What Is Relationship Marketing and How Can You Improve It?
Olga Rogacka
10 minutes
May 29, 2020
Olga Rogacka
Olga Rogacka
10 minutes
May 29, 2020
How Can Live Chat Be Used in a Remote Work Model?
New reality crawled into our lives. Those of you who are doing your best to keep your business going probably have had to adjust to a new way of working and connecting with both teammates and customers. That means that you may be in the middle of trying out different tools for... read more
Olga Rogacka
7 minutes
May 13, 2020
8 Steps for Switching to Remote Work in a Tech Company
For a company that has never attempted remote work, it takes weeks, months, or even years, to make that transition smoothly. However, with Covid-19, we don’t have that flexibility. We need to act quickly. That’s why the whole process won’t be perfect, and you should be fine with... read more
Olga Rogacka
6 minutes
Apr 24, 2020
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
Pros and Cons of Working Remotely: A LiveChat Case Study
Two weeks have passed since the LiveChat, ChatBot, and HelpDesk team began to work remotely. It’s a completely new experience for us because, until recently, we only worked in the office. We strongly believe in teamwork and like all the random conversations that happen in our... read more
Olga Rogacka
10 minutes
Mar 25, 2020
Switching to Remote Work and Adjusting Your Business to the Growing Demand for Online Communication
With closed schools, canceled events, and the government’s recommendations to stay at home, our company decided to switch to remote work. Last Wednesday, our leaders recommended that we work from home, and we took their advice. The next day, almost everyone had “working remotely”... read more
Olga Rogacka
7 minutes
Mar 18, 2020
We Are Ready to Support You
These are not easy times for many businesses. If your company is affected by these extraordinary circumstances, LiveChat wants to support you as much as possible. When online communication is taking the lead, we will do our best to help you stay connected with your customers, no... read more
Olga Rogacka
2 minutes
Mar 14, 2020
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LiveChat for Managers: How Do You Perform Compared to Your Local Competition
In one of our recent posts, we’ve talked about measuring the ROI of customer service. You’ve learned how to set up goals, measure them, and check the reports in the LiveChat app. You also know that the better the customer service, the easier it is to charm customers to buy your... read more
Olga Rogacka
7 minutes
Oct 24, 2019
LiveChat for Managers: Integrations That Will Keep Support Work Organized in One Place
Let’s assume you plan on fixing a pipe on a roof. What would you do to make it a bearable experience and finish it quickly? Besides having good music in the background, you probably would start with taking all the tools with you up there. You've climbed a ladder and you start on... read more
Olga Rogacka
6 minutes
Sep 23, 2019
LiveChat for Managers: Measure your Customer Service ROI
We all know customer service is the core of a successful business. 24/7 support, talking with customers the moment they need it, and on the channels they most prefer. Happy customers come back to buy more products and recommend you to their friends. But if there's one question... read more
Olga Rogacka
6 minutes
Aug 26, 2019
LiveChat for Managers: Features You Simply Can’t Miss
Many awesome products we use have plenty of features which sometimes we don’t realize. Just recently I found out that if we mistype a digit in an iPhone calculator, there’s no need to cancel with “C” or “AC” and start all over again. Swiping left or right at the top of the screen... read more
Olga Rogacka
5 minutes
Jul 29, 2019
LiveChat for Managers: How to Use Reports to Plan Your Customer Service
Managing is not about bossing people around (but you already know that). It’s mainly about planning your team’s work and unlocking its full potential. Being a LiveChat Manager is a little like being a coach; a soccer coach for instance. You plan your team’s tactic - you decide... read more
Olga Rogacka
6 minutes
Jun 27, 2019
LiveChat for Managers: Plan your Team’s Work with These Features
Hey you, Manager! Ever wondered how to encompass people working on a chat? Or do you prefer leaving them all alone because they handle customers well anyway? They probably do, since chatting is easy. But with your help, it can be more efficient, and lead to better support and... read more
Olga Rogacka
6 minutes
Apr 29, 2019
LiveChat for Managers: Adding LiveChat to Your Website and First Steps After
It doesn't matter if your customer service team consists of 2 or 22 people – you can always try something new to make their work more efficient. To help you with that, we’ve prepared a brand new series on our Blog: LiveChat for Managers. Blog posts in this series are dedicated to... read more
Olga Rogacka
5 minutes
Apr 24, 2019
Chatting as a Part of Building a Relationship with Customers – LiveChat Team
Being a LiveChat’s customer means you have visitors coming to your website, starting a conversation about the products you sell. But they are not the only visitors you have. It may happen, that someone from LiveChat team will visit your website and start a chat as well. But why?... read more
Olga Rogacka
6 minutes
Dec 18, 2018
The Role of a Customer Success Manager in SaaS – LiveChat Team
You may think that being a Customer Success Manager is a piece of cake. A cherry on top, after years of working in customer service. Is it though? Well, it’s not for me to judge. But I’m here to bring you closer to all the specifics I learned from LiveChat’s Customer Success... read more
Olga Rogacka
9 minutes
Nov 13, 2018