Business Communication Explained - Success by LiveChat®

Support21 min read | Apr 30 | Sylwia Kocur

Live Chat Canned Responses Examples to Better Your Support Team

Have you ever found yourself typing the same customer support reply over and over again? If so, you're not alone. Typing the same message multiple times a day can tax not... read more

Support12 min read | Apr 28 | Natalia Misiukiewicz

Avoid These Critical Live Chat Mistakes for Better Customer Engagement

Live chat is often celebrated for its speed and convenience, but it can backfire spectacularly when poorly executed. A striking example comes from Amazon, a company... read more

Connect11 min read | Apr 25 | Sylwia Kocur

Live Chat Etiquette Tips for Agents and Managers in 2025

Live chat has emerged as one of the most preferred and powerful channels for customer support. Whether it’s a quick question, a product issue, or a complex service... read more

Support18 min read | Apr 23 | Sylwia Kocur

Live Chat Features You Should Look for in Software in 2025

In today’s fast-paced digital world, customers expect instant support, and live chat has become the go-to channel to meet those demands. More than just a pop-up box in... read more

Support19 min read | Apr 22 | Natalia Misiukiewicz

How Does Live Chat Work: A Comprehensive Overview

When browsing a website and having a question, what’s the easiest way to get help fast? Not a phone call. Not waiting hours for a reply to your email. It’s that little... read more

GrowSupport11 min read | Apr 18 | Natalia Misiukiewicz

Key Live Chat Statistics to Follow in 2025

Let’s be real. In 2025, no one’s waiting for an email reply or sitting through hold music. People want answers fast, and businesses that can deliver instant responses are... read more

Support15 min read | Apr 14 | Natalia Misiukiewicz

The Power of Live Chat for Real Estate Companies

Today’s real estate clients aren’t picking up the phone first. They’re opening a browser. Nearly half of all buyers now start their property search online before... read more

Sell19 min read | Apr 11 | Natalia Misiukiewicz

AI Sales Agents: The Future of Scalable and Intelligent Selling

Let's start with a story. Not long ago, entrepreneur David Owasi was on the verge of losing a high-value lead. His sales team had missed a follow-up, and the prospect had... read more

Support11 min read | Apr 02 | Natalia Misiukiewicz

Why Does Every Business Need an AI Customer Service Agent?

You, as a customer, expect instant answers. You don’t want to wait in a phone queue, fill out a ticket, or get passed from one agent to another. You just wish for fast,... read more

Grow13 min read | Mar 31 | Natalia Misiukiewicz

AI Agent Examples Across Industries: What They Can Do for You

What's the first thing that comes to mind when considering an AI agent? Many people think of chatbots. They assume they're just automated systems running pre-scripted... read more

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