LiveChat helps you delight your customers and fuels your sales.


Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.

8 Customer Service Resume Examples to Land Your Next Job

The first step toward securing a job often begins with a single piece of paper: your resume. It's not merely a document. Whether or not you're invited to the next stage of the recruitment process relies solely on the quality of your resume. Right now, you might be asking yourself... read more

22 minutes
Oct 5, 2023

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What’s So Scary About AI in Customer Service?

Here's what you'll learn from this article: AI customer service examples How AI helps with delivering exceptional customer service How customer service agents can leverage AI with LiveChat AI can be a valuable tool to help customer service teams better serve customers. It can... read more

6 minutes
May 31, 2023

Tips for Positive Customer Service Team Attitude

Picture this: You start a chat to file a complaint and the customer service representative greets you with a nice message, ready to assist you. They listen attentively to your needs, offer helpful suggestions, and go the extra mile to ensure your satisfaction. How does that make... read more

7 minutes
May 23, 2023

Why is Customer Service Important?

Once upon a time, there was a small bakery called Sweet Delights. They made the most delicious cupcakes in town. Everyone who tried them raved about their unique toppings and perfect flavor. However, despite having a great product, Sweet Delights struggled to attract repeat... read more

10 minutes
May 11, 2023

What is a Customer Success Manager? 

Being a customer success manager (CSM) is a piece of cake. A cherry on top, after years of working in customer service. But is it, though? Well, it's not for me to judge. I'm here to bring you closer to all the job specifics and share the insights I got from LiveChat's Success... read more

9 minutes
May 5, 2023

The Definition of Good Customer Service

When reading about good customer service examples, it's easy to dismiss them as flukes. Someone raved about the amazing customer service they just received? The problem wasn’t probably that difficult to begin with. A friend recommended a service that offers a near-instantaneous... read more

18 minutes
Apr 24, 2023

The Step-by-Step Guide to Handling Customer Complaints

Customer complaints are like alarm clocks for businesses - they're annoying and disruptive, but if you hit the snooze button, you'll be in big trouble. To maintain customer satisfaction, you need to address customer complaints promptly and effectively. So, if you hear a customer... read more

11 minutes
Apr 19, 2023

How to Identify Customer Needs – A Guide to Finding Out

Every business starts with a simple goal: to meet customer needs. Whether selling a product or offering a service, the ultimate goal is to provide something your customers want and need. But as competition grows and customer expectations change, understanding those needs becomes... read more

12 minutes
Apr 11, 2023

How to Write a Customer Service Email

Have you ever received a frustrating customer service email from a company? It's an experience that can leave a sour taste in your mouth and make you less likely to do business with them in the future. To avoid disappointing your customers in the same way, it's crucial to... read more

19 minutes
Apr 5, 2023