LiveChat helps you delight your customers and fuels your sales.

Support

Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.

How To Choose The Best Live Chat For Support Teams (With Examples)

As the live chat software market continues to grow globally, businesses are realizing the value live chat support can bring to customers and companies. But market growth means there are more and more options of communication software to choose from, making choice overload, or... read more

9 minutes
Dec 21, 2022

Support Queue Management Tips

It's Christmas. Your significant other asked you to buy new Christmas tree ornaments and other decorations for the upcoming holidays. So you drive to the shop, pick up some suspiciously-similar items to the ones you bought last year, and now you're standing in line. An old lady... read more

Wojciech Guminski
14 minutes
Dec 13, 2022

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales

10 Types of Customers and How to Handle Them – Best Practices

When working in customer service, you will be dealing with many different situations and with a variety of prospects and types of customers who want to resolve their problems. You have to help them. Because if you leave them without a solution long enough, they could take their... read more

13 minutes
Nov 15, 2022

Improving Customer Response Time with Knowledge Base Software

Time is of the essence in customer service. Whether it comes to page loading speed, product and service delivery, or the responsiveness of a support team, time can make or break the experience of your customer. Experience has become a product, and one of its most important... read more

Tomasz Ziętek
8 minutes
Sep 19, 2022

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How to Use Chatbots in Customer Service to Automate Support

The beginning of October marks a special time in the calendar for every customer service agent — Customer Service Week. Since 1992, when the U.S. Congress proclaimed it as a national event, it’s been celebrated worldwide to show appreciation for people who serve customers. ... read more

9 minutes
Sep 14, 2022

The 6 Best Knowledge Base Software Platforms for 2022

Knowledge is power. But it is only as powerful as it is shared or withheld. This is why it is important for companies to have knowledge management solutions in place so that everyone can get the information they need regardless of when they joined the company or became a... read more

7 minutes
Aug 2, 2022

SMS Communication in Customer Service

SMS (Short Messaging Service) is the most frequently used messaging system in America. According to a study by Simple Texting, nearly 26 billion SMS messages are sent every day in the USA. It’s a testament to their convenience since nearly everyone uses SMS at some point during... read more

Wojciech Guminski
3 minutes
Jul 4, 2022

How to Use LiveChat Reports to Plan Your Customer Service

Team management isn't about bossing people around — but you already know that. It's mainly about planning your team's work and unlocking its full potential. Being a support leader is a little like being a coach — a soccer coach, for instance. First, you plan your team's tactics.... read more

7 minutes
Jun 20, 2022

Customer Success Management — All You Need To Know To Get It Right

According to research by Salesforce, 67% of customers admit that their expectations of receiving a good customer experience have increased drastically. This clearly shows the growing importance of effective customer success management. Not only does it help to retain high... read more

Kasia Kowalska and Ania Rubkiewicz
16 minutes
Mar 29, 2022

Women in Tech. With Anna-Paula Cederholm [Video]

We finally welcomed a guest back to our studio, and it was a pleasure to have Anna-Paula not only as the first one, but helping us understand what are the challenges women face when entering the world of Tech. She shares her story and delivers priceless advice for those of you... watch now

29 min watch
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