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Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
Knowledge is power. But it is only as powerful as it is shared or withheld. This is why it is important for companies to have knowledge management solutions in place so that everyone can get the information they need regardless of when they joined the company or became a... read more
SMS (Short Messaging Service) is the most frequently used messaging system in America. According to a study by Simple Texting, nearly 26 billion SMS messages are sent every day in the USA. It’s a testament to their convenience since nearly everyone uses SMS at some point during... read more
3 minutes
Jul 4, 2022
Team management isn't about bossing people around — but you already know that. It's mainly about planning your team's work and unlocking its full potential. Being a support leader is a little like being a coach — a soccer coach, for instance. First, you plan your team's tactics.... read more
The 2020 holiday shopping season had very little in common with previous holiday shopping seasons. COVID-19 has turned our lives upside down, and the shopping experience has been no exception. While online holiday shopping has been steadily on the rise for years, it reached new... read more
We finally welcomed a guest back to our studio, and it was a pleasure to have Anna-Paula not only as the first one, but helping us understand what are the challenges women face when entering the world of Tech. She shares her story and delivers priceless advice for those of you... watch now
29 min watch
Incoming Chat
If your customers have a hard time contacting you, you’d better do something about it. If you don't, you'll soon be out of business. Sure, a great product or service that people need is the key to success. If you think it’ll sell itself and you can just watch your sales number... read more
Customer service is so much more than just a department for complaints and answering calls from mad customers. In our new show, Guides to Success, we will show you how to strategize your customer service in a way that can make your brand unforgettable and help you make more money... watch now
13 min watch
Guides to Success
The whole world is talking about the impact of customer experience on brand loyalty. But did you know that 65% of U.S. customers say that having a positive experience with a company is more impactful for them than advertising? On the flip side, as many as 32% of customers would... read more
35 minutes
Dec 31, 2020
Do not forget that you also have a customer inside your organization. Plan and marketing for it too! watch now
2 min watch
RAW
There is nothing more important than good communication with your customers. Let us show you how to deliver the Wow from the beginning. watch now
4 min watch
Knowledge Pill
How recording RAW videos is helping Marcos deal with social distancing. watch now
2 min watch
RAW
Kuba discusses what it takes to build a rockstar customer support team and what you need to focus on to deliver excellent customer service. watch now
26 min watch
Incoming Chat
Most of us are testing remote work right now, but if we want to keep working from home, we need to set some basics rules. Here they are. watch now
3 min watch
Step Up
Episode 4 of Incoming Chat. Alex Wilson, VP of sales for LiveChat, opened up about the challenges of being a good salesman, creating a strong sales team, and the cultural differences that affect international companies. watch now
25 min watch
Incoming Chat
OKRs are the best tool to push for self-management, but only when they are used right. Discover the best practices for introducing OKRs to your team. watch now
2 min watch
Knowledge Pill
