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Sell
Sales is more than transactions. Each sale is an opportunity to create a lasting connection. In Sell we give you tips for online sales, lead generation, and customer retention. But we also want to show how sales is a part of outstanding customer service.
6 Stages of the Sales Process and Everything You Need To Know About Them
You feel like there's no reason to complain about your sales team's results, but deep down, you know they could be closing more deals. The revenue is off the charts one month, only to be off the mark the following month. This can happen because of poor communication between... read more
Customer Segmentation Strategies: A Key to Successful Marketing Campaigns
In today's crazy competitive business world, customer segmentation is essential for marketing success. By breaking customers into smaller groups based on their unique characteristics, businesses can make personalized marketing campaigns that are more likely to connect with the... read more
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
All You Need to Know Before You Start Working With a Lead Generation Company
A sales pipeline full of quality leads is every business owner's dream. Once you have that, it feels almost as good as winning a lifetime supply of your favorite chocolate bar. But those supplies never really last a lifetime, do they? And you shouldn't take your lead supply for... read more
The Live Chat for Squarespace Secret Nobody Told You About
Out of all website builders, you decided to build your website on Squarespace. You chose a template, started a trial account, got a domain name, tweaked the design, and finally launched your website. Now you can sit back and watch visitors flooding your online store, ready to... read more
Why Do You Need Live Chat for Shopify Integration
If you have a store on Shopify, chances are your business is doing great. You have a nice-looking store and you’re able to manage it from one place. Now, you’re probably wondering how to connect with customers and increase your sales. For that, I have a simple answer - live chat... read more
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Is SMS Marketing Legal and Still Alive?
Gone are the days when there were doubts if SMS marketing was even legal. Marketing boards all over the world choose to make SMS marketing legal. Why? Let's face it — for the express purpose of increasing customer loyalty. If you don't use SMS marketing legally or you don't use... read more
6 minutes
Feb 19, 2022
What Is Customer Loyalty and What Can You Do to Improve It?
I bet that when it comes to business, nothing makes you happier than having a large group of loyal customers. And it’s hardly surprising since not only are they responsible for bringing 65% of revenue, but they also tend to spend more than new clients. It also shows that all the... read more
12 minutes
Feb 3, 2022
What Is Customer Acquisition Cost and How Can You Keep It Under Control?
Growth is probably one of the most important objectives for any company, apart from survival, of course. And when we think about business development, one of the things we have to consider is the cost of acquiring new customers. (Yes, growing your business comes at a price!) It’s... read more
11 minutes
Jan 18, 2022
What Is Customer Retention? Benefits and Top Strategies To Grow Your Business
Can you believe that companies in the US lose as much as $136.8 billion per year due to avoidable consumer switching? This clearly shows the importance of retaining customers. While it might be tempting to pile your resources into acquiring new clients, if you want to hit the... read more
11 minutes
Jan 5, 2022
How To Handle Increased Customer Service Demand In Your Ecommerce Store This Holiday Season
You’re an ecommerce store owner waking up on the morning of Black Friday. You’ve been preparing your promotional campaign for a few weeks or even months ahead of time. Now, it’s time to get busy. You might want to consider hiring a few part-time employees or adding a chatbot to... read more
Multichannel Communication. With Matt Tarczynski. [Video]
Companies today need to be where their customers are and to accomplish a seamless multichannel strategy, there are a few things to consider. Doing it right will make a big difference on your journey to become a truly customer-centric company. Another great conversation with... watch now
26 min watch
Incoming Chat
Building Trust With Your Brand. With Rafal Samborski [Video]
Marcos and Rafał talk about how important is to build trust with your brand, especially in the medical field. A great startup story and good lessons on how to build a brand that creates a relationship with its customers. watch now
34 min watch
Incoming Chat
Forget Everything You Know About Sales. With Nick Capozzi [Video]
Marcos talks to Nick Capozzi, one of his mentors and a sales expert about the key skills to develop in order to become a master salesperson. They also dig into how much video can help you close that next deal and how to incorporate it into your sales strategy. Tips, tricks and a... watch now
38 min watch
Incoming Chat
What’s the Voice of the Customer and Why Will It Kill Your Sales if You Don’t Have It?
Do you remember the last time you bought something online? Can you remember what convinced you to choose a particular product or service over other options? We’re swamped with ads all over the web. Whether it’s social media, mobile apps, or a simple Google search results page,... read more