Justyna Polaczyk

Best Super Bowl Commercials of 2019 (Plus This Year’s Crazy Numbers)

Best Super Bowl Commercials of 2019 (Plus This Year’s Crazy Numbers)

Go Patriots!... Again. Super Bowl LIII is officially over, leaving The New England Patriots with the sixth Super Bowl win (sorry, LA Rams!). Both sides’ defense was so strong that it resulted in the lowest-scoring Super Bowl of all time, with the 16 total points scored... read more

Justyna Polaczyk
6 minutes
Feb 4, 2019
Deadly Traps to Avoid in Building a Customer Service Chatbot

Deadly Traps to Avoid in Building a Customer Service Chatbot

This is the story of our team making the chatbot trend great again. Naaah, I'm just kidding! Or do I? An interesting thing is that if you take a look at Google Trends to see when the phrase “chatbot” was trending, you will quickly notice that the interest started to grow in 2016... read more

Justyna Polaczyk
9 minutes
Jan 18, 2019

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales

12 Killer Posts We Published in 2018 on LiveChat Blog

12 Killer Posts We Published in 2018 on LiveChat Blog

The end of the year is the time when you sum up the past year, thinking about your ups and downs, (trying not to focus too much on downs, I hope). Yet another year has passed, you’re a year older person, but it’s a good thing! Just think about the things you learned and achieved... read more

Justyna Polaczyk
7 minutes
Jan 3, 2019
It’s Christmas Time – Best Christmas Ads of 2018

It’s Christmas Time – Best Christmas Ads of 2018

The Christmas time is coming! Among us, there are two kinds of people: those who love Christmas and… Yes, Grinches. Grinches like to grumble about the holiday decorations and songs, about crowds of people, about the fact that they need to buy gifts, or because they hate cleaning.... read more

Justyna Polaczyk
5 minutes
Dec 11, 2018
5 Tips for Handling Live Chat Support During the Holiday Season

5 Tips for Handling Live Chat Support During the Holiday Season

Aaaah, the holiday season. What a lovely time of the year! The shopping experience starts even before you even set foot in a store. You spend hours fighting with others shoppers, trying to find a parking spot. When you finally reach the mall, you spend more time looking for free... read more

Justyna Polaczyk
8 minutes
Sep 21, 2018

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How to Turn Dunning Process into a Positive Customer Experience

How to Turn Dunning Process into a Positive Customer Experience

“Dunning” is a word that can send cold thrills down your spine. For business owners, it’s a rather unpleasant process of trying to collect the receivable amount. For customers, dunning is associated with getting intimidating calls from weird people. Business owners think that... read more

Justyna Polaczyk
6 minutes
Jul 12, 2018
A Guide to Really Bad Customer Service (Written by Devil’s Advocate)

A Guide to Really Bad Customer Service (Written by Devil’s Advocate)

People write about great customer service all the time. Awesome support here, excellent customer service there. Don’t you think it’s pretty boring? I mean, I understand that a while ago it was trendy to raise customer service to a higher level, but it’s 2018, nearly every company... read more

Justyna Polaczyk
6 minutes
Jun 22, 2018
5 Tips for Improving Online Communication with Customers (And 5 Traps to Avoid)

5 Tips for Improving Online Communication with Customers (And 5 Traps to Avoid)

How many of you have ever argued online about politics, religion or lifestyle (or whether it's Laurel or Yanny)? I bet that most of you did that. What were your feelings after these discussions? Did you enjoy it? Did you and your interlocutors come to one conclusion? Or maybe you... read more

Justyna Polaczyk
8 minutes
May 18, 2018