Support

Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.

Are You Guilty of These Customer Service Fails?

A happy customer is the beginning of a positive chain reaction leading to better sales, strong word of mouth and hopefully, recurring revenues. Indeed, cumulative data from over a decade shows that companies that are customer experience leaders outperform those that are CX... read more

8 minutes
Feb 15, 2019

Deadly Traps to Avoid in Building a Customer Service Chatbot

This is the story of our team making the chatbot trend great again. Naaah, I'm just kidding! Or do I? An interesting thing is that if you take a look at Google Trends to see when the phrase “chatbot” was trending, you will quickly notice that the interest started to grow in 2016... read more

Justyna Polaczyk
9 minutes
Jan 18, 2019

How to Use Videos for Effective Customer Support

Video marketing has simplified communication between companies and customers. The flexibility it provides makes video a powerful yet profitable digital marketing tool. Even the support executives today actively use video feature in their daily routine. It allows them to instruct... read more

Koushik Marka
6 minutes
Dec 31, 2018

This Is How You Save On Customer Support

The last decade has been defined by the customer becoming the center of nearly every business initiative. From becoming “friends” with customers via social media to getting inside their pockets via smartphone apps to offering customer support 24 x 7 x 365, businesses have pulled... read more

7 minutes
Nov 16, 2018

The Role of a Customer Success Manager in SaaS – LiveChat Team

You may think that being a Customer Success Manager is a piece of cake. A cherry on top, after years of working in customer service. Is it though? Well, it’s not for me to judge. But I’m here to bring you closer to all the specifics I learned from LiveChat’s Customer Success... read more

9 minutes
Nov 13, 2018

Tips for Providing the Excellent Twitter Customer Service

Social media has changed customer service forever and buyers are benefiting most. But this shift makes the jobs of customer service teams’ harder. They now face the daily challenge of managing social media customer service and meeting ever-growing customer expectations. And... read more

Kasia Perzyńska
9 minutes
Oct 19, 2018

6 Signs That Show Your Customers Are Happy with Your Service

In the competitive markets these days, if there is anything that determines your organization’s success or failure, then it is your customer service. The importance of customer satisfaction has increased enormously so much so that by the year 2020, it is expected to become the... read more

Angela White
6 minutes
Oct 16, 2018

Customer Success Management in SaaS – LiveChat Team Strategy

Companies that take customer service seriously and make it a priority in the early stages of existence, shouldn’t forget about customer success management. It’s often mistaken with customer support, so let’s clarify. Customer success management is the next layer on the top of a... read more

10 minutes
Sep 19, 2018

How to Improve the Workflow of your Customer Service Department

Your business depends a lot on how you manage issues that your customers face on a daily basis. When you are maintaining a website, you are going to get a variety of queries and requests from your customers. There should be a systematic approach to handle the issues based on... read more

Sujith Reghu
7 minutes
Aug 7, 2018

A Guide to Really Bad Customer Service (Written by Devil’s Advocate)

People write about great customer service all the time. Awesome support here, excellent customer service there. Don’t you think it’s pretty boring? I mean, I understand that a while ago it was trendy to raise customer service to a higher level, but it’s 2018, nearly every company... read more

Justyna Polaczyk
6 minutes
Jun 22, 2018

Choosing the Right Customer Support Software for You

If there’s one perfect customer support software for all the businesses out there, that’s LiveChat. Obviously, I’m kidding. We love our tool, but let’s face it - people have different needs and there’s no perfect choice for everyone. Take pizza for example. Even if you think this... read more

7 minutes
Jun 19, 2018

What Is GDPR Compliance and Why You Should Care

“Online privacy” is a big phrase recently, but might seem to be underestimated by online users at the same time. Let’s take the Facebook-Cambridge Analytica data scandal. It still lives in media. The US Congress put Zuckerberg through the hoops. And a couple of days ago, Facebook... read more

Justyna Polaczyk
7 minutes
May 11, 2018

6 Best AI Chatbots to Improve Your Customer Service

Your corporate image depends on the customer service you provide. A once unsatisfied client is unlikely to use your product again. That’s why you should take every opportunity to deliver a great customer experience. One of the best ways to do this is to automate your customer... read more

Daria Khmelnitskaya
7 minutes
May 4, 2018

How to Give Your Live Chat Support a Personal Touch

The Internet is full of advice on how to improve your live chat support by making it more personal. And while it all may be valid, there is one very important question you should ask yourself in the first place: why should you add a personal touch to your live chat experience? Is... read more

Matylda Chmielewska
5 minutes
Mar 2, 2018