Support

Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.

5 Types of Customers and How to Approach Them (Pt1)

There’s no single right way to approach a customer. All kinds of customers will visit your website. Each of them is unique and requires a different approach. You can tell that a support team knows their stuff by looking at how they approach different customers. If they work from... read more

7 minutes
Nov 23, 2021

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales

Women in Tech. With Anna-Paula Cederholm [Video]

We finally welcomed a guest back to our studio, and it was a pleasure to have Anna-Paula not only as the first one, but helping us understand what are the challenges women face when entering the world of Tech. She shares her story and delivers priceless advice for those of you... watch now

29 min watch
Video Incoming Chat

How to Identify Customer Needs — a Step by Step Approach

What distinguishes industry-leading brands from the average ones is how well they know their customers. According to Salesforce, 73% of consumers expect businesses to understand their needs and expectations. This means one thing — if you don’t know your customer, you’re in big... read more

Ania Rubkiewicz and Kasia Kowalska
12 minutes
May 25, 2021

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How to Write a Customer Service Email

The longevity of email communication is a heavily debated topic. I'm sure you've heard claims that "email is dead" and that you should drop it for new technologies and communication channels, such as social media. However, many teams still use email, and it's not that surprising,... read more

Jacob Firuta and Weronika Masternak
19 minutes
Feb 18, 2021

How Customer Service Can Make You Succeed [Video]

Customer service is so much more than just a department for complaints and answering calls from mad customers. In our new show, Guides to Success, we will show you how to strategize your customer service in a way that can make your brand unforgettable and help you make more money... watch now

13 min watch
Video Guides to Success

The Only Playbook You Need to Maintain High Customer Engagement

The whole world is talking about the impact of customer experience on brand loyalty. But did you know that 65% of U.S. customers say that having a positive experience with a company is more impactful for them than advertising? On the flip side, as many as 32% of customers would... read more

Ania Rubkiewicz and Kasia Kowalska
34 minutes
Dec 31, 2020

How to Use Positive Communication in Customer Service

Our brains don’t like the word “no.” If you were put into an MRI scanner and had that word flashed on a screen for less than one second, you’d see a sudden release of dozens of stress-producing hormones in your brain. These hormones immediately influence the normal functioning of... read more

7 minutes
Sep 4, 2020