LiveChat helps you delight your customers and fuels your sales.


Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.

Tips for Positive Customer Service Team Attitude

Picture this: You start a chat to file a complaint and the customer service representative greets you with a nice message, ready to assist you. They listen attentively to your needs, offer helpful suggestions, and go the extra mile to ensure your satisfaction. How does that make... read more

7 minutes
May 23, 2023

Why is Customer Service Important?

Once upon a time, there was a small bakery called Sweet Delights. They made the most delicious cupcakes in town. Everyone who tried them raved about their unique toppings and perfect flavor. However, despite having a great product, Sweet Delights struggled to attract repeat... read more

10 minutes
May 11, 2023

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales

What is a Customer Success Manager? 

Being a customer success manager (CSM) is a piece of cake. A cherry on top, after years of working in customer service. But is it, though? Well, it's not for me to judge. I'm here to bring you closer to all the job specifics and share the insights I got from LiveChat's Success... read more

9 minutes
May 5, 2023

The Definition of Good Customer Service

When reading about good customer service examples, it's easy to dismiss them as flukes. Someone raved about the amazing customer service they just received? The problem wasn’t probably that difficult to begin with. A friend recommended a service that offers a near-instantaneous... read more

18 minutes
Apr 24, 2023

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The Step-by-Step Guide to Handling Customer Complaints

Customer complaints are like alarm clocks for businesses - they're annoying and disruptive, but if you hit the snooze button, you'll be in big trouble. To maintain customer satisfaction, you need to address customer complaints promptly and effectively. So, if you hear a customer... read more

11 minutes
Apr 19, 2023

How to Identify Customer Needs – A Guide to Finding Out

Every business starts with a simple goal: to meet customer needs. Whether selling a product or offering a service, the ultimate goal is to provide something your customers want and need. But as competition grows and customer expectations change, understanding those needs becomes... read more

12 minutes
Apr 11, 2023

How to Write a Customer Service Email

Have you ever received a frustrating customer service email from a company? It's an experience that can leave a sour taste in your mouth and make you less likely to do business with them in the future. To avoid disappointing your customers in the same way, it's crucial to... read more

19 minutes
Apr 5, 2023

5 Tips for Handling Support Tickets

Good customer service means you strive to solve customers' issues on the spot. But sometimes, it's not possible. When the case is too hard to handle in real time, you may need to create a ticket. A ticket is a request for assistance from a customer, which can be related to... read more

7 minutes
Apr 3, 2023

The Ultimate Showdown: Customer Support vs. Customer Service

What’s the difference between customer support and customer service? While these terms may sound similar, confusing them can impact how you interact with your customers. We'll explore the key differences between customer support and customer service. We'll also discuss strategies... read more

10 minutes
Mar 12, 2023

What is Customer Service Experience and Why Does It Matter?

Have you ever had a terrible customer experience that made you want to tear out your hair? You know, where you're stuck on hold for hours or bounced around from one representative to another with no resolution? It's frustrating, right? Conversely, have you ever had a customer... read more

14 minutes
Mar 7, 2023

From Patience to Problem-Solving: 25 Customer Service Skills

In today's highly competitive business landscape, delivering exceptional customer service is more important than ever. With so many options available to consumers, businesses need to ensure they are providing a high level of service to stand out from the competition. To do this,... read more

19 minutes
Mar 6, 2023