Support

Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.

5 Tips for Handling Live Chat Support During the Holiday Season

Aaaah, the holiday season. What a lovely time of the year! The shopping experience starts even before you even set foot in a store. You spend hours fighting with others shoppers, trying to find a parking spot. When you finally reach the mall, you spend more time looking for free... read more

Justyna Polaczyk
8 minutes
Sep 21, 2018

Customer Success Management in SaaS – LiveChat Team Strategy

Companies that take customer service seriously and make it a priority in the early stages of existence, shouldn’t forget about customer success management. It’s often mistaken with customer support, so let’s clarify. Customer success management is the next layer on the top of a... read more

Olga Rogacka
10 minutes
Sep 19, 2018

Shopify Customer Service – Best Practices to Implement in Your Business

Building your customer service, it’s good to start with the company’s values. After all, delivering the best possible customer experience comes from creating a customer-centric organization. You simply need to be ready to go an extra mile to make the interaction with your brand... read more

Mateusz Pliszka
7 minutes
Aug 14, 2018

How to Improve the Workflow of your Customer Service Department

Your business depends a lot on how you manage issues that your customers face on a daily basis. When you are maintaining a website, you are going to get a variety of queries and requests from your customers. There should be a systematic approach to handle the issues based on... read more

Sujith Reghu
7 minutes
Aug 7, 2018

A Guide to Really Bad Customer Service (Written by Devil’s Advocate)

People write about great customer service all the time. Awesome support here, excellent customer service there. Don’t you think it’s pretty boring? I mean, I understand that a while ago it was trendy to raise customer service to a higher level, but it’s 2018, nearly every company... read more

Justyna Polaczyk
6 minutes
Jun 22, 2018

Choosing the Right Customer Support Software for You

If there’s one perfect customer support software for all the businesses out there, that’s LiveChat. Obviously, I’m kidding. We love our tool, but let’s face it - people have different needs and there’s no perfect choice for everyone. Take pizza for example. Even if you think this... read more

Olga Rogacka
7 minutes
Jun 19, 2018

What Is GDPR Compliance and Why You Should Care

“Online privacy” is a big phrase recently, but might seem to be underestimated by online users at the same time. Let’s take the Facebook-Cambridge Analytica data scandal. It still lives in media. The US Congress put Zuckerberg through the hoops. And a couple of days ago, Facebook... read more

Justyna Polaczyk
7 minutes
May 11, 2018

6 Best AI Chatbots to Improve Your Customer Service

Your corporate image depends on the customer service you provide. A once unsatisfied client is unlikely to use your product again. That’s why you should take every opportunity to deliver a great customer experience. One of the best ways to do this is to automate your customer... read more

Daria Khmelnitskaya
7 minutes
May 4, 2018

How to Give Your Live Chat Support a Personal Touch

The Internet is full of advice on how to improve your live chat support by making it more personal. And while it all may be valid, there is one very important question you should ask yourself in the first place: why should you add a personal touch to your live chat experience? Is... read more

Matylda Chmielewska
5 minutes
Mar 2, 2018

Ways to Speed up Your Service Without Growing Support Team

As you gain more customers, you may think that you need more people to handle chats, answer phones and cover emails. This would result in your customer support team growing proportionally to your business. It’s not a bad thing, but if you always follow the strategy of hiring... read more

Olga Rogacka
8 minutes
Feb 6, 2018

5 Common Customer Service Problems and How to Resolve Them

Working in customer service is like solving jigsaw puzzles. Every case has a different shape, color, and there’s always one perfect place where you can put it. st In the morning, you deal with a lady who has received her new phone, but it’s not working. After a lunch break, you... read more

Justyna Polaczyk
11 minutes
Feb 2, 2018

How to Create the Best Customer Service Experience

The best customer service experience I ever had was when the computer systems company we were working with sent us pizza. I know. It doesn’t sound like that crazy thing but hear me out and I’m pretty sure you’ll too consider it an awesome customer service experience too. What... read more

Margaret Reid
6 minutes
Jan 23, 2018

Easy Things You Can Do to Improve Customer Experience

During the day I write about customer service, online business and the best use of LiveChat. But after work I like to go out and take a look around at the things that can be improved in customer experience. You can’t really blame me, can you? Restaurants, coffee shops, airports,... read more

Olga Rogacka
7 minutes
Jan 16, 2018

4 New Years Resolutions All Customer Service Agents Should Make

Although the New Year has already started, many of us have already broken our resolutions. How many of you have promised themselves to quit smoking, live healthier or lower your weight? And then, you woke up in the New Year’s morning, starving. Pizza and beer turned out to be the... read more

Justyna Polaczyk
5 minutes
Jan 3, 2018

How to Set Better Customer Service Goals for Your Support Team

You often hear about the importance of writing down your goals, as they are intended to give you a destination. However, many find that they aren’t constructing measurable and clear-cut goals to work towards. Customer service goals should stem from extensive research and never be... read more

Natasha Hoke
6 minutes
Dec 26, 2017