Human agents in the Inbox
Your team answers from the Inbox, with canned responses for common questions and the visitor’s cart in view.
Turn visitors into buyers
with live chat for sales
See who is on your site and what is in their cart.
Let the AI Agent answer buying questions and recommend products,
step in when a deal needs your sales team, and track the revenue from every chat.
Start free trial
No credit card requiredFree 14-day trial
Text is intuitive live chat software from the team behind LiveChat.com, HelpDesk.com, and ChatBot.com, products used by 30,000+ customers worldwide.
What is live chat for sales?
It’s a chat on your website where your team and the AI Agent sell to the people browsing it. A visitor asks about a size, a price, or a delivery date and gets an answer while the product is still on screen. The chat ends in an order, a lead, or a booked call.
The AI Agent in the chat widget
The AI Agent answers repetitive questions, recommends products, and qualifies leads in the chat widget. Included in every plan.
Selling after hours
The AI Agent keeps selling when your team is offline, and offline forms collect contact details for the morning.
See every visitor’s cart and start the chat yourself
Real-time customers lists the website visitors on your site right now, the pages they viewed, and what is in their cart. Pick the one stuck on your checkout page and start the live chat yourself.
Message visitors on your pricing and checkout pages
Campaigns send personalized messages to potential customers based on visitor behavior: the page they are on, time on page, returning visits, or cart value. A visitor on a pricing page and a returning shopper with a full cart get different personalized messages.
Campaigns
Use automatic greetings on high-intent pages with discounts, questions, or buttons. Run them anytime or when your team is online, and let prospects book a demo directly in chat.
Conversion Radar
Flags sales opportunities in real time, from product comparisons to abandoned carts. Reach hesitant customers while they’re still on the page, with campaigns converting 3–7× better than generic ones.
“Now we know the exact numbers, which helps us evaluate how well chat performs.”
Customer Service Manager, Nuvoo
- 432% growth in AI Agent sales
- 70% of chat sales made with the AI Agent
- 98% AI Agent resolution rate
An AI Agent that sells with product recommendations from your catalog
Connect your store and the AI Agent answers pre-purchase questions from your website, product files, and knowledge base articles, then replies with personalized recommendations as product cards shoppers can add to cart from. Answering a sizing, shipping, or payment question in the moment boosts online sales, because the buyer never leaves the purchasing process to look it up.
-
Product cards
Image, price, and variants, up to three side by side, pulled from your catalog.
-
Add to cart in the chat
Shoppers pick a size or color and add to cart without leaving the conversation.
-
Discounts that close
Predefined discount codes and Custom Skills templates for checkout coupons, bundle discounts, and upsells lift average order value and help reduce cart abandonment.
The AI Agent transfers the chat
to your sales team.
A custom order or a nervous first-time buyer goes to a person. Your rep reads the whole conversation before replying, and the shopper stays in the same chat window.
Among Shopify stores using Text’s AI Agent, visitors who chatted converted to orders at a rate up to 266% higher than visitors who only browsed.
Watch a sale happen
in the chat
Three moments in the sales funnel: a returning shopper, an order placed in the chat, and a custom request handed to your team. Scroll through them.
A shopper comes back to a saved cart
Kate left three items in her cart last week. When she returns, a Campaign greets her by name, shows today’s discount, and opens the chat. The AI Agent already sees her cart, the pages she viewed, and her last order.
A sizing question turns into an order
She asks whether the Strada shoe comes in a size 8. The AI Agent checks your catalog, confirms it is in stock, and shows the product card with 8 selected. She picks a color and taps Add to cart without leaving the chat. The order lands in your Sales report against this conversation.
A custom request reaches the right person
Adam asks whether you can engrave a racket handle. The AI Agent gives him the lead time, takes his name and email, and transfers the chat to your customization specialist with the transcript attached. A Playbook action creates the contact in your CRM with the chat summary.
“I've worked with the big vendors. Never had this level of support. The future here is supervised AI agents, smart ones, humane, can do small talk.”
Workforce Systems Expert at Milano Cortina 2026 Winter Olympics
- 130K applicants supported
- 1M+ messages handled
- 99% resolved without an agent
Qualify leads and route them to the right sales team
For quotes, demos, and B2B deals, lead qualification runs in the live chat and the lead lands with the right rep, details attached. Chat sits at the top of the sales funnel and hands the rep a qualified name, not an anonymous visit.
-
Collect customer details skill
The AI Agent asks for a name, email, company, and customer needs, shows your privacy note, then saves the answers to the customer profile.
-
Pre-chat forms
Ask the same questions before a human joins, so the rep starts the conversation with all the context they need.
-
Leads view
Every contact with an email or phone number appears in the Leads view, while the Wins counter tracks qualified leads.
Chat routing by page,
country, and team
Routing rules route incoming chats to a team by page, domain, or country, and the AI Agent transfers with the customer record attached.
Sales reps get sales chats
Chats from specific pages such as pricing route to your sales agents, order questions to the support team. The AI Agent transfers to a named team or the first available teammate.
