Data Analyst, LiveChat
When working in customer service, you won’t be dealing only with different types of customers in sales situations. A bulk of customer service agents’ work will be dealing with a variety of customers who have a problem. They won’t necessarily bring in new business, but you have to... read more
8 min read | Nov 25 |
Good customer service leads to good business results. There’s no denying that. And to deliver good customer service, you need a team of dedicated agents with a very... read more
7 min read | Nov 23 |
There’s no single right way to approach a customer. All kinds of customers will visit your website. Each of them is unique and requires a different approach. You can tell... read more
19 min read
|
Feb 18
|
Jacob Firuta and
The longevity of email communication is a heavily debated topic. I'm sure you've heard claims that "email is dead" and that you should drop it for new technologies and... read more
19 min read | Feb 18 | Jacob Firuta and Weronika Masternak
The longevity of email communication is a heavily debated topic. I'm sure you've heard... read more
7 min read | Nov 12 | Jacob Firuta and 3 others
How do you determine customer success? Do you need a group of metrics specifically chosen... read more
8 min read | Sep 14 | Jacob Firuta
Setting up a Facebook page for your business is a good way to start building your online... read more
19 min read
|
Feb 18
|
Jacob Firuta and
The longevity of email communication is a heavily debated topic. I'm sure you've heard claims that "email is dead" and that you should drop it for new technologies and... read more
7 min read
|
Nov 12
|
Jacob Firuta and 3 others
How do you determine customer success? Do you need a group of metrics specifically chosen for your business? Or maybe there’s one perfect metric that tells us everything... read more
8 min read | Sep 14 |
Setting up a Facebook page for your business is a good way to start building your online presence and brand recognition. It allows you to show your business to a huge... read more
