Support

Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.

How to Deal With a Difficult Team Member [Video]

There is always one, and we all had to deal with it once or twice in our lifetime. But we want to help you make sure you deal with that one difficult team member in a professional manner. watch now

2 min watch
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What Does Customer Service and Marketing Have in Common

Most companies have many different departments, like sales, human resources, marketing, customer service, and so on. Not so long ago, we didn't care that much about how they communicated with each other. A steady flow of information, or ways in which the work of one department... read more

7 minutes
Mar 12, 2020

The Empathy Economy: Marrying AI and Customer Service

Theodore Roosevelt was ahead of his time when he said, “The most important single ingredient in the formula of success is knowing how to get along with people.” Of course, Roosevelt couldn’t have predicted the rise of artificial intelligence (AI) and the advent of the very recent... read more

9 minutes
Mar 3, 2020

How to Make Data-Driven Employee Training Decisions

Employee training can bring you countless benefits, some obvious and some welcome, yet surprising, side-effects. However, not all employee training programs bring the desired results. You could be using the best knowledge management software and still not get what you expected... read more

8 minutes
Dec 20, 2019

How to Reply to Negative Reviews: A Short Guide for Business Owners

Everyone has an opinion. Thanks to the Internet, everyone can share what they think in an open forum. Yelp, Google Reviews, Houzz, and more serve as the review platforms for customers of restaurants, auto shops, and home services. Transparency might be intimidating for small and... read more

Drew Page
9 minutes
Aug 14, 2019

9 Mistakes You’re Making in Your Live Chat Support (and How to Correct Them)

Live chat is a great way of increasing customer engagement and boosting website conversions. When used well, it can enable you to offer excellent customer support, save yourself time and money, and increase your bottom line. That said, many businesses are routinely making the... read more

Aaron Agius
10 minutes
Jun 3, 2019

Why People Go Public with Their Customer Service Nightmares

Most of us can’t get enough of positive customer service stories, but we can surely learn way more from customers that leave us with fanfare. We all know that bad experiences - especially in a public setting - travel like wildfire, while great experiences take the slow but sure,... read more

Vitaliy Verbenko
8 minutes
May 7, 2019