookies on your device to enhance your Site experience, analyze its traffic and usage, and assist in our marketing efforts. Your consent applies to the following domains: www.livechat.com, www.helpdesk.com, www.knowledgebase.com, www.chatbot.com.

What cookies are used for?

Cookies are unique to your browser and can store a wide range of information (including your name, home address, email address, or telephone number, but only if you provide it). They allow us to track, save, and store information about your interactions and use of our site, and your site preferences to present you with information customized to fit your needs. We all do it with the use of different cookies, like:

Required cookies

These cookies are necessary to enable the basic features of our Site to function. They concern security, integrity, accessibility, internal Site usage and maintenance data, and make the Site work correctly. These cookies do not store any personally identifiable information.

Performance cookies

These cookies allow us to evaluate and improve the performance of our Site. They enable us to analyze Site traffic and collect and report information on its usage to know which pages are the most and least popular. All information these cookies collect is aggregated and therefore anonymous.

Advertising and Marketing cookies

These cookies are used to show you targeted ads, content, and recommendations that we and our partners believe may be relevant to you. They help us to better understand your interests, how you got to us, or know when content has been shown to you. We may also use them to help us to deliver you marketing campaigns and monitor their performance (e.g., when you visited our Help Center and then made a subscription to our Services) or to allow you to share certain pages with social networks, or to post comments on our Site). These cookies store personally identifiable information.

Preferences and Functional cookies

These cookies help us to improve our features and services; create logs and records when you access our Site from different devices; and enable our Site to remember your regional preferences and information that changes the way our Site looks or behaves (such as your login status, preferred language, or location). These cookies store personally identifiable information.

Third-party cookies and other technologies

Our Site may contain certain third-party cookies or other technologies, independent from us. You hereby acknowledge that we may allow some partners to use cookies to streamline your experience on our Site. We do not have access or control over these cookies.

How to control, disable, and delete cookies?

Some of the cookies used on our Site may be deleted from your device automatically after you leave our Site (session-based cookies) or may be stored on your device for a longer period until you or your browser deletes them or until they expire (stored or persistent cookies).

If you don’t want our Site to store some of our cookies on your device, you can control them through your device browser settings to manage them on a site-by-site basis, giving you more control over your privacy and preferences. This means that you may disable cookies from all sites except those that you trust. Restricting our cookies may affect the functionalities of our Site and may impact your Site experience as it will no longer be personalized to you. However, we respect your privacy, and if you wish to refuse the use and storage of certain cookies from our Site on your device, you should go to your web browser security settings to block them from our Site and external service providers or to alert you when cookies are being sent to your device. It’s easy to manage. Just click on one of the links below (or open the browser website you’re using) to go directly to your browser manual. Remember that after deleting cookies from your device, you will have to set your preferences (or log in to some sites) again.

Google Chrome

Internet Explorer

Mozilla

Opera for Desktop

Opera for Mobile

Safari for Desktop

Safari for Mobile

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