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Data Analyst, LiveChat
Setting up a Facebook page for your business is a good way to start building your online presence and brand recognition. It allows you to show your business to a huge audience. Unless you want to use ads, and you probably don’t have to, but more on that later, you won’t need... read more
12 min read | Jun 26 |
According to Investopedia, churn rate, also known as attrition rate, “Is the rate at which customers stop doing business with an entity. It is most commonly expressed as... read more
6 min read | Jan 11 |
The new year brings new challenges you need to face when it comes to helping your customers. Have you already made some plans on how you want to approach your customer... read more
7 min read | Dec 14 |
Being a customer service representative is a huge responsibility. When working in customer service, you are the face of a company. Customers who will think about the... read more
7 min read | Dec 14 | Jacob Firuta
Being a customer service representative is a huge responsibility. When working in customer... read more
5 min read | Dec 05 | Jacob Firuta
Enterprise customer service is largely about how many people you can help before the costs... read more
8 min read | Nov 30 | Jacob Firuta
What makes a good agent? Is it their previous experience, their references, the way they... read more
7 min read | Dec 14 |
Being a customer service representative is a huge responsibility. When working in customer service, you are the face of a company. Customers who will think about the... read more
5 min read | Dec 05 |
Enterprise customer service is largely about how many people you can help before the costs become prohibitive. To do it well, you need to forget a bit about the quality... read more
8 min read | Nov 30 |
What makes a good agent? Is it their previous experience, their references, the way they carry their conversations or certain customer service skills? What customer... read more
