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Recent articles
Support17 min read | Mar 25 | Natalia Misiukiewicz
What is an AI Agent? How Intelligent Systems Transform Customer Experience
People are getting used to using AI to do tasks for them. Nearly one in four consumers — and almost one-third of Gen Z — are already comfortable having AI handle their... read more
Support18 min read | Mar 19 | Natalia Misiukiewicz
What’s Omnichannel Customer Service and Why is it the Future of Customer Experience?
If your customers struggle to reach you and you don’t fix it, your business won’t last. Having a great product or service is essential, but if you think it will sell... read more
Support16 min read | Mar 12 | Natalia Misiukiewicz
The Truth about AI in Customer Service
AI is transforming customer service, but not in a way that eliminates jobs. Instead, it’s making work easier by handling repetitive tasks such as resetting passwords or... read more
Support20 min read | Mar 06 | Natalia Misiukiewicz
Customer Service Best Practices You Need to Know for Exceptional Experiences
What do you do when a three-year-old tells you your tiger bread is mislabeled? If you’re Sainsbury’s, you listen — and then you actually change the name. Instead of... read more
Grow18 min read | Mar 03 | Natalia Misiukiewicz
From Leads to Loyal Fans: Best CRMs for Small Businesses
Running a small business is tough, but the right customer relationship management (CRM) can make it easier. Just ask Shanterria Earley, founder of Travel Divas. What... read more
Support32 min read | Feb 21 | Natalia Misiukiewicz
50 Top Live Chat Response Examples for Effective Customer Engagement
Ever had a frustrating live chat experience where the agent’s response felt robotic or unhelpful? You’re not alone. Studies show that 79% of customers prefer live chat... read more
GrowSupport25 min read | Feb 19 | Natalia Misiukiewicz
Top 20 Customer Service Interview Questions You Need to Prepare For
Getting ready for a customer service interview? You’re in the right place. Customer service is all about solving problems, staying patient, and keeping customers happy —... read more
Sell11 min read | Feb 13 | Jacquelyn Dunham
What Is a Sales Funnel and How to Build One
Imagine you've successfully piqued the interest of potential customers in your product or service. They've shown curiosity, even enthusiasm, but when it comes to sealing... read more
Sell17 min read | Feb 11 | Natalia Misiukiewicz
From First Sale to Forever: Mastering the Art of Customer Retention
You probably heard it before: "Happy customers are loyal customers." Sounds right, doesn’t it? But here’s the reality check — customer satisfaction doesn’t guarantee... read more
SellSupport15 min read | Jan 31 | Natalia Misiukiewicz
The Essential Customer Onboarding Checklist: Key Steps for Retention
Ever signed up for a new tool, got super excited, and then… nothing? No clear next steps, no guidance — just you staring at the screen, wondering what to do next. That’s... read more