Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
Brand 24’s video creator Chia explains the challenges of video content creation and becoming the face of a brand watch now
24 min watch
Incoming Chat
Customer service is important at LiveChat in a couple of ways. First, we sell a SaaS solution to help companies provide top-notch customer service. Second, and just as important as the first reason, we pride ourselves on providing best-in-class customer service to our customers.... read more
Trust is the difference between a brand being successful or not. Learn how to get people to trust your online brand and buy from your website. watch now
4 min watch
Step Up
There is always one, and we all had to deal with it once or twice in our lifetime. But we want to help you make sure you deal with that one difficult team member in a professional manner. watch now
2 min watch
Step Up
Answering questions from your customers sometimes require a big fat NO. Marcos has some tips about how to make a negative answer sound positive. Fingers crossed. watch now
4 min watch
Knowledge Pill
Whether you’re a business owner or a customer service agent, the way you execute your customer service strategy can be a significant brand differentiator. We’ve lived in the digital era for quite some time now, and news about your customer service being good or bad spreads... read more
Most companies have many different departments, like sales, human resources, marketing, customer service, and so on. Not so long ago, we didn't care that much about how they communicated with each other. A steady flow of information, or ways in which the work of one department... read more
Theodore Roosevelt was ahead of his time when he said, “The most important single ingredient in the formula of success is knowing how to get along with people.” Of course, Roosevelt couldn’t have predicted the rise of artificial intelligence (AI) and the advent of the very recent... read more
Employee training can bring you countless benefits, some obvious and some welcome, yet surprising, side-effects. However, not all employee training programs bring the desired results. You could be using the best knowledge management software and still not get what you expected... read more
In one of our recent posts, we’ve talked about measuring the ROI of customer service. You’ve learned how to set up goals, measure them, and check the reports in the LiveChat app. You also know that the better the customer service, the easier it is to charm customers to buy your... read more
Let’s assume you plan on fixing a pipe on a roof. What would you do to make it a bearable experience and finish it quickly? Besides having good music in the background, you probably would start with taking all the tools with you up there. You've climbed a ladder and you start on... read more
Everyone has an opinion. Thanks to the Internet, everyone can share what they think in an open forum. Yelp, Google Reviews, Houzz, and more serve as the review platforms for customers of restaurants, auto shops, and home services. Transparency might be intimidating for small and... read more
9 minutes
Aug 14, 2019
Managing is not about bossing people around (but you already know that). It’s mainly about planning your team’s work and unlocking its full potential. Being a LiveChat Manager is a little like being a coach; a soccer coach for instance. You plan your team’s tactic - you decide... read more
Live chat is a great way of increasing customer engagement and boosting website conversions. When used well, it can enable you to offer excellent customer support, save yourself time and money, and increase your bottom line. That said, many businesses are routinely making the... read more
10 minutes
Jun 3, 2019
Most of us can’t get enough of positive customer service stories, but we can surely learn way more from customers that leave us with fanfare. We all know that bad experiences - especially in a public setting - travel like wildfire, while great experiences take the slow but sure,... read more
8 minutes
May 7, 2019
