10 Steps to Make the Ecommerce User Experience as Satisfying as an In-Store Experience
Erik Totten
7 minutes
Jun 19, 2020
Sell
Sales is more than transactions. Each sale is an opportunity to create a lasting connection. In Sell we give you tips for online sales, lead generation, and customer retention. But we also want to show how sales is a part of outstanding customer service.
Erik Totten
7 minutes
Jun 19, 2020
How to Cultivate Loyal Customers [Video]
They’ll root for you, they’ll spread the word, and follow your brand until the end of the world. How do you develop loyal customers? watch now
5 min watch
Step Up
Keeping Your Customers: How to Reduce Churn [Video]
Churn is a scary word in SaaS. Let’s face it, you can’t stop it, but you can reduce it. Here’s how. watch now
3 min watch
Knowledge Pill
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
10 Steps to Achieve High Customer Satisfaction [Video]
A satisfied customer is a returning customer. Learn how to keep your customers happy and loyal to your brand. watch now
3 min watch
Step Up
How to Make a Landing Page That Converts [Video]
Your landing page is the first thing your customers will see from your company. Make sure that your first impression is a good one, and create a landing page that converts. watch now
4 min watch
Knowledge Pill
11 (Ethical) Ways to Collect Customer Data
Big data is BIG. According to a study by IBM, 90% of all the existing data in the entire world has been created in just the last two years. 2.5 quintillion (that’s 2.5 with 18 zeros behind it) bytes of data are generated every day. To put that into context, TechJury reported in... read more
Erik Totten
5 minutes
May 15, 2020
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Building and Leading a Sales Team. With Alex Wilson [Video]
Episode 4 of Incoming Chat. Alex Wilson, VP of sales for LiveChat, opened up about the challenges of being a good salesman, creating a strong sales team, and the cultural differences that affect international companies. watch now
25 min watch
Incoming Chat
The Best Marketing Tool You Can Use [Video]
Word of mouth is definitely the best way to spread the word about your product. Let us show you how it works and how to take advantage of WOM. watch now
4 min watch
Knowledge Pill
10 Steps You Can Take to Generate Trust in Your Website [Video]
Trust is the difference between a brand being successful or not. Learn how to get people to trust your online brand and buy from your website. watch now
4 min watch
Step Up
Video Games and Finding Your Social Media Voice With Michal Napora [Video]
Michal Napora talks to Marcos about marketing in video games and what is the process of choosing a voice to promote a brand in Social Media watch now
25 min watch
Incoming Chat
Writing Out of Office Emails That Convert [Video]
Sometimes, we all need a vacation. But if we are creative with our OOO emails, we can still close a sale from the comfort of our beach hotel. watch now
3 min watch
Knowledge Pill
Startups, Investments, and a Little Bit of Brexit With Jack Thompson [Video]
Today we talk to Jack Thompson about opening a company, getting invested in, why startups make it or not, and the wonderful world of Brexit. watch now
24 min watch
Incoming Chat
How to Make a Negative Answer Sound Positive [Video]
Answering questions from your customers sometimes require a big fat NO. Marcos has some tips about how to make a negative answer sound positive. Fingers crossed. watch now
4 min watch
Knowledge Pill
This Is the Right Way to Approach Customers! [Video]
Taking the first step to approach a customer is always the hardest. Don’t sound pushy or inexperienced with these different ways to approach customers watch now
4 min watch
Knowledge Pill
The Most Useful Analytical Data in Google Analytics
While getting traffic to your website is the first goal of any digital or ecommerce business, it is only the first step. It’s not enough to just have website visitors. Website visitors need to be converted from potential customers to paid customers. Their experience on your... read more
Erik Totten
4 minutes
Apr 2, 2020