Customer experience

10 Ways To Improve The Online Customer Experience For Shoppers

There's more competition than ever online as you try to sell your goods. Customers are looking for more than just a utilitarian shopping site, they want an experience. How can you tempt them away from the big companies and over to you? Here's ten ways to improve the online... read more

Mary Walton
4 minutes
Feb 21, 2017

9 Steps to Create Amazing Live Chat Customer Experience

I could give you thousand reasons why amazing customer service is worth the effort. For example, better customer service is cheaper than any advertising, happy customers become your brand advocates, bringing others with them and people are more likely to buy from you. These are... read more

9 minutes
Feb 10, 2017

First Contact Resolution is the Metric to Beat in 2017

The new year brings new challenges you need to face when it comes to helping your customers. Have you already made some plans on how you want to approach your customer service in 2017? One metric that you can’t go wrong with is first contact resolution. In today’s post, I’ll... read more

6 minutes
Jan 11, 2017

4 Out of Office Message Examples That Work When You Rest

Good communication with customers is key, no matter what industry you represent. If there are breaks in this communication, you’ve got yourself a problem. Even when planning a vacation or your Holiday leave, you should think of the communication and take care of it by setting up... read more

5 minutes
Nov 25, 2016

7 Deadly Sins of Customer Service Experience

Excellent customer service experience is a holy Grail for all people working in business. We struggle all the time to provide the best possible service, we go hundreds of extra miles to make customers happy, and yet - we’re still getting negative feedback and customer complaints.... read more

5 minutes
Aug 23, 2016

7 Surprising Ways You Can Use Customer Relationship Management Software

CRM stands for Customer Relationship Management and by definition is an approach to managing a company's interaction with current and potential future customers. At Highrise, CRM is what we do. So you'd think all of the uses and benefits of a CRM would be obvious to us. But when... read more

Lynette Kontny
5 minutes
Aug 19, 2016