Agent Training - BeginnerHaving LiveChat is one thing. Having a great LiveChat experience all comes down to your agent team.
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Supports over 100+ languagesChat Translator can translate any chat into your native language in real time.
All key performance metrics in one placeWith all the data in one table, you can easily compare agents without having to jump between reports and set up filters over and over again.
Super VisionYou can observe up to 8 ongoing chats simultaneously and see how agents respond to your customers’ inquiries.
Quick NotesAdd quick notes to chats with customers and check if there are any notes left by your teammates!
Rich MessagesMake your messaging more engaging and appealing to your customers.
Route LiveChat groups to Slack channelsSeamless communication. Whatever happens in LiveChat is instantly reflected on Slack.
Get help from your coworkers on SlackConnect multiple Slack workspaces. Customize notifications to fit your workflow.
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Build internal knowledge base for your LiveChat agents and public help center for customers.