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In 2024, companies must look for ways to improve the customer experience.
Having an official website is the bare minimum in the digital age. Whether selling products or promoting a service, you have to offer customers a convenient ecommerce platform to connect with your business. This pressing need has driven many entrepreneurs and small- and medium-sized businesses (SMBs) to build websites using software as a service (SaaS) solutions like Squarespace.
If you think that simply building and hosting a website through Squarespace is enough to rake in those ecommerce dollars, think again. Without a way to engage with your visitors and potential customers, your Squarespace site is the equivalent of a hotdog stand without a vendor.
Live chat services that keep customers engaged, prevent them from clicking away from your website, and increase your conversion rates will help you get the most out of your company’s Squarespace website.
Consider this article your beginner’s guide to live chat for Squarespace. It will cover how live chat adds value to your website and list some of the most popular SaaS plugins and integrations on the market today.
Let’s dive in.
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales.
Trusted by 36,000+ companies
Why live chat for Squarespace is a must-have
Live chat is a growing market projected to reach a value of $1.7 billion by 2030. This is a huge leap forward from its valuation of $755.23 million in 2020, at a compound annual growth rate (CAGR) of 8.8% from 2021 to 2030.
Clearly, live chat is a promising enterprise technology. Organizations that used to view live chat as a luxury now consider it a necessity.
What makes live chat such a valuable business tool? It simplifies the buyer’s and seller’s tasks at the same time.
Let’s take a closer look at how that happens.
Customers prefer live chat
Historically, customers have had fairly high satisfaction rates with live chat services, which have hovered in the vicinity of 80% to 85% satisfied customers from 2015 to 2022.
Live chats also surpass phone- and email-based customer touchpoints in terms of popularity. This is because live chats deliver significantly faster responses to problems and answers to customers’ queries.
Live chat helps sellers provide better service
Adding live chat features to your website boosts customer service and employee experiences by improving your website’s operational efficiency. Unlike email and social media, where the average response time is several hours, live chats can respond to customers in as little as two minutes. In many cases, customer issues are resolved over the course of just one live chat interaction.
From customer service to sales, live chat can give your business an operational advantage in key areas.
Five ways Squarespace live chat benefits businesses
Companies no longer have to devote their customer service teams’ time to live chats. Modern SaaS solutions offer automated live chat services that can easily handle more simultaneous customer interactions than any single employee.
Here are the benefits of switching to live chat SaaS:
Respond to customers in real time
Unlike humans, live chat software can be online and available 24/7. This lets the brand respond whenever customers have issues or queries, even outside business hours.
Elevate customer experience
Live chat is becoming more commonplace. Many customers now expect a business website to have a live chat feature when they browse or shop.
In 2022, an Insider Intelligence report found that customers were 63% more likely to purchase when a website had a live chat widget.
Drive higher conversions
This always-on service can also welcome every website visitor with canned responses when the site first loads. Greeting visitors with a live chat message is a low-effort, high-reward way to convert interested leads into customers in real time.
Gather useful data
Modern live chat software does more than simply communicate with customers. It is also an important source of customer data, allowing brands to personalize customer experience based on past behavior, purchases, and other previous touch points.
Offer a secure communication channel
Customers are only willing to offer their data or interact with services with robust and visible security measures. Live chat solutions have proven to be secure channels with SSL certificates and support teams on call to address security complications your business may face.
Boost customer engagement and sales with live chat software
The live chat market is constantly expanding. Modern solutions harness the power of artificial intelligence (AI) and machine learning (ML) to create even better versions of existing software.
Choosing the best live chat plugin for your Squarespace website depends on factors like your budget, customer base, and type of business.
There are many options to choose from, ranging from free to premium and from basic to advanced. Here are some of the most widely used live chat software:
Tawk.To
For brands with a tight budget, Tawk.To is one of the best live chat software for Squarespace. It’s completely free, with no hidden costs, making it accessible even to SMBs with limited resources.
You will only have to pay a small monthly fee if you want to remove Tawk.To’s branding from the interface.
Zendesk
Among Zendesk’s many software solutions is its live chat app. It has a free version, available for anyone with a Zendesk account, and a premium version that can be unlocked for a fee.
Tidio
If you want a sales-focused, highly customizable live chat for your Squarespace website, Tidio is a good choice. You can choose from four payment plans, including a free version.
Free users get a seven-day trial period to enjoy features from paid plans.
