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Sell
Sales is more than transactions. Each sale is an opportunity to create a lasting connection. In Sell we give you tips for online sales, lead generation, and customer retention. But we also want to show how sales is a part of outstanding customer service.
Forget Everything You Know About Sales. With Nick Capozzi [Video]
Marcos talks to Nick Capozzi, one of his mentors and a sales expert about the key skills to develop in order to become a master salesperson. They also dig into how much video can help you close that next deal and how to incorporate it into your sales strategy. Tips, tricks and a... watch now
38 min watch
Incoming Chat
What’s the Voice of the Customer and Why Will It Kill Your Sales if You Don’t Have It?
Do you remember the last time you bought something online? Can you remember what convinced you to choose a particular product or service over other options? We’re swamped with ads all over the web. Whether it’s social media, mobile apps, or a simple Google search results page,... read more
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
Starting Your Video Marketing Strategy From Scratch [Video]
Video is the most dynamic way to engage with your customers but people and companies usually have issues with their video production and don’t know how to create eye-catching videos Where to start? How to do marketing with video? Is video the right thing for my brand? Video SEO,... watch now
17 min watch
Guides to Success
Ecommerce Pricing Strategies. With Burc Tanir [Video]
Incoming Chat is back! Welcome to season #3 With massive online competition, finding the right price for your products can make a big difference for customers choosing your store or the next one. It goes beyond cheap vs. expensive. Companies have to catch up and monitor what the... watch now
36 min watch
Incoming Chat
Effective Business Strategies for Selling on a Marketplace
Marketplaces are a powerful tool in the ecommerce world. Whether you need a place to test the popularity of your product or you're looking to tap into a new audience with an established brand, a marketplace can do the trick. Here are a few things to consider when using a... read more
12 minutes
Feb 11, 2021
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How To Predict Cart Abandons and Save Them With Live Chat
Cart and checkout abandons are the biggest cause of lost revenue for any ecommerce store. Depending on your industry and the time period you review, you’ll see an average cart abandonment rate of around 75%, according to Barilliance. This can be even worse, with mobile cart... read more
12 minutes
Jan 8, 2021
5 Omnichannel Marketing Tactics To Boost Your Sales
Omnichannel marketing has been a buzzword for some time now, and for good reason. Rather than putting all your eggs in one basket and concentrating solely on, say, email campaigns, omnichannel marketing uses multiple channels to provide your customers with an immersive,... read more
8 minutes
Dec 16, 2020
Finding Your Brand Voice. With Helen Peatfield. [Video]
How customer data should shape everything from your UVP and copy, through the way your team will speak to your customers? A great chat with Helen Peatfield. Here are some of her resources: Justin Blackman: https://prettyflycopy.com/ Joel Klettke’s newsletter:... watch now
57 min watch
Incoming Chat
How to Write Better Subject Lines and Increase Your Email Open Rates
What’s the most important part of an email? At first, you might think that it’s obviously what you find inside after you open that email. The truth is, nothing is more important than your email’s subject line. It’s like the headline of an article. An article needs to have a good... read more
6 Copywriting Tips To Help You Sell More
If you had to choose the most fundamental skill of a good marketer, which one would you pick? I’d go with copywriting. If you know how to write good copy, copy that will spark your customers to take the desired action, you’re on your way to success. Whether it’s buying your... read more
How Ecommerce Chatbots Can Become a Game Changer This Holiday Season
The holiday season is going to be different this year. Big players, like Walmart and Target, decided to close on Thanksgiving so they don’t give customers a reason to gather in crowds. Also, many customers are now buying different goods than they normally do, and they’re making... read more
How To Handle Increased Customer Service Demand In Your Ecommerce Store This Holiday Season
You’re an ecommerce store owner waking up on the morning of Black Friday. You’ve been preparing your promotional campaign for a few weeks or even months ahead of time. Now, it’s time to get busy. You might want to consider hiring a few part-time employees who’ll help you handle... read more
Content Strategy and More. With Erik Totten [Video]
Marcos and Erik discuss the evolution of content and its relevance to marketing and business today. AI, best practices, and the journey of a content writer and editor. watch now
27 min watch
Incoming Chat
Marketing for Hardware and 3D Printers. With Bartek Lanc [Video]
Marketing an expensive piece of equipment is not easy, especially when the market is saturated. Bartek Lanc, Zmorph’s CMO tells us how they figure out ways to stand out from the crowd. watch now
32 min watch
Incoming Chat