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Customer experience
What is Customer Service Experience and Why Does It Matter?
Have you ever had a terrible customer experience that made you want to tear out your hair? You know, where you're stuck on hold for hours or bounced around from one representative to another with no resolution? It's frustrating, right? Conversely, have you ever had a customer... read more
How to Always be Ready for the Seasonal Ecommerce Rush
This holiday season, provide an exquisite experience that every customer dreams about. 2022 is the year US consumers are feeling bright and cheery. Nearly 40 percent of survey respondents say they intend to splurge on themselves or for others. This intention to spend extra... read more
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
How Are Gen Z Customer Service Expectations Different From Other Generations?
Gen Zs and baby boomers can be as much as 60 years apart. Even if the youngest group isn’t the main generation you deal with today, they’ll become a major purchasing power over the next couple of years. What’s the best way to approach them, and how are they different from... read more
The 6 Best Knowledge Base Software Platforms for 2022
Knowledge is power. But it is only as powerful as it is shared or withheld. This is why it is important for companies to have knowledge management solutions in place so that everyone can get the information they need regardless of when they joined the company or became a... read more
Is Customer Orientation the Key to Business Success?
Have you noticed that the most successful brands seem to know practically everything about their customers? Just look at Amazon or Netflix — no one would ever accuse them of not being customer oriented. They put clients at the center of everything they do, which clearly pays... read more
11 minutes
May 6, 2022
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Building Customer Relationships: How To Create the Best Customer Relationship Management Strategy
According to research by Datumize, 81% of companies with good customer relationships perform better than their competitors. The secret? In most cases, it comes down to customer loyalty. The more connected to a brand the client is, the more frequently they shop, and the more they... read more
11 minutes
Apr 12, 2022
What’s Omnichannel Customer Service and Why Do You Need It for Stellar Customer Experience?
If your customers have a hard time contacting you, you’d better do something about it. If you don't, you'll soon be out of business. Sure, a great product or service that people need is the key to success. If you think it’ll sell itself and you can just watch your sales number... read more
10 Steps to Building Good Customer Relations
Are you aware that 88% of customers worldwide, irrespective of their age, think that customer service plays a significant role in their purchasing decisions? When we give it a bit more thought, it makes perfect sense! People get attached to brands, and since client support is the... read more
12 minutes
Jul 7, 2021
The Only Playbook You Need to Maintain High Customer Engagement
The whole world is talking about the impact of customer experience on brand loyalty. But did you know that 65% of U.S. customers say that having a positive experience with a company is more impactful for them than advertising? On the flip side, as many as 32% of customers would... read more
35 minutes
Dec 31, 2020
Conversational Banking: Top 5 Benefits of Using Banking Chatbots
Mobile devices have become a banking channel for communication. 75 % of customer interactions with banks happen online or via mobile apps. We use mobile apps to easily check our balance, quickly transfer money, or take small loans out in the comfort of our home. A fun fact is... read more
10 Steps to Make the Ecommerce User Experience as Satisfying as an In-Store Experience
People are changing their shopping habits. These changes were trending before 2020, but, with the multitude of challenges retailers have faced this year, many of those changes will surely become permanent. Since early 2020, consumers are making more purchases online, making... read more
Providing Excellent Customer Service as a Mission: 1-on-1 with LiveChat’s Head of Support
If you’re going to sell software that helps provide customer service, the customer service your company provides needs to be some of the best available. LiveChat’s Head of Support, Grzegorz Woźniczko, takes pride in the level of customer service provided at LiveChat. Recently, I... read more
Building Relationships = Customer Success: 1-on-1 with a Customer Success Manager
Customer service is important at LiveChat in a couple of ways. First, we sell a SaaS solution to help companies provide top-notch customer service. Second, and just as important as the first reason, we pride ourselves on providing best-in-class customer service to our customers.... read more
How to Connect With Your Customers During the Coronavirus Pandemic
We’re all living in unprecedented times and adapting to a new reality, not only in our personal lives but also on a professional level. Everyone who can work from home is doing so, but not all companies have the luxury to operate in this way. COVID-19 has taken a toll on almost... read more