Olga Rogacka
Editor in Chief, Success
About me
Editor in Chief of Success. I make sure the content we present on our platform is valuable for business professionals around the world. During my 6 years at LiveChat, I’ve gained experience in customer service, online business, and marketing. I mix that knowledge with a pinch of psychology (my secret ingredient) to write helpful articles for our readers.
I believe every successful business had some obstacles to overcome along the way. If you want to share yours, reach out to me! We can all learn from your story!
Outside of work, I’m a huge fan of weekend getaways. I’m in love with the Polish mountains where I can turn off my phone and enjoy the silence (I post pictures on Instagram afterward).
Favorite way of learning
Reading or listening to podcasts while making handwritten notes
Favorite saying
“If not me, who? If not now, when?”
My articles
Setting up your customer service strategy is worth learning from the best-in-class. It means it's good to sometimes sneak a peek at the best practices of big brands and implement them within your organization.
To make your life easier, we’ve looked into Shopify customer service... read more
Support
34 min read
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Jan 27
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Customer-centric is a trendy word, but you often only get generic and superficial knowledge about the topic.
In this guide, we'll tell you the whole story of customer... read more
Sell
8 min read
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Nov 28
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If you have a store on Shopify, chances are your business is doing great. You have a nice-looking store and you’re able to manage it from one place. Now, you’re probably... read more
Grow
29 min read
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Nov 22
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This holiday season, provide an exquisite experience that every customer dreams about.
2022 is the year US consumers are feeling bright and cheery. Nearly 40... read more
Connect
7 min read
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Sep 19
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When it comes to customer service, what’s more frustrating than having to start a chat all over again because you accidentally closed a tab? I mean, besides waiting 15... read more
Support
7 min read
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Jun 20
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Team management isn't about bossing people around — but you already know that. It's mainly about planning your team's work and unlocking its full potential. Being a... read more
Connect
8 min read
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Mar 14
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As Michael Jordan once said: “Talent wins games, but teamwork and intelligence wins championships.” Working as a team is important and it allows you to exchange ideas,... read more
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