Good customer service leads to good business results. There’s no denying that. And to deliver good customer service, you need a team of dedicated agents with a very specific skill set. There are a lot of customer service skills agents should master when working with customers... read more
8 min read | Nov 23 |
Imagine you’re walking back home from work and you meet two strangers at different times, each of them asking for help. The first guy goes, “Hey, you! Come here and help... read more
10 min read | Nov 18 |
The 2020 holiday shopping season had very little in common with previous holiday shopping seasons. COVID-19 has turned our lives upside down, and the shopping experience... read more
7 min read | Nov 16 |
You’re an ecommerce store owner waking up on the morning of Black Friday. You’ve been preparing your promotional campaign for a few weeks or even months ahead of time.... read more
6 min read
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Nov 10
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Kuba Rogalski and
When was the last time you felt appreciated as a customer or showed customer appreciation? How do you even do that? Do you just say, “Thanks for shopping with us!” Or is... read more
7 min read | Oct 13 |
For some, the COVID-19 pandemic and its consequences haven’t turned out all that bad. How so? Take a look at shopping. Sure, the way we buy stuff has been transforming... read more
9 min read | Jul 26 |
If your customers have a hard time contacting you, you’d better do something about it. If you don't, you'll soon be out of business. Sure, a great product or service that... read more
