Welcome to the LiveChat Demo! I’m Kaia, the Brand Ambassador at LiveChat.
Today, I’ll show you what LiveChat can do for your business. If you’re anything like our 36,000 customers, you’re probably looking to improve your sales, get your product to the market, provide excellent customer service throughout the whole process, and also want to provide the best customer support humanly possible. With LiveChat, communicating with customers will feel like a breeze - we eliminate communication barriers.
Obviously, first things first, you’ve got to Set up your LiveChat account.
You can go to livechat.com and sign up for a free 14-day trial, and then start your journey in our LiveChat Agent app where a lot of cool things await. You can use the browser version or download the app on Mac or Windows.
So those are the basics you need to have to get up and running before anything else. Now, I’d like to move on to Engaging Customers with Chat.
(Incoming chat triggered by greeting)
That sound was an incoming chat triggered by a greeting. Greetings are great for engaging customers to start a chat with you, it’s kind of like a little wave and a smile. They are many types of greetings that you can try out like Card, Quick Replies or Plain Text. See what suits you and change up the text on the greeting as well, and you’re ready to set your conditions!
You can choose when to display the greeting, where to display it or to which customer group to display it to! There’s also the pre-chat survey that you can set up to collect your customer info before they even start a chat, and when they do, all their info is going to be displayed in the sidebar in chats for you.
Let’s go to the LiveChat Dashboard.
So this is the Home page, and it’s a general overview of everything you’ve got going on in your LiveChat Agent App. You’ll find a bird's eye view of the latest trends and activities going on in your company.
And the second icon on the sidebar is the Chats section. This is where the communication between agents and customers happens. LiveChat provides quite a few tools that help with handling chats effectively, like the sneak peek feature that shows you what the customer is typing before they even press send. And Canned Responses that let you store shortcuts with pre-written responses.
Now, let’s hit up the Traffic section. First of all, if you do feel overwhelmed, I completely understand, there’s a lot going on in the Traffic section, that’s why it’s called traffic. But don’t worry, we got filters and segments for that to clean it up for you. You can also invite customers to chat right here, and supervise chats as well.
Right, let’s hop on over to the Team section.
Here you can invite new members of your team to LiveChat. Type in their email, assign them a role, perhaps add them to a group, and click send invite!
If you haven’t created a group already, you can do that by simply jumping to the Groups tab in the Teams section.
By the way, do you want to customize your Chat Widget? I’m guessing you do. It’s really simple thanks to the Live Editor. You can change the colors and styles to match your website!
Now, let’s dive in to the Archives section, where you’ll find your treasured customer info. You’ll find your chat transcripts that you can download with a click of a button, and add tags to your previous chats to not leave them dusty and unnamed. As for the Reports section, you’ve got a library of reports to choose and pick from, we’ve thought of nearly everything for you. From Chat engagement reports, to Queued abandonment reports, to Sales goals. Take your time there, you’ll find so much information and knowledge to help you improve as a business there. And yes, you can download the reports and send them to your email.
The last thing I want to mention today are our Integrations and Mobile Apps.
So, thanks to our Instagram for Business, Apple Business for Messages, WhatsApp for Business, Facebook Messenger and more integrations, you can have all your customers' messages from various communication channels in one place.
You can even call your customers with our SnapCall integration. (Kaia video virtual shopping experience).
We also have ecommerce plugins that allow you to see your customer’s cart and information right in the chat. As for CRM integrations, we’ve got many for you to choose from, like Salesforce or HubSpot that can help you create leads from chat and see all your customers’ details in the agent app.
There’s a lot to check out.
If you want to provide support on-the-go, you can download the app for your mobile device or tablet. LiveChat is available for IOS and Android. We’ve got you covered on IOS and Android.
So that’s that, I can’t wait for you to start providing excellent customer service with LiveChat, grow your sales and make the whole customer experience as smooth as humanly possible. Now you know all the basics, go and sign up for a free 14-day trial and start chatting with your customers immediately!
See you soon!