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Customer service
The Ultimate Showdown: Customer Support vs. Customer Service
What’s the difference between customer support and customer service? While these terms may sound similar, confusing them can impact how you interact with your customers. We'll explore the key differences between customer support and customer service. We'll also discuss strategies... read more
Maximizing Customer Service Productivity: Best Practices for Success
Have you ever had a frustrating experience trying to get customer support? Maybe you were on hold for hours or passed around from agent to agent without a solution. It's no secret that providing excellent customer support is crucial for any business to thrive. But with the... read more
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
What is Customer Service Experience and Why Does It Matter?
Have you ever had a terrible customer experience that made you want to tear out your hair? You know, where you're stuck on hold for hours or bounced around from one representative to another with no resolution? It's frustrating, right? Conversely, have you ever had a customer... read more
From Patience to Problem-Solving: 25 Customer Service Skills
In today's highly competitive business landscape, delivering exceptional customer service is more important than ever. With so many options available to consumers, businesses need to ensure they are providing a high level of service to stand out from the competition. To do this,... read more
The Ultimate Guide to Customer Service
Customer-centric is a trendy word, but you often only get generic and superficial knowledge about the topic. In this guide, we'll tell you the whole story of customer service for the new year and beyond. We'll cover the subject from our own perspective at LiveChat, and we'll... read more
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Support Queue Management Tips
It's Christmas. Your significant other asked you to buy new Christmas tree ornaments and other decorations for the upcoming holidays. So you drive to the shop, pick up some suspiciously-similar items to the ones you bought last year, and now you're standing in line. Someone is... read more
13 minutes
Dec 13, 2022
How to Always be Ready for the Seasonal Ecommerce Rush
This holiday season, provide an exquisite experience that every customer dreams about. 2022 is the year US consumers are feeling bright and cheery. Nearly 40 percent of survey respondents say they intend to splurge on themselves or for others. This intention to spend extra... read more
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10 Types of Customers and How to Handle Them [Best Practices]
When working in customer service, you will be dealing with many different situations and with a variety of prospects and types of customers who want to resolve their problems. You have to help them. Because if you leave them without a solution long enough, they could take their... read more
Improving Customer Response Time with Knowledge Base Software
Time is of the essence in customer service. Whether it comes to page loading speed, product and service delivery, or the responsiveness of a support team, time can make or break the experience of your customer. Experience has become a product, and one of its most important... read more
8 minutes
Sep 19, 2022
How Are Gen Z Customer Service Expectations Different From Other Generations?
Gen Zs and baby boomers can be as much as 60 years apart. Even if the youngest group isn’t the main generation you deal with today, they’ll become a major purchasing power over the next couple of years. What’s the best way to approach them, and how are they different from... read more
What is Asynchronous Messaging & How to Use It in Customer Service
When it comes to customer service, what’s more frustrating than having to start a chat all over again because you accidentally closed a tab? I mean, besides waiting 15 minutes in a queue to talk to a CS agent? If there’s anything that could bring comfort in such situations,... read more
How to Use Chatbots in Customer Service to Automate Support
The beginning of October marks a special time in the calendar for every customer service agent — Customer Service Week. Since 1992, when the U.S. Congress proclaimed it as a national event, it’s been celebrated worldwide to show appreciation for people who serve customers. ... read more
The 6 Best Knowledge Base Software Platforms for 2022
Knowledge is power. But it is only as powerful as it is shared or withheld. This is why it is important for companies to have knowledge management solutions in place so that everyone can get the information they need regardless of when they joined the company or became a... read more
SMS Communication in Customer Service
SMS (Short Messaging Service) is the most frequently used messaging system in America. According to a study by Simple Texting, nearly 26 billion SMS messages are sent every day in the USA. It’s a testament to their convenience since nearly everyone uses SMS at some point during... read more
3 minutes
Jul 4, 2022