Good customer service leads to good business results. There’s no denying that. And to deliver good customer service, you need a team of dedicated agents with a very specific skill set. There are a lot of customer service skills agents should master when working with customers... read more
I started my marketing adventure in 2015, and I’ve been working for SaaS companies ever since. Once a community manager, I figured out along the way that writing is my jam, and I call myself a content marketing specialist now. Outside of Success, I’m also the guy behind the LiveChat newsletter.
I spend most of my free time bringing up our little son with my wife, and that’s such a fun ride! In the meantime, I watch lots of football and love playing it myself. Photography is my thing as well, so I carry my camera in my backpack most of the time.