Live chat for small business
that helps you sell

The right live chat software is the one your team opens every day. A tool nobody checks won’t improve customer support. Compare live chat tools and live chat software providers on the details: price per user and the gap between monthly and annual billing, a free plan or a free trial, chat limits on lower tiers, whether AI features are included or billed per use, and multi language support if you sell abroad. Look for a user interface a new teammate can learn in a day, check the integration capabilities with your store and CRM, and ask whether cheaper plans come with round-the-clock help or limited customer support.

For small businesses with one website and light traffic, a simple chat solution is often enough, and free live chat platforms with unlimited agents and basic features will do. Once chats start deciding sales, you need more: an AI Agent, reports beyond a basic chat overview, and advanced analytics on what chats earn. One customer messaging platform turns chat and email into a unified customer service experience. Read reviews on software review sites, try the live chat apps for phones, and see our live chat comparison for the best live chat apps, vendor by vendor.

Text has no free version. Every account starts with a 14-day free trial of the plan you pick, with no credit card. After that, Essential costs $19 per user a month billed annually. A basic chat tool or other free software can cover a hobby site.

Text is the new platform from the team behind LiveChat, built for businesses that want live chat and AI to sell as well as support. New sign-ups on livechat.com start on Text. Existing customers keep their LiveChat accounts and plans as they are.

Yes. With Text for mobile, you get a notification for every new chat, reply to chats and tickets, and see who is on your site. Customer support teams at small businesses are often one or two people, so agent availability can’t depend on a desk. Chats are real time messaging, and the app lets you provide customer support away from your desk.

Yes. With the ticket form on, messages sent after hours arrive as tickets, and ticket management happens in the same inbox as your chats. You assign each ticket to a teammate and follow up by email.

Check the reports. They count your chat sessions, show which chat interactions a campaign started, and track customer satisfaction and customer feedback from chat ratings. On Growth, you also see how each teammate performs. A campaign on a page where shoppers hesitate, like checkout or shipping, can enhance customer engagement, and the reports show whether it did.

No. The AI Agent is included on every plan and handles lead generation inside the chat. Its Collect customer details skill asks for a name and email during the conversation and saves them to the customer profile. Outside business hours it keeps collecting details, and campaigns greet visitors on your pricing or contact page. Read more about lead generation with live chat.

Text live chat software is billed per user, so your total grows with the number of teammates who answer chats. Prices in USD:

Extras: when the monthly AI resolutions run out, the AI Agent stops until you add a package of 50 more. A package costs $49.50 on Essential or $49.50 on Growth. SMS sent through your Twilio account is billed by Twilio.

No, your LiveChat plan stays the same. The features and capabilities on this page are part of Text and are available under Text pricing plans. They are not included in LiveChat plans, including legacy LiveChat subscriptions. Availability, limits, and pricing depend on your Text plan. If you’re on a LiveChat plan and want these features, you can move to Text.