LiveChat helps you delight your customers and fuels your sales.


Sales is more than transactions. Each sale is an opportunity to create a lasting connection. In Sell we give you tips for online sales, lead generation, and customer retention. But we also want to show how sales is a part of outstanding customer service.

How to Craft Dynamic Sales Scripts That Boost Conversions

You're in the midst of a crucial sales call, and the right words at the right time can make all the difference. That's where sales scripts come in.  They're your roadmap to effective communication, ensuring you're always on message, building rapport, and precisely addressing... read more

8 minutes
Jan 26, 2024

The B2B Sales Meaning, Examples, and Strategies

In B2B sales, it all starts with lead generation – sparking conversations that truly matter. But what happens between those initial sparks and the final deal within the sales funnel? Let’s unravel the art of B2B sales. B2B sales definition B2B sales (business-to-business sales)... read more

12 minutes
Jan 23, 2024

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales

How to Create the Chat Welcome Message that Always Gets a Response

Imagine awkwardly shuffling into a party, unsure if you're in the right place, with no one to greet you. That's what your website feels like without a welcome message – disorienting and missing the warm, fuzzy feeling of being welcomed. Much like a friendly greeting at a party... read more

11 minutes
Jan 11, 2024

How to Create a Digital Customer Journey Map (+ Examples)

Understanding your customer is the key to survival in online adventures where you wrestle with clicks and scrolls. Enter the superhero cape of digital customer journey mapping, which swoops in to decipher the cryptic language of online behavior. Digital customer journey and... read more

11 minutes
Jan 9, 2024

What Are Sales Qualified Leads & How to Recognize Them?

If you’re as much of a The Office fan as I am, then you’ll likely remember a couple of episodes, where the sales staff anxiously awaited the arrival of so-called “sales-qualified leads” (or, more accurately, competed against one another for them). And there was a good reason for... read more

Ania Rubkiewicz and Kasia Kowalska
9 minutes
Dec 19, 2023

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Creative Examples to Say Thank You for Your Order

In sales, it's easy to get caught up in the numbers and transactions, but let's not overlook the heartbeat of every successful venture – loyal customers. The "Thank you for your order" message is a simple yet powerful way to bridge the gap between a mere transaction and a... read more

11 minutes
Dec 7, 2023

How to Engage Website Visitors for Higher Conversions

Close your eyes and think of your website as a physical store. You'd want visitors to walk in and explore, ask questions, and eventually make a purchase. Similarly, the engagement of your website visitors is the key to building lasting connections, driving conversions, and... read more

11 minutes
Nov 24, 2023

Try These Proven Strategies to Increase Ecommerce Sales

To increase ecommerce sales, you need a strategic approach combining technology, marketing expertise, and a deep understanding of customer behavior. Can it be done in one day? Well, as they say, you can't build Rome in a day, but you can sell a few Colosseum tickets with a killer... read more

13 minutes
Nov 15, 2023

All You Need to Know About Getting Marketing Qualified Leads Right

As a marketer, I know that sometimes it’s hard to decide when a marketing qualified lead should be passed on to sales. Unsurprisingly, it comes down to answering the question: “What is a marketing qualified lead?" and how you can distinguish them from individuals already further... read more

Kasia Kowalska and Ania Rubkiewicz
10 minutes
Nov 10, 2023

Sales Metrics and KPIs You Should Track

Curious about what makes some sales teams thrive while others struggle? Sales metrics might be the answer. Without a plan for which sales metrics to track, you could be shooting in the dark. You need a plan, a strategy, and a follow-through. See what key sales metrics to track,... read more

15 minutes
Nov 3, 2023

How to Build a Successful Sales Team

Remember that rush of excitement and hint of trepidation as you embark on a new venture? Well, get ready because we're diving into one of the most thrilling and challenging aspects of business: building a successful sales team from scratch.  You’ll learn to blend skills,... read more

10 minutes
Oct 20, 2023

Key Strategies for Mastering SaaS Sales

The way software is delivered and consumed has changed drastically. In the old days, you'd sell a software package, and that was it. But in Software as a Service (SaaS), it's all about subscription-based models, where customers pay as they go. This means your role as a SaaS... read more

8 minutes
Oct 20, 2023