Customer service

How Brand Loyalty Flows Naturally as a Consequence of Customer Experience

Customer loyalty happens when a customer decides to keep purchasing a product regardless of the various situational factors and canvassing that goes around them. Psychological studies show that brand loyalty is something intrinsic to the nature of the human mind and it exists... read more

Premjith Purushotham
7 minutes
Jun 26, 2019

Why Your Customers Hate Phone Calls and What Channels to Use Instead

To make their customer service instantly accessible and improve its quality, companies hire more service agents for their call centers and create 24/7 hotlines. However, the recent survey shows that 59% of consumers refrain from calling as long as it’s possible. Let’s consider... read more

Denis Zhinko
6 minutes
Mar 1, 2019

Are You Guilty of These Customer Service Fails?

A happy customer is the beginning of a positive chain reaction leading to better sales, strong word of mouth and hopefully, recurring revenues. Indeed, cumulative data from over a decade shows that companies that are customer experience leaders outperform those that are CX... read more

8 minutes
Feb 15, 2019

Deadly Traps to Avoid in Building a Customer Service Chatbot

This is the story of our team making the chatbot trend great again. Naaah, I'm just kidding! Or do I? An interesting thing is that if you take a look at Google Trends to see when the phrase “chatbot” was trending, you will quickly notice that the interest started to grow in 2016... read more

9 minutes
Jan 18, 2019

6 Signs That Show Your Customers Are Happy with Your Service

In the competitive markets these days, if there is anything that determines your organization’s success or failure, then it is your customer service. The importance of customer satisfaction has increased enormously so much so that by the year 2020, it is expected to become the... read more

Angela White
6 minutes
Oct 16, 2018

How to Improve the Workflow of your Customer Service Department

Your business depends a lot on how you manage issues that your customers face on a daily basis. When you are maintaining a website, you are going to get a variety of queries and requests from your customers. There should be a systematic approach to handle the issues based on... read more

Sujith Reghu
7 minutes
Aug 7, 2018

How to Give Your Live Chat Support a Personal Touch

The Internet is full of advice on how to improve your live chat support by making it more personal. And while it all may be valid, there is one very important question you should ask yourself in the first place: why should you add a personal touch to your live chat experience? Is... read more

Matylda Chmielewska
5 minutes
Mar 2, 2018

5 Common Customer Service Problems and How to Resolve Them

Working in customer service is like solving jigsaw puzzles. Every case has a different shape, color, and there’s always one perfect place where you can put it. In the morning, you deal with a lady who has received her new phone, but it’s not working. After a lunch break, you try... read more

11 minutes
Feb 2, 2018

4 New Years Resolutions All Customer Service Agents Should Make

Although the New Year has already started, many of us have already broken our resolutions. How many of you have promised themselves to quit smoking, live healthier or lower your weight? And then, you woke up in the New Year’s morning, starving. Pizza and beer turned out to be the... read more

5 minutes
Jan 3, 2018

Business 101: The Benefits of Customer Centricity

Many business owners like to stress how important their customers are. They talk a lot about customer happiness and claim that their mission is to make people’s lives better. Having that in mind, let’s recall all the times we, customers, have spent in queues. How many times we... read more

5 minutes
Nov 24, 2017

Improving Customer Service Standards Online

Customer service is the key factor in customer satisfaction. Over the years, businesses have migrated to the digital world. It has become important for all organizations to maintain a strong online presence. The instantaneous ‘click & buy’ has been instilled into our online... read more

Sajay Singh
7 minutes
Nov 14, 2017

What is Customer Service Experience

Customer service experience is the experience that a customer has with a brand. It includes many different areas, such as web design, ease of ordering, and speed of delivery. Customer service experience focuses on one specific area: service. It is about a customer’s opinion of... read more

Hyun Lee
6 minutes
Oct 6, 2017