Customer experience

The Ultimate Guide to Customer Service in 2021

Customer service is going to be everything in 2021. Customer-centric is a trendy word, but you often only get generic and superficial knowledge about the topic. In this guide, we'll tell you the whole story of customer service for a new decade and beyond. We'll cover the subject... read more

33 minutes
Nov 27, 2020

How to Always be Ready for the Seasonal Ecommerce Rush

This holiday season, provide an exquisite experience that every customer dreams about. Fun fact: 41% of surveyed consumers said three or fewer brands provide a high level of customer satisfaction. Additionally, 90% of surveyed brands claimed they provide the highest level of... read more

27 minutes
Oct 8, 2020

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales

Conversational Banking: Top 5 Benefits of Using Banking Chatbots

Mobile devices have become a banking channel for communication. 75 % of customer interactions with banks happen online or via mobile apps. We use mobile apps to easily check our balance, quickly transfer money, or take small loans out in the comfort of our home. A fun fact is... read more

5 minutes
Jun 24, 2020

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How to Connect With Your Customers During the Coronavirus Pandemic

We’re all living in unprecedented times and adapting to a new reality, not only in our personal lives but also on a professional level. Everyone who can work from home is doing so, but not all companies have the luxury to operate in this way. COVID-19 has taken a toll on almost... read more

8 minutes
Apr 9, 2020

10 Steps to Achieve High Customer Satisfaction

Customer satisfaction is a vague marketing term. It often provokes broad, yet hazy discussions or makes businesses focus too much on the details and overlook the big picture. What does it really mean? Are ‘satisfied’ customers enough to satisfy the business? The questions can go... read more

5 minutes
Mar 31, 2020

10 Steps to Integrate Your Business with the Empathy Economy

Empathy in business is a hot topic right now, and for good reason. According to the Harvard Business Review and their 2016 Empathy Index, the top empathetic companies in 2015 gained twice as much market value as those at the bottom of the rankings. The top companies also created... read more

5 minutes
Mar 27, 2020

Aldi’s Unexpected Lesson on Customer Service

Aldi turned its idea of grocery shopping into a compelling lifestyle. Its “Shop differentli” slogan became a mission Aldi cultivates together with its customers. With smart communication and careful market targeting, Aldi built customer relationships other brands can not even... read more

8 minutes
Mar 19, 2020

7 Signs Your Digital CX Strategy is About to Backfire

Keeping your customers unhappy for long is bound to affect your business in a negative way. Do you know that U.S. companies lose over $62 billion annually, simply because of poor customer support? You might find it quite alarming that just after one negative experience, 51% of... read more

Jedda Cain
8 minutes
Nov 30, 2018

How the Internet of Things is Transforming Customer Experience

The IoT (Internet of Things) is one of the most popular phrases in the tech industry at the moment. The technology is rapidly expanding and so are the number of devices. In fact, IHS Markit expects that by 2030, 125 billion devices could be connected via the IoT. So what exactly... read more

8 minutes
Nov 20, 2018