Support

Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.

What Does Customer Service and Marketing Have in Common

What Does Customer Service and Marketing Have in Common

Most companies have many different departments, like sales, human resources, marketing, customer service, and so on. Not so long ago, we didn't care that much about how they communicated with each other. A steady flow of information, or ways in which the work of one department... read more

Kuba Rogalski
7 minutes
Mar 12, 2020
The Empathy Economy: Marrying AI and Customer Service

The Empathy Economy: Marrying AI and Customer Service

Theodore Roosevelt was ahead of his time when he said, “The most important single ingredient in the formula of success is knowing how to get along with people.” Of course, Roosevelt couldn’t have predicted the rise of artificial intelligence (AI) and the advent of the very recent... read more

Erik Totten
9 minutes
Mar 3, 2020

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales

How to Make Data-Driven Employee Training Decisions

How to Make Data-Driven Employee Training Decisions

Employee training can bring you countless benefits, some obvious and some welcome, yet surprising, side-effects. However, not all employee training programs bring the desired results. You could be using the best knowledge management software and still not get what you expected... read more

Robin Singh
8 minutes
Dec 20, 2019
Customer Service Automation with a Human Touch

Customer Service Automation with a Human Touch

Can you feel it, coming in the air tonight? It's a big holiday season for retail. Bigger than 80's hair. We hacked the mainframe and found the secret data – this could be The Trillion Dollar Season. Join LiveChat for a week of articles and videos dedicated to Black Friday and... read more

Alicja Pawliczak
5 minutes
Nov 22, 2019
LiveChat for Managers: How Do You Perform Compared to Your Local Competition

LiveChat for Managers: How Do You Perform Compared to Your Local Competition

In one of our recent posts, we’ve talked about measuring the ROI of customer service. You’ve learned how to set up goals, measure them, and check the reports in the LiveChat app. You also know that the better the customer service, the easier it is to charm customers to buy your... read more

Olga Rogacka
7 minutes
Oct 24, 2019

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How to Reply to Negative Reviews: A Short Guide for Business Owners

How to Reply to Negative Reviews: A Short Guide for Business Owners

Everyone has an opinion. Thanks to the Internet, everyone can share what they think in an open forum. Yelp, Google Reviews, Houzz, and more serve as the review platforms for customers of restaurants, auto shops, and home services. Transparency might be intimidating for small and... read more

Drew Page
9 minutes
Aug 14, 2019
LiveChat for Managers: How to Use Reports to Plan Your Customer Service

LiveChat for Managers: How to Use Reports to Plan Your Customer Service

Managing is not about bossing people around (but you already know that). It’s mainly about planning your team’s work and unlocking its full potential. Being a LiveChat Manager is a little like being a coach; a soccer coach for instance. You plan your team’s tactic - you decide... read more

Olga Rogacka
6 minutes
Jun 27, 2019