Ecommerce

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales

7 Ways to Show Customer Appreciation This Holiday Season

When was the last time you felt appreciated as a customer or showed customer appreciation? How do you even do that? Do you just say, “Thanks for shopping with us!” Or is there some hidden meaning behind this term? One way or another, you need to be aware that appreciation plays a... read more

Kuba Rogalski and Jessica Thiefels
6 minutes
Nov 10, 2021

Video Shopping and What Does Coffee Have To Do With It?

For some, the COVID-19 pandemic and its consequences haven’t turned out all that bad. How so? Take a look at shopping. Sure, the way we buy stuff has been transforming over the past decade or so, with more and more people shifting towards online purchases. Ecommerce has been... read more

7 minutes
Oct 13, 2021

Stay updated

Get monthly insights hand-picked by our editorial team. Act on it.

How Ecommerce Chatbots Can Become a Game Changer This Holiday Season

The holiday season is going to be different this year. Big players, like Walmart and Target, decided to close on Thanksgiving so they don’t give customers a reason to gather in crowds. Also, many customers are now buying different goods than they normally do, and they’re making... read more

7 minutes
Nov 16, 2020

How to Always be Ready for the Seasonal Ecommerce Rush

This holiday season, provide an exquisite experience that every customer dreams about. Fun fact: 41% of surveyed consumers said three or fewer brands provide a high level of customer satisfaction. Additionally, 90% of surveyed brands claimed they provide the highest level of... read more

27 minutes
Oct 8, 2020

The Most Useful Analytical Data in Google Analytics

While getting traffic to your website is the first goal of any digital or ecommerce business, it is only the first step. It’s not enough to just have website visitors. Website visitors need to be converted from potential customers to paid customers. Their experience on your... read more

4 minutes
Apr 2, 2020

10 Steps to Gain and Retain Trust on Your Ecommerce Website

So, you’ve had a gorgeous ecommerce website designed. The landing page is relevant and clean, with eye-catching call-to-actions and compelling SEO optimized content. Your checkout page and shopping cart are simple and intuitive. On top of all that, the widgets you’re selling are... read more

4 minutes
Mar 6, 2020

Black Friday Retail: How Offline and Online Will Live in Harmony

Can you feel it, coming in the air tonight? It's a big holiday season for retail. Bigger than 80's hair. We hacked the mainframe and found the secret data – this could be The Trillion Dollar Season. Join LiveChat for a week of articles and videos dedicated to Black Friday and... read more

13 minutes
Nov 20, 2019

Benefits of Integrating LiveChat on an OpenCart eCommerce Platform

OpenCart is an open-source ecommerce platform that allows you to customize and manage your store thanks to dozens of available extensions. Among them, you can also find live chat - a solution that allows you to support your online customers whenever they need your help. Live chat... read more

Ronak Meghani
7 minutes
Mar 8, 2019

List of Marketing Tools You Won’t Be Successful Without

A big part of successful online marketing campaigns are the tools and resources used to create them. The best thing about online marketing tools is that most of them are either very cheap or free to use and you will be able to easily find them online. But just like with anything... read more

Daniela McVicker
10 minutes
Jan 23, 2019