Data Analyst, LiveChat
Companies and business leaders can look to all kind of KPIs and metrics to decide on the ‘next big thing’ to improve revenue. However, they often forget about one of the most fundamental ones: employee engagement. Employee engagement is the thing that makes people shine when they... read more
6 min read | Sep 14 |
Improving your typing speed is one of the more productive things you can do when working in online customer service. Most of your work involves computer activities like... read more
10 min read | Aug 17 |
In this week’s article on big customer service, we take a closer look at support done on a really big scale. We have three companies lined up that definitely fit this... read more
6 min read | Aug 08 |
Looking to bigger brands for advice and know-how is a pretty good idea when you’re trying to improve your customer service. The tech giants sunk millions of dollars to... read more
6 min read | Aug 08 | Jacob Firuta
Looking to bigger brands for advice and know-how is a pretty good idea when you’re trying... read more
10 min read | Jul 27 | Jacob Firuta
Each and every call to action on your website serves a specific purpose. You can use... read more
14 min read | Jul 20 | Jacob Firuta
There are a ton of different ways you can take on software development. Depending on... read more
6 min read | Aug 08 |
Looking to bigger brands for advice and know-how is a pretty good idea when you’re trying to improve your customer service. The tech giants sunk millions of dollars to... read more
10 min read | Jul 27 |
Each and every call to action on your website serves a specific purpose. You can use various call to action methods to make them more effective. Here are the best call to... read more
14 min read | Jul 20 |
There are a ton of different ways you can take on software development. Depending on whether you are preparing your own product or you offer software development... read more
