LiveChat helps you delight your customers and fuels your sales.

Customer service

Understanding the Client vs. Customer Dynamic

The terms client and customer often get tossed around casually. However, understanding the difference between the client and customer is vital for any successful business strategy. The distinction between the terms may seem subtle, but it carries important implications,... read more

6 minutes
Oct 4, 2023

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales

Tips for Positive Customer Service Team Attitude

Picture this: You start a chat to file a complaint and the customer service representative greets you with a nice message, ready to assist you. They listen attentively to your needs, offer helpful suggestions, and go the extra mile to ensure your satisfaction. How does that make... read more

7 minutes
May 23, 2023

Why is Customer Service Important?

Once upon a time, there was a small bakery called Sweet Delights. They made the most delicious cupcakes in town. Everyone who tried them raved about their unique toppings and perfect flavor. However, despite having a great product, Sweet Delights struggled to attract repeat... read more

10 minutes
May 11, 2023

The Definition of Good Customer Service

When reading about good customer service examples, it's easy to dismiss them as flukes. Someone raved about the amazing customer service they just received? The problem wasn’t probably that difficult to begin with. A friend recommended a service that offers a near-instantaneous... read more

18 minutes
Apr 24, 2023

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How to Identify Customer Needs – A Guide to Finding Out

Every business starts with a simple goal: to meet customer needs. Whether selling a product or offering a service, the ultimate goal is to provide something your customers want and need. But as competition grows and customer expectations change, understanding those needs becomes... read more

12 minutes
Apr 11, 2023

How to Write a Customer Service Email

Have you ever received a frustrating customer service email from a company? It's an experience that can leave a sour taste in your mouth and make you less likely to do business with them in the future. To avoid disappointing your customers in the same way, it's crucial to... read more

19 minutes
Apr 5, 2023

From Patience to Problem-Solving: 25 Customer Service Skills

In today's highly competitive business landscape, delivering exceptional customer service is more important than ever. With so many options available to consumers, businesses need to ensure they are providing a high level of service to stand out from the competition. To do this,... read more

19 minutes
Mar 6, 2023

The Ultimate Guide to Customer Service

Customer-centric is a trendy word, but you often only get generic and superficial knowledge about the topic. In this guide, we'll tell you the whole story of customer service for the new year and beyond. We'll cover the subject from our own perspective at LiveChat, and we'll... read more

Marta Kuzma and 2 others
34 minutes
Jan 27, 2023

Support Queue Management Tips

It's Christmas. Your significant other asked you to buy new Christmas tree ornaments and other decorations for the upcoming holidays. So you drive to the shop, pick up some suspiciously-similar items to the ones you bought last year, and now you're standing in line. Someone is... read more

Wojciech Guminski
13 minutes
Dec 13, 2022

How to Always be Ready for the Seasonal Ecommerce Rush

This holiday season, provide an exquisite experience that every customer dreams about.   2022 is the year US consumers are feeling bright and cheery. Nearly 40 percent of survey respondents say they intend to splurge on themselves or for others. This intention to spend extra... read more

29 minutes
Nov 22, 2022