Back to authors Back to authors
Jacob Firuta

Jacob Firuta

Data Analyst, LiveChat

My articles

How to Write a Customer Service Email

The longevity of email communication is a heavily debated topic. I'm sure you've heard claims that "email is dead" and that you should drop it for new technologies and communication channels, such as social media. However, many teams still use email, and it's not that surprising,... read more

Jacob Firuta and Weronika Masternak
19 minutes
Feb 18, 2021