Drift
Drift is a marketing-focused tool that also has live chat features. The live chat widget can be integrated into a Squarespace website by pasting a snippet in the code.
Squarespace live chat software: Side-by-side comparison
| Software | Features | Integrations | Pricing | Chatbot support |
| Tawk.To | Provides real-time chat monitoringCompatible with mobile devicesSupports multiple agents | 100, including Wix, WordPress, and Squarespace | Free | No |
| Drift | Leverages AI-enhanced proactive chatUses geo-targeting for customer conversationsSupports offline contact forms | 15, including Drip, Google Workspace, and HubSpot | Premium: $2,500 per monthAdvanced: Price on requestEnterprise: Price on request | Yes (AI-powered chatbots) |
| Tidio | Lets users build custom AI chatbotsSupports multichannel communicationEnables real-time visitor tracking and analytics | 37, including Facebook Messenger, Magento, and Shopify | FreeStarter: $29 per monthGrowth: $59 per monthTidio+: $398 per month | Yes (custom-built chatbots) |
| Zendesk | Integrates with the entire Zendesk ecosystemSupports over 40 languagesCan easily be scaled up when needed | 180, including active campaign, Salesforce, and PayPlug | Suite Basic: $19 per monthSuite Team: $55 per agent per monthSuite Growth: $89 per agent per monthSuite Professional: $115 per agent per monthSuite Enterprise: Price on request | Yes (Answer Bot) |
| LiveChat | Provides chat widget customizationIncludes goals and sales trackerSends interactive messages for customer engagement | 200, including Zencart, Google Drive, and Microsoft Teams | Starter: $20 per monthTeam: $41 per agent per monthBusiness: $59 per agent per monthEnterprise: Price on request | Yes (ChatBot) |
The best live chat software for Squarespace: LiveChat
While various live chat software cater to different needs, only one comprehensive solution works for almost every business. LiveChat is a complete customer service platform that can easily be integrated into your Squarespace website.
For businesses selling valuable products or professionals selling a service, LiveChat has many key features that make it stand out from the competition:
Pre-set messaging
LiveChat’s pre-set messages engage with every site visitor automatically. Thanks to this feature, you can also segment your site visitors into different categories and create custom chat experiences for every visitor.
Multi-channel integration
Make communicating with customers across all platforms easy. LiveChat compiles all your customer chats in one place, gathering them from your website and other channels like social media, WhatsApp, Apple Messenger, and email.
Compatible with top ecommerce platforms
LiveChat integrates with whichever major ecommerce platform your business uses to send relevant sales recommendations to customers. It works with BigCommerce, WooCommerce, Shopify, Salesforce, and other popular platforms.
AI-powered automation
Your customer service team doesn’t have to get bogged down by tedious, repetitive tasks when you use the LiveChat widget. It has many valuable features, like AI Assist (auto-replies to queries), Chat Summary (top-down view of customer interactions), and Live Assistant (provides suggested responses to every query).
Data visibility
LiveChat makes all the valuable data from every customer interaction easily accessible. With easy-to-understand reports, data-driven insights will be at your fingertips so you can make informed decisions about improving customer experience.
Leverage LiveChat for Squarespace
If you want the best way to respond to customers on your Squarespace website, choose LiveChat and watch your business prosper.
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales.
Trusted by 36,000+ companies
Live chat for Squarespace FAQs
Does Squarespace offer a chatbot?
No, there is no in-built chatbot on Squarespace. Users can build a website using simple drag-and-drop tools to add features they want, but a chatbot isn’t included in the list of default options.
Instead, Squarespace users need to find a third-party SaaS solution to add a chatbot to their website.
Does Squarespace have a LiveChat feature?
Yes, Squarespace websites allow you to install existing LiveChat integrations seamlessly. It’s a customizable chat widget that provides multichannel support, automatic ticketing, and proactive chat invitations.
What is the best live chat site?
Out of all the options on the market, LiveChat’s Squarespace integration is the best option for businesses that want to deliver exceptional customer experience. Not only is it easy to set up and use, but it can also be customized using a wide variety of templates to match your branding.
How do I contact Squarespace support?
If you are having issues adding live chat to your website, contact Squarespace directly. There are several ways to get in touch with the support team, including:
- Contact forms on the Squarespace website
- Connecting on X by tagging @SquarespaceHelp
- Starting a chat on Facebook Messenger
- Tapping on “Help” in the Squarespace mobile app
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