LiveChat is a complete customer service platform that delights your customers and fuels your sales.
Signup for freeTrusted by 36,000+ companies
Selling grows your business, but so do a lot of other improvements. In Grow we tell you about anything and everything that could help you do business better: management, psychology, productivity, growth hacks… Whatever gives you a clear path to success.
We tend to think of ourselves in ways that are more flattering than are warranted. It’s probably our human tendency to see ourselves through rose-colored glasses! We tend to believe that we are better customers, better employees or better bosses than we actually are. The sad... read more
The biggest competitive advantage that I can offer you is to meet your consumers’ needs better than your competitors, and to know what kind of research tools are available for this mission. Meeting your consumers’ needs isn’t quite simple and you may feel like they want... read more
8 minutes
Jul 11, 2017
P.T. Barnum, the founder of Barnum & Bailey Circus, once said: “Without promotion something terrible happens. Nothing.” Any small business can learn from what P.T. Barnum did to promote the circus to promote their own business. What happens without promotion I have a... read more
5 minutes
Jun 28, 2017
Hosting a podcast is a great way of gathering tons of knowledge and learning from the best, that’s for sure. What I discovered though was that it also gives you the opportunity to meet amazing people, and listen to their stories. A quick explanation for those who don’t know what... read more
Vanity metrics are the perfect Cloak of Invisibility. “How is it going?” your boss asks. “Fantastic, our website had thousands of views last month!” you answer. “Did they like what they saw?” wants to know your boss. “They sure did, they spent around 3 minutes on this website... read more
While Amazon’s annual revenue has recently soared to more than $135 billion for the fiscal year 2016, making it the world’s eighth largest retailer, there are still many core lessons that small business owners can learn from how this giant rose to greatness. Here are 10 top... read more
6 minutes
Apr 3, 2017
The difference between being productive and being busy isn’t obvious at first sight. In both cases, you work up a sweat to get your tasks done, but only one way will lead you to success. We all know this feeling when we have so many tasks on our to-do list, that we wish the day... read more
For many people, “growth hacking” might sound like a buzzword. We constantly hear about growth hacking strategies, growth hacking experiments and growth hacking techniques, and the word itself gets more and more popular over time. But is it a buzzword only? It’s said that thanks... read more
A couple of days ago I was buying some groceries in a quite crowded store. There were two cashiers and I was observing them because I was curious about the way they work. “My” cashier was very serious. She was very polite, but she did not smile and I had this impression that she... read more
Recently, I spoke with my friend about his work. He told me that he has so much work that he ends up working overtime almost every day. Of course, I felt sorry for him, but I couldn’t give up the impression that if he was able to get rid of a couple of bad work habits, he would... read more
Mark Zuckerberg is probably one of the most beloved leaders in the business world. With a whopping 99% approval rating from his employees, he seems to be more of a superhero than a regular boss. But the thing is that he looks just like an “everyday normal guy.” If you didn’t know... read more
If you’re an entrepreneur you probably care about social media strategy. And if you do some creative stuff you care even more about creating a following. Social media has been traditionally known for it’s “soft selling.” Your social content promotes your business, converts... read more
If you’re like most people, you probably think you don’t have enough time in a day to do everything you want. I’m not surprised - after all, productivity is now the latest trend. We all want to squeeze as much as we can out of our days, but still wish it has more hours. We even... read more
The worst thing about being a bad boss is that you don’t realize it. You think that your employees like you, enjoy working with and call you a good boss. Then, it suddenly turns out that conversations stop when you’re entering a room. And that you’re the only person that’s not... read more
A good customer service team works like a well-oiled machine. Every piece of it has its unique place, all elements work together seamlessly and form a perfect mechanism. No matter what happens, it’s reliable, scalable and productive. But what if your support people are not as... read more
