LiveChat and ChatBot together offer a balance of AI automation and a human touch
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AI chatbot automations to make customer service agents more effectiveChatBot integration
Automate right away with templates. ChatBot is ready to work out of the box. AI algorithms help you improve responses over time and adapt chabots to your needs.
Greet customers and automatically filter out spam, so your live agents don’t waste their time.
Answer questions around the clock and on days off. Let your chatbots do the work when you’re offline.
Quickly answer common questions to save time for both customers and agents.
Automatically collect, segment, and qualify leads, so your team can prioritize how they handle them.
Automate the scheduling of appointments and booking of reservations.
Chatbots work as live agents do in LiveChat.
They will transfer chats when appropriate, pass on help tickets, and chat seamlessly on Facebook Messenger.
Chatbots assign issues to a live agent when that human touch is needed. Set up the conversation flow in ChatBot visual builder so customers quickly talk with the right agent.
Connect with followers and potential customers on your Facebook fanpage. Quickly filter out any spam coming from the social media jungle.
When chatbots don't have the answer and agents are unavailable, customers can create help tickets that live agents will see when they come back online.
Once a customer has the information they came for, ChatBot ends the conversation in a natural way and sends a tagged and categorized record to the archives.
Keep track of purchases and sign-ups to measure how well your chatbots are performing.
Automatically send chat transcripts to your team by email. Follow chatbot conversations right from your inbox.
Create engaging conversational experiences using rich, interactive messages. Encourage customers to chat and interact. See more possibilities at ChatBot.com.
Compose dynamic cards and carousels using text, images, buttons, and actions.
Use buttons to let customers open URLs, navigate the conversation, dial numbers, and more.
Add quick reply options to suggest common issues and conversation actions.
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