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Live chat widget for Bigcommerce store
LiveChat x BigCommerce logos

The live chat that sells, for your BigCommerce store

No credit card needed Free 14-day trial

Get a glimpse into how LiveChat for BigCommerce transforms your online store

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Start chats with store visitors

Automatically engage shoppers browsing your store with pre-set chat invitations, or start chats with a click of a button when you see fit.

Traffic section live chat app

Cart preview

Use customer details to your advantage

See what's in a customer's cart with a real-time cart preview and use that knowledge to suggest complementary products, making your chats more profitable.

Customer details and cart preview in live chat
Product cards in live chat

Product recommendations

Show, don't tell

People buy with their eyes. Send them product recommendations with images and buttons in a chat so they can easily add items to their cart.

See what other BigCommerce users say about LiveChat


Delight customers after the sale with lightning‑fast support

Answer all questions about customer orders with just the order number. Help with returns, give shipping details, and leave customers delighted with speedy service.

Customer service with live chat for BigCommerce store

Orders preview

Get key order info in a flash

Check past order history and review order notes from customers to quickly get to the root of the problem. Edit orders when necessary and send tracking information with a click of a button.

Order info in LiveChat app for BigCommerce

Get the most popular
messaging apps under one roof

Grow your sales and customer satisfaction far beyond your website by integrating LiveChat with Messenger, WhatsApp for Business, and other communication channels, and manage all your customer communication with LiveChat for BigCommerce.

Discover all integrations

You're only few steps away from installing LiveChat on your BigCommerce store

You're only few steps away from installing LiveChat on your BigCommerce store

  • 0:00 Introduction
  • 0:21 Benefits of BigCommerce and LiveChat integration
  • 01:22 Add LiveChat to your BigCommerce store
  • 04:12 Page Builder Widget
  • 04:48 Customer insight
  • 05:24 Customer cart view
  • 06:40 Product cards
  • 07:12 Send Product cards
  • 08:23 Outro

Sales has never been easier. All you need is to chat with shoppers.

No credit card needed Free 14-day trial

Frequently Asked Questions

Yes, BigCommerce offers live chat support to assist users with their inquiries and provide real-time assistance. This feature allows you to connect directly with a support representative who can help you navigate through any challenges or questions you may have while using the platform.

To set up a live chat app on BigCommerce, visit the BigCommerce App Marketplace. Search for the live chat category or specific live chat apps, review the available options, and choose the one that best fits your needs. Install and configure the chosen app according to its instructions, and you'll be ready to start engaging with your customers in real time.

Some of the most popular live chat apps you can add to your BigCommerce store are LiveChat, Tidio, Gorgias, and JivoChat.

To find out more about the live chat apps offered in the BigCommerce App Marketplace, we recommend visiting the category “CRM customer service” where you can explore the live chat category and sort the apps based on various filters such as popularity, ratings, and reviews. This will allow you to see the most popular and highly-rated live chat apps based on the feedback and preferences of BigCommerce users. By checking the marketplace directly, you'll have access to the most up-to-date information on the popularity and offerings of the live chat apps available for integration with BigCommerce.

Having a chat option in your BigCommerce store can significantly contribute to increasing ecommerce sales in several ways:

- Instant support: Live chat offers immediate assistance, addressing customer questions or concerns in real time, instilling confidence, and guiding them towards making a purchase.

- Personalized recommendations: Engage with customers one-on-one, understand their needs, and provide personalized product recommendations, increasing the likelihood of making a sale.

- Abandoned cart recovery: Proactively reach out to customers who abandoned their carts, initiate a chat conversation, and offer assistance or incentives to encourage them to complete their purchase.

- Building trust and confidence: Live chat availability demonstrates accessibility and commitment to excellent customer service, building trust and confidence in your brand, leading to higher conversion rates and loyal customers.

- Real-time feedback: Gather valuable feedback directly from customers through live chat, enabling improvements in products, website, and overall customer experience.

By offering BigCommerce online chat in your store, you enhance support, personalization, trust-building, and quick issue resolution, and gather real-time feedback, all of which contribute to increased ecommerce sales, reduced cart abandonment, and higher customer satisfaction.