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Customer experience

Why Customer Experience Manager Job Matters More Than You Think

Customer Experience Managers (CXM or CEM for short) have recently raised as one of the top priority positions in many international companies. While the processes and job descriptions worldwide are still very much flexible and not set in stone, one has to wonder what all the... read more

Angela Baker
4 minutes
Nov 21, 2017

What is Customer Service Experience

Customer service experience is the experience that a customer has with a brand. It includes many different areas, such as web design, ease of ordering, and speed of delivery. Customer service experience focuses on one specific area: service. It is about a customer’s opinion of... read more

Hyun Lee
6 minutes
Oct 6, 2017

Delivering Customer Service: Making The Waiting Experience Enjoyable

Waiting creates an unnecessary break and theft of precious time, especially on a busy day. When customers are about to wait longer than expected, they leave. The good thing is, you can prevent such things and prove to your customers that your service is worth of waiting. You can... read more

Ian Pearson
4 minutes
Sep 29, 2017

10 Ways To Improve The Online Customer Experience For Shoppers

There's more competition than ever online as you try to sell your goods. Customers are looking for more than just a utilitarian shopping site, they want an experience. How can you tempt them away from the big companies and over to you? Here's ten ways to improve the online... read more

Mary Walton
4 minutes
Feb 21, 2017

9 Steps to Create Amazing Live Chat Customer Experience

I could give you thousand reasons why amazing customer service is worth the effort. For example, better customer service is cheaper than any advertising, happy customers become your brand advocates, bringing others with them and people are more likely to buy from you. These are... read more

9 minutes
Feb 10, 2017

First Contact Resolution is the Metric to Beat in 2017

The new year brings new challenges you need to face when it comes to helping your customers. Have you already made some plans on how you want to approach your customer service in 2017? One metric that you can’t go wrong with is first contact resolution. In today’s post, I’ll... read more

6 minutes
Jan 11, 2017

4 Out of Office Message Examples That Work When You Rest

Good communication with customers is key, no matter what industry you represent. If there are breaks in this communication, you’ve got yourself a problem. Even when planning a vacation or your Holiday leave, you should think of the communication and take care of it by setting up... read more

5 minutes
Nov 25, 2016