How to Identify Customer Needs — a Step by Step Approach
12 minutes
May 25, 2021
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Support
Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
12 minutes
May 25, 2021
How to Write a Customer Service Email
The longevity of email communication is a heavily debated topic. I'm sure you've heard claims that "email is dead" and that you should drop it for new technologies and communication channels, such as social media. However, many teams still use email, and it's not that surprising,... read more
How Customer Service Can Make You Succeed [Video]
Customer service is so much more than just a department for complaints and answering calls from mad customers. In our new show, Guides to Success, we will show you how to strategize your customer service in a way that can make your brand unforgettable and help you make more money... watch now
13 min watch
Guides to Success
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
The Only Playbook You Need to Maintain High Customer Engagement
The whole world is talking about the impact of customer experience on brand loyalty. But did you know that 65% of U.S. customers say that having a positive experience with a company is more impactful for them than advertising? On the flip side, as many as 32% of customers would... read more
34 minutes
Dec 31, 2020
Your Customer Service Won’t Survive This Holiday Season Without a Chatbot
The holiday season is coming, and everyone is looking for the perfect gift. For ecommerce businesses, that time of year has always meant more customers, more money, and more work for support teams. It’s going to be even more challenging this year. To minimize their exposure to... read more
5 Tips for Handling Live Chat Support During the Holiday Season
There are two types of people. Those who love holiday shopping accompanied by Wham singing about “Last Christmas” and those who can’t stand that song. No matter which group you belong to, you’re probably aware that the 2020 holiday shopping season isn’t going to have a lot in... read more
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What Is “Internal Customer” and How Do You Serve Them [Video]
Do not forget that you also have a customer inside your organization. Plan and marketing for it too! watch now
2 min watch
RAW
How to Use Positive Communication in Customer Service
Our brains don’t like the word “no.” If you were put into an MRI scanner and had that word flashed on a screen for less than one second, you’d see a sudden release of dozens of stress-producing hormones in your brain. These hormones immediately influence the normal functioning of... read more
8 Innovative Ways to Improve Your Customer Experience Using Chatbots
Did you know that US businesses lose as much as $62 billion each year because of poor customer service? In fact, poor customer experience is one of the main reasons why customers leave a brand. This is true for businesses around the globe. Just imagine how much more business you... read more
How To Communicate Effectively With Customers [Video]
There is nothing more important than good communication with your customers. Let us show you how to deliver the Wow from the beginning. watch now
4 min watch
Knowledge Pill
Video as a Catalyst [Video]
How recording RAW videos is helping Marcos deal with social distancing. watch now
2 min watch
RAW
Customer Service and Building a Support Team. With Kuba Ruszkiewicz [Video]
Kuba discusses what it takes to build a rockstar customer support team and what you need to focus on to deliver excellent customer service. watch now
26 min watch
Incoming Chat
Providing Excellent Customer Service as a Mission: 1-on-1 with LiveChat’s Head of Support
If you’re going to sell software that helps provide customer service, the customer service your company provides needs to be some of the best available. LiveChat’s Head of Support, Grzegorz Woźniczko, takes pride in the level of customer service provided at LiveChat. Recently, I... read more
How to Make Remote Work Effective and Productive [Video]
Most of us are testing remote work right now, but if we want to keep working from home, we need to set some basics rules. Here they are. watch now
3 min watch
Step Up
Building and Leading a Sales Team. With Alex Wilson [Video]
Episode 4 of Incoming Chat. Alex Wilson, VP of sales for LiveChat, opened up about the challenges of being a good salesman, creating a strong sales team, and the cultural differences that affect international companies. watch now
25 min watch
Incoming Chat