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Customer service

10 Types of Customers and How to Handle Them – Best Practices

When working in customer service, you will be dealing with many different situations and with a variety of prospects and types of customers who want to resolve their problems. You have to help them. Because if you leave them without a solution long enough, they could take their... read more

13 minutes
Nov 15, 2022

Improving Customer Response Time with Knowledge Base Software

Time is of the essence in customer service. Whether it comes to page loading speed, product and service delivery, or the responsiveness of a support team, time can make or break the experience of your customer. Experience has become a product, and one of its most important... read more

Tomasz Ziętek
8 minutes
Sep 19, 2022

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What is Asynchronous Messaging & How to Use It in Customer Service

When it comes to customer service, what’s more frustrating than having to start a chat all over again because you accidentally closed a tab? I mean, besides waiting 15 minutes in a queue to talk to a CS agent?  If there’s anything that could bring comfort in such situations,... read more

7 minutes
Sep 19, 2022

How to Use Chatbots in Customer Service to Automate Support

The beginning of October marks a special time in the calendar for every customer service agent — Customer Service Week. Since 1992, when the U.S. Congress proclaimed it as a national event, it’s been celebrated worldwide to show appreciation for people who serve customers. ... read more

9 minutes
Sep 14, 2022

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The 6 Best Knowledge Base Software Platforms for 2022

Knowledge is power. But it is only as powerful as it is shared or withheld. This is why it is important for companies to have knowledge management solutions in place so that everyone can get the information they need regardless of when they joined the company or became a... read more

7 minutes
Aug 2, 2022

SMS Communication in Customer Service

SMS (Short Messaging Service) is the most frequently used messaging system in America. According to a study by Simple Texting, nearly 26 billion SMS messages are sent every day in the USA. It’s a testament to their convenience since nearly everyone uses SMS at some point during... read more

Wojciech Guminski
3 minutes
Jul 4, 2022

Customer Success Management — All You Need To Know To Get It Right

According to research by Salesforce, 67% of customers admit that their expectations of receiving a good customer experience have increased drastically. This clearly shows the growing importance of effective customer success management. Not only does it help to retain high... read more

Kasia Kowalska and Ania Rubkiewicz
16 minutes
Mar 29, 2022

What Is Customer Loyalty and What Can You Do to Improve It?

I bet that when it comes to business, nothing makes you happier than having a large group of loyal customers. And it’s hardly surprising since not only are they responsible for bringing 65% of revenue, but they also tend to spend more than new clients. It also shows that all the... read more

Ania Rubkiewicz and Kasia Kowalska
11 minutes
Feb 3, 2022

What Is Customer Retention? Benefits and Top Strategies To Grow Your Business

Can you believe that companies in the US lose as much as $136.8 billion per year due to avoidable consumer switching? This clearly shows the importance of retaining customers. While it might be tempting to pile your resources into acquiring new clients, if you want to hit the... read more

Kasia Kowalska and Ania Rubkiewicz
11 minutes
Jan 5, 2022