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According to Investopedia, churn rate, also known as attrition rate, “Is the rate at which customers stop doing business with an entity. It is most commonly expressed as the percentage of service subscribers who discontinue their subscriptions within a given time period. It is... read more
6 min read | Jan 11 |
The new year brings new challenges you need to face when it comes to helping your customers. Have you already made some plans on how you want to approach your customer... read more
7 min read | Dec 14 |
Being a customer service representative is a huge responsibility. When working in customer service, you are the face of a company. Customers who will think about the... read more
5 min read | Dec 05 |
Enterprise customer service is largely about how many people you can help before the costs become prohibitive. To do it well, you need to forget a bit about the quality... read more
5 min read | Dec 05 | Jacob Firuta
Enterprise customer service is largely about how many people you can help before the costs... read more
8 min read | Nov 30 | Jacob Firuta
What makes a good agent? Is it their previous experience, their references, the way they... read more
5 min read | Nov 25 | Jacob Firuta
Good communication with customers is key, no matter what industry you represent. If there... read more
5 min read | Dec 05 |
Enterprise customer service is largely about how many people you can help before the costs become prohibitive. To do it well, you need to forget a bit about the quality... read more
8 min read | Nov 30 |
What makes a good agent? Is it their previous experience, their references, the way they carry their conversations or certain customer service skills? What customer... read more
5 min read | Nov 25 |
Good communication with customers is key, no matter what industry you represent. If there are breaks in this communication, you’ve got yourself a problem. Even when... read more
