Chat Response Time Report
- The integration is free to use
- < 50 teams are using it
Chat Response Time Report gives you the tools to measure the performance of your agents. You can see how long your customers are waiting for the first message and all the other messages separately. Fast response time is crucial for customers as it has a huge impact on their overall satisfaction, so it's always good to keep an eye on this metric.
- See only the information you need
- All reports can be filtered to show results for specific conditions making data analysis easier.
- Create custom reports
- All reports can be saved to a CSV file.
- Shorten your response time
- Use the response times report to spot agents who could speed up their work.