Start without a desktop download
Create your Text account and open the web app. There’s no desktop installer to run before your team can get started.
Use Text live chat in your browser
Help a customer choose, resolve their question, and keep the conversation going. Work with your team in Text without installing a desktop app.
Sign up free
Try Text for 14 days. No credit card required.
Your team’s workspace, one tab away
Open Text alongside the tools you already use. Customer conversations, workspace settings, and reports are available in your browser.
Handle the next customer question
Read incoming chats and reply to tickets from the same workspace. Keep the customer’s conversation in view as you work through their request.
Manage how your team works
Configure your chat widget, channels, and AI Agent in the web app. Make changes where your team handles its daily conversations.
Look beyond the inbox
Open reports to review service activity and purchases attributed to conversations. Use the results to decide where your team needs attention.
“Now we know the exact numbers, which helps us evaluate how well chat performs.”
Customer Service Manager, Nuvoo
Help visitors become customers
Use the Text web app to bring service and sales together. Set up the tools your business needs, then follow what happens in each conversation.
Answer while visitors are browsing
A shopper wants to know whether a product will work for them. Reply through your website chat, explain the options, and help them take the next step.
Give AI your business knowledge
Configure an AI Agent in your browser to answer from the knowledge you provide. Let it handle routine questions while your team takes on conversations that need human judgment.
Offer help before a visitor asks
Build campaigns around what visitors do on your website. Invite someone to ask about a product or get help with a purchase while they’re still browsing.
Follow the customer across channels
Connect supported channels such as email, WhatsApp, Messenger, and SMS to Text. Work through customer messages in a shared inbox instead of opening each channel separately.
Understand the work behind the results
Check conversation activity, customer satisfaction, and sales attribution in Text reports. Review how humans and AI are doing, then decide what to improve.
Get your web chat workspace ready
Create an account, connect your website, and bring your team into Text.
1
Create a Text account
Start a trial and open your workspace in the browser. You can explore Text without a credit card or a desktop download.
2
Add chat to your website
Use your workspace to connect the chat widget to your site. Choose an available integration or follow the installation instructions for your website.
3
Invite the people who will reply
Set up your team and connected channels. Once the widget is live, your team can answer customer questions from the web inbox.
One account, more ways to work
Start with a Text account in your browser. Add a desktop or mobile app when it fits how your team handles customer messages.
Windows
Prefer a separate window on your PC? After signing up, you can use the Text Windows app for your customer conversations.
Text for WindowsMac
Use your Text account on a Mac as well as the web. The desktop app gives the inbox its own place alongside your other work.
Text for MaciPhone
Keep the web app for workspace setup and detailed reports. Add Text on iPhone to respond when you leave your computer.
Text for iOSAndroid
Continue customer replies from Android while you’re out. Your Text workspace connects your browser work with the mobile app.
Text for AndroidWhat is a web chat app for business?
A browser workspace lets your team handle live chat online while customers use the chat widget on your website.
Your workspace and their chat widget
Text’s web app is where your team reads messages, answers tickets, configures AI, and reviews reports. Website visitors see the customer-facing chat widget instead. They can ask a question without creating an agent account or installing your team’s app.
Text and your existing LiveChat account
Text is a separate product from the team behind LiveChat. Creating a Text workspace does not move your current LiveChat plan or conversation history. If your business still uses LiveChat, continue through its usual login. The guide to moving to Text explains the transition.
Web app FAQs
Can I use live chat online without downloading an app?
Yes. Text runs in a web browser, so your team can handle customer conversations without installing a desktop app. Create a Text account and use the web workspace for chats, tickets, settings, and reports. You need an internet connection to use it.
How do I add web chat to my business website?
Create your Text workspace, then follow the widget installation steps for your site. You can use a supported website integration or the provided installation code. Configure the widget and invite your team in the web app. When the widget is live, visitors can send questions and your team can reply from the inbox.
Is Text web chat a free online chat service?
Text offers a 14-day trial for businesses, without requiring a credit card. After the trial, you need a paid subscription to continue using the service. Browser access does not create a separate free plan. See subscription options for your team.
Is the browser app for customers or customer service agents?
The Text web app is for your business and the people answering its customer messages. Visitors use your website’s chat widget or a connected messaging channel. They don’t need to download Text or register for an agent account to contact you.
Can my team answer chats and tickets in the same browser workspace?
Yes. Text gives your team an inbox for customer chats and tickets. Connect the channels your business uses, assign work to teammates, and respond from the web app. Available capabilities and channels depend on your plan and configuration.
Can I set up an AI Agent in the web app?
Yes. Use the browser workspace to provide business knowledge and configure your Text AI Agent. It can answer customer questions using that knowledge, while your team follows the conversations and takes over when needed. AI Agent availability depends on your account and plan.
What do I need to open the Text web app?
You need a Text account, an internet connection, and a browser that can run the app. Keep your browser up to date and allow JavaScript for Text. If extensions block the workspace, see the browser setup guide for help.
Can I receive chat notifications in my browser?
Yes. Enable notification banners and the alerts you want in Text’s notification settings, then allow notifications for Text in your browser. Your operating system also needs to permit browser notifications. The notification guide explains the settings for chats and tickets.
Is the Text web app the same as the LiveChat web app?
No. Text has its own workspace and account. An existing LiveChat subscription is not moved by signing up for Text, and the signup buttons on this page create a Text account. If you’re considering a move, use the LiveChat-to-Text guide to understand the account transition.
Are the features on this page included in my LiveChat plan?
No, your LiveChat plan stays the same. The features and capabilities on this page are part of Text and are available under Text pricing plans. They are not included in LiveChat plans, including legacy LiveChat subscriptions. Availability, limits, and pricing depend on your Text plan. If you’re on a LiveChat plan and want these features, you can move to Text.