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Jacob Firuta

Jacob Firuta

Data Analyst, LiveChat

My articles

Team Chat: Looking for the Perfect Customer Success Metric

How do you determine customer success? Do you need a group of metrics specifically chosen for your business? Or maybe there’s one perfect metric that tells us everything we need to know?  The Data and Research team from LiveChat got together on Slack to look for metrics that... read more

Jacob Firuta and 3 others
7 minutes
Nov 12, 2020