Customer service
Explore expert articles on customer service management, training, and tools to enhance your support team’s performance and customer satisfaction.
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11 Best Customer Service Chatbot AI Chatbots in 2026
A customer service chatbot can answer repeat questions, collect the details an agent needs, route a conversation, and provide help outside normal business hours. The useful ones do this without forcing customers through a dead end or making them repeat the problem when a human... read more
What is Customer Engagement? Definition and Strategies
Customer engagement is the ongoing relationship a brand builds with customers across touchpoints such as live chat, email, self-service, social media, and post-purchase support. But more contact is not automatically better. What matters is whether the interaction is useful,... read more
Connect with customers
LiveChat® is a complete customer service platform that delights your customers and fuels your sales
Best Live Chat Plugin for WordPress Website (2026)
The most important moment on a WordPress site often lasts less than a minute. A visitor hesitates on a pricing page. Scrolls back up. Opens a new tab. Looks for reassurance that they’re making the right decision. That moment decides whether they convert, abandon the page, or... read more
10 Effective Alternatives to “Sorry for the Inconvenience”
When getting customer service help, how often do you hear the phrase, “Sorry for the inconvenience”? Does it actually make you feel better, or does it just make you roll your eyes? Probably the latter. There’s something about that line. It’s overused and so vague it barely... read more
Why is Customer Service Important? Top Reasons for Business Success
You can have the most feature-rich product on the market. You can run clever ads, offer competitive pricing, and launch on Product Hunt with a bang. But here’s the thing: if you can’t deliver customer service that meets expectations, nothing will stick. Because customers don’t... read more
Customer Engagement Platforms That Actually Boost NDR in 2025
TL;DR Most customer engagement platforms quietly bleed retention. This guide shows how to spot the ones that fail, evaluate ROI in 90 days, and choose a platform that actually pays for itself by Q2. Real numbers. No fluff. SaaS companies spend millions acquiring users — then lose... read more
Customer Complaints Aren’t the Problem — Ignoring Them Is
TL;DR Customer complaints aren’t the problem — ignoring them is. This article shows how to turn feedback into insight, resolve issues faster, and build trust with tools like LiveChat. Stop dreading complaints. Start learning from them. A few weeks ago, I watched an agent handle... read more
6 Best Live Chat Software for Customer Support in 2025
In times when instant communication has become the norm, businesses must keep up with the evolving expectations of their customers. Live chat software is as a crucial tool for enhancing customer service, increasing sales, and improving overall user experience. As... read more
Key Live Chat Statistics to Follow in 2025
TL;DR Live chat support drives conversions, boosts satisfaction, and speeds up support. With AI, automation, and real-time engagement, it’s now a key sales and service tool. The numbers back it up. Let’s be real. In 2025, no one’s waiting for an email reply or sitting through... read more
What It Really Takes to Do Omnichannel Customer Service Right
TL;DR Omnichannel customer service means giving your customers a consistent, connected experience — no matter where they reach out. The key? One inbox, one customer profile, and tools like LiveChat® that bring everything together. This article explains how that’s possible. I... read more
How to Improve Customer Satisfaction with Live Chat Reports
Providing excellent customer service is essential for any business, and live chat has become a key channel for connecting with customers quickly and directly. However, simply having live chat functionality is not enough to ensure it’s working effectively. To truly understand how... read more
Smart Ways to Improve Your Contact Center Average Handling Time
It was 4:58 p.m. on a Friday when Mia, a customer support lead at a fast-growing tech company, noticed something odd. Despite hiring new agents to handle calls, call queues were long, customers were frustrated, and her team felt the heat. The culprit? Average handling time — or... read more
The Truth about AI in Customer Service
AI is transforming customer service, but not in a way that eliminates jobs. Instead, it’s making work easier by handling repetitive tasks such as resetting passwords or routing customer requests to the right department. The numbers back it up. AkzoNobel slashed its response time... read more
From First Sale to Forever: Mastering the Art of Customer Retention
You probably heard it before: "Happy customers are loyal customers." Sounds right, doesn’t it? But here’s the reality check — customer satisfaction doesn’t guarantee loyalty. Think about it. Have you ever had a great meal at a restaurant and still never gone back? Or found a... read more
