Support

Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.

Building and Leading a Sales Team. With Alex Wilson [Video]

Episode 4 of Incoming Chat. Alex Wilson, VP of sales for LiveChat, opened up about the challenges of being a good salesman, creating a strong sales team, and the cultural differences that affect international companies. watch now

25 min watch
Video Incoming Chat

The Best Way to Start Using OKRs [Video]

OKRs are the best tool to push for self-management, but only when they are used right. Discover the best practices for introducing OKRs to your team. watch now

2 min watch
Video Knowledge Pill

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales

Building Relationships = Customer Success: 1-on-1 with a Customer Success Manager

Customer service is important at LiveChat in a couple of ways. First, we sell a SaaS solution to help companies provide top-notch customer service. Second, and just as important as the first reason, we pride ourselves on providing best-in-class customer service to our customers.... read more

Erik Totten
14 minutes
May 4, 2020

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How to Deal With a Difficult Team Member [Video]

There is always one, and we all had to deal with it once or twice in our lifetime. But we want to help you make sure you deal with that one difficult team member in a professional manner. watch now

2 min watch
Video Step Up

How Are Customer Service Expectations Different from Generation to Generation?

Whether you’re a business owner or a customer service agent, the way you execute your customer service strategy can be a significant brand differentiator. We’ve lived in the digital era for quite some time now, and news about your customer service being good or bad spreads... read more

Kuba Rogalski
9 minutes
Mar 26, 2020

What Does Customer Service and Marketing Have in Common

Most companies have many different departments, like sales, human resources, marketing, customer service, and so on. Not so long ago, we didn't care that much about how they communicated with each other. A steady flow of information, or ways in which the work of one department... read more

Kuba Rogalski
7 minutes
Mar 12, 2020

The Empathy Economy: Marrying AI and Customer Service

Theodore Roosevelt was ahead of his time when he said, “The most important single ingredient in the formula of success is knowing how to get along with people.” Of course, Roosevelt couldn’t have predicted the rise of artificial intelligence (AI) and the advent of the very recent... read more

Erik Totten
9 minutes
Mar 3, 2020

How to Make Data-Driven Employee Training Decisions

Employee training can bring you countless benefits, some obvious and some welcome, yet surprising, side-effects. However, not all employee training programs bring the desired results. You could be using the best knowledge management software and still not get what you expected... read more

Robin Singh
8 minutes
Dec 20, 2019

Customer Service Automation with a Human Touch

Can you feel it, coming in the air tonight? It's a big holiday season for retail. Bigger than 80's hair. We hacked the mainframe and found the secret data – this could be The Trillion Dollar Season. Join LiveChat for a week of articles and videos dedicated to Black Friday and... read more

Alicja Pawliczak
5 minutes
Nov 22, 2019

LiveChat for Managers: How Do You Perform Compared to Your Local Competition

In one of our recent posts, we’ve talked about measuring the ROI of customer service. You’ve learned how to set up goals, measure them, and check the reports in the LiveChat app. You also know that the better the customer service, the easier it is to charm customers to buy your... read more

Olga Rogacka
7 minutes
Oct 24, 2019