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Customer service

My Personal Experience in Building a Positive Environment

I have been working in chat support for over 3 years. As many might know, working in customer support is stressful and requires to maintain a high level of concentration. To stay sane experiencing pressure every day seems to be the main goal at the beginning of a customer support... read more

Jan Pietruszka
7 minutes
Feb 8, 2017

How to Implement Customer Centric Culture in Your Company

When it comes to delivering exceptional service, there’s a big competition among companies. Your products have a great price-quality ratio? That’s great, but is your customer service also that good? If it’s not, you can be sure that most customers who buy a product from you,... read more

5 minutes
Jan 24, 2017

Everything You Have To Know About Exceptional Customer Service

In the age of huge online competition, it might be difficult to stand out from the crowd. The companies that win customers’ hearts have a couple of things in common: great quality of their products, their own brand identity, and exceptional customer service. In this post, I’ll... read more

5 minutes
Nov 28, 2016

A Look at Facebook and Google Customer Service

In the last two articles from this series, we’ve discussed pretty big companies. We've already talked about Apple, Netflix and Uber. We’ve touched on Verizon, Comcast and Amazon. But can we go even bigger than that? Today, I’d like to give it a try and discuss Facebook and Google... read more

7 minutes
Nov 16, 2016

How Fast Is Your Customer Service For Today’s Challenges

If your customers have time, you are lucky but unfortunately they normally don’t have that. As a service provider you have to manage the little time you get to interact with customers to convey the pros of your services. According to a recent report by CFI group, customers are... read more

6 minutes
Nov 11, 2016

What Is Customer Service to a Business and to a Customer

When talking about customer service, we often look at it from a business perspective. We think how it can improve our relations with customers or how many more sales it can help us close. For businesses, it’s a way to get in touch with customers, help them and get some extra... read more

5 minutes
Nov 7, 2016

Steps to Improve First Call Resolution

Jack was indeed in a mess when he reached the customer care agent, seeking help to complete an online transaction that was held without any clear sort of a reason. The agents who spoke to him was not of a great help either as he spoke a language that was totally out of the way... read more

6 minutes
Oct 7, 2016

Apple Horror Story: Why the Customer Is Not Always Right

The “customer is always right” slogan is both: a customer service mantra and a curse. On one hand, it encourages representatives to go above and beyond customers’ expectations. On the other hand, when the customer is not right, reps still have to provide the best possible service... read more

7 minutes
Sep 30, 2016

Typing Speed Test for Customer Service Agents

Improving your typing speed is one of the more productive things you can do when working in online customer service. Most of your work involves computer activities like contacting existing or potential customers via email, live chat or social media. All those digital channels are... read more

6 minutes
Sep 14, 2016