How does it work?
Connects Instagram DMs with LiveChat, so agents can receive and respond to messages directly from LiveChat, without using separate apps. You can add quick replies and automated responses with ChatBot support. Story Mentions and Story Replies are also forwarded to chats.
Up to 12 Instagram accounts can be connected to LiveChat. If you need more, please reach firstname.lastname@example.org.
Only Instagram Professional Accounts are supported.
To set up the integration:
- Install the app on the LiveChat Marketplace.
- Go to Settings
- Log in using your Facebook and Instagram accounts and follow the onboarding steps
- Click on
Connectto link Instagram accounts to LiveChat
To test the setup, send any message to your Instagram Account.
No need to copy-paste code or configure any advanced settings. Simply install and click the "Connect" button.
Thanks to using native LiveChat and Instagram APIs, the integration works fast and stable. It supports all types of messages, including rich messages and ChatBot quick replies.
LiveChat gives you a wide range of tools to easily manage chats between many agents.
Add Business Login for Instagram that makes it easier to onboard and configure Instagram accounts