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Customer service

Business 101: The Benefits of Customer Centricity

Many business owners like to stress how important their customers are. They talk a lot about customer happiness and claim that their mission is to make people’s lives better. Having that in mind, let’s recall all the times we, customers, have spent in queues. How many times we... read more

5 minutes
Nov 24, 2017

Improving Customer Service Standards Online

Customer service is the key factor in customer satisfaction. Over the years, businesses have migrated to the digital world. It has become important for all organizations to maintain a strong online presence. The instantaneous ‘click & buy’ has been instilled into our online... read more

Sajay Singh
8 minutes
Nov 14, 2017

What is Customer Service Experience

Customer service experience is the experience that a customer has with a brand. It includes many different areas, such as web design, ease of ordering, and speed of delivery. Customer service experience focuses on one specific area: service. It is about a customer’s opinion of... read more

Hyun Lee
6 minutes
Oct 6, 2017

Customer Service Problem-Solving Techniques: Critical Thinking

Professional problem-solving is the beating heart of amazing customer service. It’s because none of the customers are contacting you to have a nice chat. They are contacting you because they have a problem. They might be disappointed with the product they have purchased. Maybe... read more

8 minutes
Sep 8, 2017

How to Use Deep Listening in Customer Service

Have you ever called customer service and tried to explain what your problem is, but you had the impression that they are not interested in solving it? Maybe you came across a customer service rep who didn’t let you finish and kept interrupting? Or maybe you’ve contacted customer... read more

6 minutes
Aug 11, 2017

Growth Strategy: What It Takes to Understand Your Customers Today

The biggest competitive advantage that I can offer you is to meet your consumers’ needs better than your competitors, and to know what kind of research tools are available for this mission. Meeting your consumers’ needs isn’t quite simple and you may feel like they want... read more

Sharon Halbani
8 minutes
Jul 11, 2017

How to Balance Personalized Customer Service and Automation

The word automation has soaked up a soiled reputation lately. While it brings the promise of efficiency and time-savings, there are deeper fears associated with the word that we can’t seem to shake. Anxiety builds around the idea that robots will take over our jobs and there’s a... read more

Elle Morgan
6 minutes
May 16, 2017

Things to Know about Differences Between Customer Support and Customer Service

Most business owners don’t bother thinking about the difference between customer support and customer service. Even Google makes no difference between the terms. If you use Google to search for customer support, you’ll get results that include the term service, too. Some customer... read more

Paula Hicks
5 minutes
Apr 18, 2017

How to Keep Positive Attitude and Stay Successful When Working in Customer Service

Working in customer service can be exceptionally gratifying (we all love that sense of completion when you’ve actually managed to help someone). But if not managed right – it can get extremely draining. Working with people of different profiles, backgrounds and requirements... read more

Nate Vickery
6 minutes
Mar 7, 2017

My Personal Experience in Building a Positive Environment

I have been working in chat support for over 3 years. As many might know, working in customer support is stressful and requires to maintain a high level of concentration. To stay sane experiencing pressure every day seems to be the main goal at the beginning of a customer support... read more

Jan Pietruszka
7 minutes
Feb 8, 2017

How to Implement Customer Centric Culture in Your Company

When it comes to delivering exceptional service, there’s a big competition among companies. Your products have a great price-quality ratio? That’s great, but is your customer service also that good? If it’s not, you can be sure that most customers who buy a product from you,... read more

5 minutes
Jan 24, 2017