Social Media Messaging Integrations

Start with the channel your customers use and the kind of messages you need to handle. Connecting private messages does not automatically include comments, mentions or publishing tools.

Connect a messaging channel

Look for the specific network and business account type your team uses.

Handle incoming enquiries

Check whether messages arrive in the workspace your agents already monitor.

Keep replies consistent

Compare supported attachments, reply options and routing before planning a shared workflow.

What to check before installing

Channel coverage: Check private messages, comments and mentions separately, along with any limits on multiple pages or accounts.
Account authorization: Confirm administrator access, required business accounts and how the connection is renewed after permissions change.
Messaging rules: Review channel-specific reply windows, template requirements, attachment support and any additional provider charges.

Browse apps

Does a social media integration include every message type?

No. Private messages, public comments, mentions and publishing are separate capabilities. Read the listing for the precise channel features the connector supports.

Can I connect Facebook Messenger to live chat?

Check the Messenger integration listing for the supported account type and authorization steps. Confirm which page permissions are required and how messages are routed to agents.

Why might replies be restricted on a connected channel?

A network may impose reply windows, template rules or account restrictions. Connection status alone does not remove these rules; check the provider’s current requirements and the integration documentation.

Social media chat integrations

Messenger

Instagram

Telegram

Telegramer 3

OAPPS for WhatsApp 4.1

Connect social messaging to support

Connect a messaging channel

Handle incoming enquiries

Keep replies consistent

Choose a social messaging app

Social media integrations FAQs