Support

Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.

How to Use Chatbots in Customer Service to Automate Support

The beginning of October marks a special time in the calendar for every customer service agent — Customer Service Week. Since 1992, when the U.S. Congress proclaimed it as a national event, it’s been celebrated worldwide to show appreciation for people who serve customers. ... read more

9 minutes
Sep 14, 2022

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales

The 6 Best Knowledge Base Software Platforms for 2022

Knowledge is power. But it is only as powerful as it is shared or withheld. This is why it is important for companies to have knowledge management solutions in place so that everyone can get the information they need regardless of when they joined the company or became a... read more

7 minutes
Aug 2, 2022

SMS Communication in Customer Service

SMS (Short Messaging Service) is the most frequently used messaging system in America. According to a study by Simple Texting, nearly 26 billion SMS messages are sent every day in the USA. It’s a testament to their convenience since nearly everyone uses SMS at some point during... read more

Wojciech Guminski
3 minutes
Jul 4, 2022

How to Use LiveChat Reports to Plan Your Customer Service

Team management isn't about bossing people around — but you already know that. It's mainly about planning your team's work and unlocking its full potential. Being a support leader is a little like being a coach — a soccer coach, for instance. First, you plan your team's tactics.... read more

7 minutes
Jun 20, 2022

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Customer Success Management — All You Need To Know To Get It Right

According to research by Salesforce, 67% of customers admit that their expectations of receiving a good customer experience have increased drastically. This clearly shows the growing importance of effective customer success management. Not only does it help to retain high... read more

Kasia Kowalska and Ania Rubkiewicz
15 minutes
Mar 29, 2022

5 Types of Customers and How to Approach Them (Pt1)

There’s no single right way to approach a customer. All kinds of customers will visit your website. Each of them is unique and requires a different approach. You can tell that a support team knows their stuff by looking at how they approach different customers. If they work from... read more

7 minutes
Nov 23, 2021

Women in Tech. With Anna-Paula Cederholm [Video]

We finally welcomed a guest back to our studio, and it was a pleasure to have Anna-Paula not only as the first one, but helping us understand what are the challenges women face when entering the world of Tech. She shares her story and delivers priceless advice for those of you... watch now

29 min watch
Video Incoming Chat

How to Identify Customer Needs — a Step by Step Approach

What distinguishes industry-leading brands from the average ones is how well they know their customers. According to Salesforce, 73% of consumers expect businesses to understand their needs and expectations. This means one thing — if you don’t know your customer, you’re in big... read more

Ania Rubkiewicz and Kasia Kowalska
12 minutes
May 25, 2021

How to Write a Customer Service Email

The longevity of email communication is a heavily debated topic. I'm sure you've heard claims that "email is dead" and that you should drop it for new technologies and communication channels, such as social media. However, many teams still use email, and it's not that surprising,... read more

Jacob Firuta and Weronika Masternak
19 minutes
Feb 18, 2021

How Customer Service Can Make You Succeed [Video]

Customer service is so much more than just a department for complaints and answering calls from mad customers. In our new show, Guides to Success, we will show you how to strategize your customer service in a way that can make your brand unforgettable and help you make more money... watch now

13 min watch
Video Guides to Success