- Billed separately, in-app purchases
- 5190 teams are using it
- Help Desk
The KnowledgeBase is one easy tool for managing and sharing your team’s internal knowledge and building a public help center for your customers. With our Knowledge Base you get: 1. Widget for chat - it provides quick access to all your help articles right in the LiveChat sidebar. Your support agents have all this knowledge at their fingertips, any time they need it. The built-in search, image support, quick 'add to reply' button, and articles auto-suggestions – all speed up your chat resolution and save you time spent switching between tabs. 2. Public Help Center - it gives your customers self-service materials so they can help themselves before starting a chat or when you're not around. It opens up a new support channel for your customers. Plus, it’s visible for the search engines and can bring new traffic to your website. 3. Customization - the Help Center aligns with your brand's style. Make it truly yours by uploading your logo, editing colors, headline, and connecting your custom domain. The Knowledge Base costs $39 / month per license. See the full feature list here: https://www.knowledgebase.ai.
See the setup instructions on how to properly configure this app with your LiveChat account.
- Widget for LiveChat
- No more jumping back and forth. Connect with LiveChat to send articles directly from KnowledgeBase to chat.
- Rich media editor
- Our rich media editor is made for do-it-yourself teams. Create engaging content, add images, videos, and GIFs as easily as it should be.
- Quick Replies
- "Add to reply" buttons are one-click buttons that insert a fragment of a text or a link to the article into the chat or ticket.
- Branded Help Center
- Build a public Help Center in minutes and give your customers faster, time-saving answers with Help Center that’s always available. On any device.
- Article management
- Keep your knowledge kitchen clean with topics, keywords, and visibility settings so everyone can easily find what they need.
- When you chat with customers, our AI will recommend the best articles based on customer questions.
- Actionable insights
- Measure the popularity and effectiveness of your content to know how you can make it better, and what you should write next. Google Analytics included.
- Improve your team’s productivity
- Give your agents a tool that fits into their workflow for efficient and smooth customer service.
- Let your customers help themselves 24/7
- By publishing help docs in one central location, you let your customers find answers themselves without the need to start a chat.
- Save time with suggested replies
- Our AI will help answer your customers’ questions by suggesting relevant articles for your team to share in chats.