Customer data on screen
Spend, orders, pages viewed, and previous interactions sit next to the conversation. Mark your most valuable customers as VIP and their chats jump to the top of the list, with a badge that follows them into every chat and ticket.
CRM integration and connection to the rest of your sales stack
Connect your live chat software to your CRM, Slack, and more with Playbook integrations, set up without coding. These integrations cover ecommerce platforms, CRMs, email tools, and messaging channels. Qualified leads reach your CRM as new or updated contacts, with the chat summary attached. Website chat, email, Facebook Messenger, WhatsApp, and SMS land in one Inbox, with one customer record.
Shopify
Add Text by LiveChat to your Shopify store and answer customer questions with live chat.
Add to ShopifyConnect WhatsApp to Text by LiveChat and reply to customer messages from one inbox.
Connect WhatsAppMessenger
Connect Facebook Messenger to Text by LiveChat and manage customer messages.
Connect MessengerMCP
Connect AI assistants to Text using MCP to retrieve data and generate reports.
Connect Text MCPWordPress
Install the Text by LiveChat WordPress plugin and start helping customers through live chat.
Install WordPress pluginGoogle Tag Manager
Add Text by LiveChat to your website through your existing Google Tag Manager setup.
Install with GTM
“Linking Text to our Shopify store has delivered immediate results.”
Customer Service Manager, Kent International Inc.
Live chat sales reports: the revenue your chats bring in
Revenue attribution has clear limits: an order counts for a chat when it happens during the conversation or within 30 days after it. Order data syncs once a day. Reports cover live chat conversations, the leads they produce, and response times, so you can measure chat interactions against revenue.
Sales and conversion reports
All Sales covers human and AI chats, AI Agent Sales filters to the AI Agent. The Sales conversion report compares conversion rates for AI chats, human chats, and visits with no chat. The Leads Conversion Report does the same for leads. The AI Agent performance report adds AI Agent chats, resolution rate, and customer satisfaction.
Wins counter and response times
Sales closed, leads qualified, and customers served stay visible at the top of the app. Sales closed needs Shopify, BigCommerce, or Sales tracker events. Chats reports track chat volume and response times per agent, and those insights sit next to your sales reports.
Sell with the cart
and order history in view
Shopify cart next to the chat
Connect from the Shopify App Store. The live cart with items, variants, and value sits beside the conversation, and product cards, add to cart, and the AI Agent Sales report switch on.
Recent orders at a glance
The customer’s last orders with dates and values stay in the sidebar, so a reorder or an upsell for existing customers starts from what they already bought.
WooCommerce cart in the chat
The Text WordPress plugin brings WooCommerce cart contents and product details into the chat, so the agent sees the basket before answering. A campaign aimed at returning visitors picks up abandoned carts before the shopper leaves again.
Custom, headless, and B2B stores
The Chat Widget JavaScript API sends cart and order events in real time, with no plugin, API key, or backend work, so every step of the sales process starts with context.
“We added over $1.5M in revenue in the first eight months. All from sales that started in the chat.”
CRM and Digital Manager, Experiences by Wembley Stadium
- 2335% return on investment
- $1.5M added revenue in 8 months
- 8K inquiries resolved daily
Live chat for sales, questions answered
What the AI Agent can sell on its own, how leads reach the right rep, which stores and CRMs connect, and what the trial includes.
How does live chat increase sales conversions?
Live chat gives shoppers an answer while they are deciding what to buy. Your team and the AI Agent can answer questions, recommend products, and use cart and browsing context to remove friction before a visitor leaves.
Can the AI Agent sell on its own?
Yes. The AI Agent can answer pre-purchase questions from your connected sources, recommend products from your catalog, and help shoppers add products to their cart. It transfers conversations to your sales team when a person is needed.
How does live chat qualify leads and route them to the right sales rep?
Use qualification questions to collect a visitor's contact details, needs, budget, and timeline. Routing rules then send the conversation and its customer record to the team or sales rep that can help.
Does it work with Shopify, WooCommerce, custom stores, and my CRM?
Text connects with Shopify, WooCommerce, custom stores, CRMs, and other tools through integrations and Playbook actions. Your team can see relevant customer and order context in the Inbox and send qualified leads to the systems you already use.
What happens to sales inquiries outside business hours?
The AI Agent keeps answering questions when your team is offline. Offline forms and asynchronous messages collect contact details and context so your team can follow up when they are back.
Is there a free trial, and how much does live chat for sales cost?
Start with a free 14-day trial and no credit card. Plans include the chat widget, AI Agent, Inbox, and sales reports, with additional routing and automation capabilities available as your team grows. See plans and pricing.
Are the features on this page included in my LiveChat plan?
No, your LiveChat plan stays the same. The features and capabilities on this page are part of Text and are available under Text pricing plans. They are not included in LiveChat plans, including legacy LiveChat subscriptions. Availability, limits, and pricing depend on your Text plan. If you’re on a LiveChat plan and want these features, you can move to Text.