Data Analyst, LiveChat
When working in customer service, you will be dealing with many different situations and with a variety of prospects and types of customers who want to resolve their problems. You have to help them. Because if you leave them without a solution long enough, they could take their... read more
8 min read | Nov 25 |
Good customer service leads to good business results. There’s no denying that. And to deliver good customer service, you need a team of dedicated agents with a very... read more
19 min read
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Feb 18
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Jacob Firuta and
The longevity of email communication is a heavily debated topic. I'm sure you've heard claims that "email is dead" and that you should drop it for new technologies and... read more
7 min read
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Nov 12
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Jacob Firuta and 3 others
How do you determine customer success? Do you need a group of metrics specifically chosen for your business? Or maybe there’s one perfect metric that tells us everything... read more
7 min read | Nov 12 | Jacob Firuta and 3 others
How do you determine customer success? Do you need a group of metrics specifically chosen... read more
8 min read | Sep 14 | Jacob Firuta
Setting up a Facebook page for your business is a good way to start building your online... read more
12 min read | Jun 26 | Jacob Firuta and Kuba Rogalski
According to Investopedia, churn rate, also known as attrition rate, “Is the rate at which... read more
7 min read
|
Nov 12
|
Jacob Firuta and 3 others
How do you determine customer success? Do you need a group of metrics specifically chosen for your business? Or maybe there’s one perfect metric that tells us everything... read more
8 min read | Sep 14 |
Setting up a Facebook page for your business is a good way to start building your online presence and brand recognition. It allows you to show your business to a huge... read more
12 min read | Jun 26 |
According to Investopedia, churn rate, also known as attrition rate, “Is the rate at which customers stop doing business with an entity. It is most commonly expressed as... read more
