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Customer service
5 Types of Customers and How to Approach Them (Pt1)
There’s no single right way to approach a customer. All kinds of customers will visit your website. Each of them is unique and requires a different approach. You can tell that a support team knows their stuff by looking at how they approach different customers. If they work from... read more
5 Tips for Handling Live Chat Support During the Holiday Season
The 2020 holiday shopping season had very little in common with previous holiday shopping seasons. COVID-19 has turned our lives upside down, and the shopping experience has been no exception. While online holiday shopping has been steadily on the rise for years, it reached new... read more
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
How To Handle Increased Customer Service Demand In Your Ecommerce Store This Holiday Season
You’re an ecommerce store owner waking up on the morning of Black Friday. You’ve been preparing your promotional campaign for a few weeks or even months ahead of time. Now, it’s time to get busy. You might want to consider hiring a few part-time employees or adding a chatbot to... read more
What’s Omnichannel Customer Service and Why Do You Need It for Stellar Customer Experience?
If your customers have a hard time contacting you, you’d better do something about it. If you don't, you'll soon be out of business. Sure, a great product or service that people need is the key to success. If you think it’ll sell itself and you can just watch your sales number... read more
9 Steps to Building Good Customer Relations
Are you aware that 88% of customers worldwide, irrespective of their age, think that customer service plays a significant role in their purchasing decisions? When we give it a bit more thought, it makes perfect sense! People get attached to brands, and since client support is the... read more
10 minutes
Jul 7, 2021
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How to Identify Customer Needs — a Step by Step Approach
What distinguishes industry-leading brands from the average ones is how well they know their customers. According to Salesforce, 73% of consumers expect businesses to understand their needs and expectations. This means one thing — if you don’t know your customer, you’re in big... read more
12 minutes
May 25, 2021
We Went the Extra Mile To Make Ecommerce Businesses Feel at Home at LiveChat
Going the extra mile for customers. A mysterious and intangible element of customer service. You’ve heard us talking about it a lot, be it our ultimate customer service guide or any article meaning toimprove your customer experience. Do we follow our own advice? What does going... read more
How to Write a Customer Service Email
The longevity of email communication is a heavily debated topic. I'm sure you've heard claims that "email is dead" and that you should drop it for new technologies and communication channels, such as social media. However, many teams still use email, and it's not that surprising,... read more
The Ultimate Guide to Customer Service in 2021
Customer service is going to be everything in 2021. Customer-centric is a trendy word, but you often only get generic and superficial knowledge about the topic. In this guide, we'll tell you the whole story of customer service for a new decade and beyond. We'll cover the subject... read more
Team Chat: Looking for the Perfect Customer Success Metric
How do you determine customer success? Do you need a group of metrics specifically chosen for your business? Or maybe there’s one perfect metric that tells us everything we need to know? The Data and Research team from LiveChat got together on Slack to look for metrics that... read more
Your Customer Service Won’t Survive This Holiday Season Without a Chatbot
The holiday season is coming, and everyone is looking for the perfect gift. For ecommerce businesses, that time of year has always meant more customers, more money, and more work for support teams. It’s going to be even more challenging this year. To minimize their exposure to... read more
How to Always be Ready for the Seasonal Ecommerce Rush
This holiday season, provide an exquisite experience that every customer dreams about. Fun fact: 41% of surveyed consumers said three or fewer brands provide a high level of customer satisfaction. Additionally, 90% of surveyed brands claimed they provide the highest level of... read more
How to Say No to Feature Requests
Imagine you’re running an Italian restaurant. You’re serving only a few refined dishes based on recipes that were in your family for ages. People are frequently coming to your place and are enjoying the food from your limited menu. However, there’s a group of customers who often... read more
How to Use Positive Communication in Customer Service
Our brains don’t like the word “no.” If you were put into an MRI scanner and had that word flashed on a screen for less than one second, you’d see a sudden release of dozens of stress-producing hormones in your brain. These hormones immediately influence the normal functioning of... read more