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Support
Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
Customer Service Superpowers: How to Keep Customers Coming Back in the Age of Skyrocketing Marketing Costs
The challenge that business owners face today is a familiar one: marketing costs are skyrocketing, and finding new customers is an uphill journey. In such a scenario, customer retention becomes the key to survival and growth – but how do you ensure that customers keep... read more
All About Live Chat for Financial Services
Live chats have revolutionized how financial service companies communicate with customers in recent years. It made conversations faster, better, and more convenient, ultimately contributing to building strong customer relationships. Live chat is a potent tool for financial... read more
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
20 Best Live Chat Software for Business in 2024
Live chat software is a great way to provide real-time support, significantly improving the customer experience and increasing sales. Many platforms offer detailed reports and analytics to paint a clear picture of the customer journey and the efficiency of your support and sales... read more
Elevating Retail Customer Service: Practical Tips and Examples
Picture a curious customer entering a tech store, convinced their new smartphone should have a "caffeine infusion" feature to keep them awake during endless video calls. While chuckle-worthy, such moments illuminate the need for retailers to infuse creativity into... read more
22 Best Live Chat Plugins for WordPress in 2024
A WordPress live chat plugin allows you or your customer support agents to communicate live with your website visitors. You can message customers in real time for great customer satisfaction and assist them with purchases. Some plugins offer real-time visitor monitoring so you... read more
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Customer Support vs. Customer Service: Definitions, Differences, and Strategies
A customer support team is a group of professionals responsible for providing assistance and resolving customer issues. They serve as the primary point of contact for customers when they have questions, concerns, or problems with a product or service. Customer service is a... read more
8 Customer Service Resume Examples to Land Your Next Job
The first step toward securing a job often begins with a single piece of paper: your resume. It's not merely a document. Whether or not you're invited to the next stage of the recruitment process relies solely on the quality of your resume. Right now, you might be asking yourself... read more
Customer Service Cover Letter Examples You Should Use Right Now
In the sea of job applications, where resumes pile up and interviews seem as elusive as buried treasure, one tool will help you stand out: the customer service cover letter. If you're a customer service representative, you're in a field where first impressions matter more... read more
Discovering the Potential of SaaS Professional Services for Support Excellence
You have a great product or service, an eye-catching website, and a growing customer base. Everything's going well, but one thing keeps you up at night - customer support! You want to provide top-notch service to your customers, but you find it challenging to teach your entire... read more
Increase Customer Satisfaction Through the Voice of the Customer
Understanding the voice of the customer has become vital for businesses seeking to deliver exceptional customer experiences. By actively listening to and acting on customer feedback, you can improve customer satisfaction and build strong loyalty. This article explores the... read more
10 Types of Customers and How to Handle Them [Best Practices]
When working in customer service, you will be dealing with many different situations and with various types of customers who want to resolve their problems. You have to help them. They could take their business elsewhere if you leave them without a solution long enough. ... read more
What’s So Scary About AI in Customer Service?
Here's what you'll learn from this article: AI customer service examples How AI helps with delivering exceptional customer service How customer service agents can leverage AI with LiveChat AI can be a valuable tool to help customer service teams better serve customers. It can... read more
Tips for Positive Customer Service Team Attitude
Picture this: You start a chat to file a complaint and the customer service representative greets you with a nice message, ready to assist you. They listen attentively to your needs, offer helpful suggestions, and go the extra mile to ensure your satisfaction. How does that make... read more
Why is Customer Service Important?
Once upon a time, there was a small bakery called Sweet Delights. They made the most delicious cupcakes in town. Everyone who tried them raved about their unique toppings and perfect flavor. However, despite having a great product, Sweet Delights struggled to attract repeat... read more