Super Vision
Super Vision
Supervise all live chat agents in the same time
$49 / mo, per license
Developed byย .BespokeChat

One and only Super Vision app makes your work easier than ever. Keep a finger on the pulse, by tracking up to 8 ongoing chats at the same screen. No more switching between windows to see how other agents respond to customers' inquiries!

It's a perfect tool to onboard your new agents and make sure they're doing well. If not, just contact them and help directly via private message. Use filters to see chats only from selected agents and/or selected groups.

See what the customer is about to write and check your agent's answer with the sneak peek option. Use canned responses to help them even faster!

New! The app works also for agents without admin roles so they can watch chats of other agents during onboarding!

Key Features

Live monitoring of up to 8 and more conversations
No more need for switching windows. Use the "show more chats" button to see all of the ongoing conversations.
The automatic appearance of incoming chat
Watch the next incoming chats without clicking to see new or close finished ones.
Canned responses
Use your set of canned responses in the LiveChat app. Just insert or click "#" anytime in the chat.
The delivery status of agent's and customer's messages
Check if the message was delivered or read on the other side of the chat.
Enhanced customer journey tracking
Elevate your customers' experience by supervising with outstanding precision. Receive in-chat, easy-to-follow hyperlink information each time the customer clicks a link on your website.
Tips & prompts whispering
Help your agents to deliver dynamic and correct answers.
Real-time message preview
See what a customer is about to write thanks to the sneak peek functionality. Check the response your agent is about to send back. Use canned responses to help your agents even faster.
Filtering chats by agent and/or group
Too many chats at the same time? Use filtering to see only those that you want to supervise. You can also pin selected chats to display them at the top position.
Visible survey results and custom variables
See the customer's answers to the pre-chat and post-chat surveys right inside the conversation. Variables added via custom integration are visible when hovering the mouse over the chat header.
Rich messages
You can see rich messages sent by an agent or customer right in the Super Vision.

Benefits

๐Ÿ–ฅ Monitor multiple chats at once
See up to 8 chats at once or switch to scroll view to see all of them.
๐Ÿšซ Avoid any mistakes your team could make
Act proactively to make sure all chats are up to standard.
๐Ÿ“ Help your team react quickly and properly in unusual tasks
Be your agentโ€™s guardian angel.
๐Ÿ“ˆ Increase your team efficiency
Instant help for your agents! Use canned responses to support agents even faster with ready-to-use suggestions.
๐Ÿ‘จโ€๐Ÿ‘ฉโ€๐Ÿ‘งโ€๐Ÿ‘ฆ Help your agents during their onboarding process
Supervise your agents during their first chats with customers. Filter the chats to see only those which are handled by the agent you're onboarding.
๐Ÿ’ฌ Monitor how connected chatbots work
See what your chatbots do in real-time.
๐Ÿ“’ Make sure your agents represent right support standard
Monitor chats live, not after the end of a conversation.
๐Ÿ–ฅ Monitor response time of your agents in real time
Check how fast agents respond to each new message! Be sure that the agent is about to answer the customer thanks to the sneak peek functionality.
๐Ÿƒโ€โ™‚๏ธ Get help immediately
If you have questions about our application, functionality, or configuration. Contact us at lc-apps@bespokechat.com.
๐Ÿ“œ Transcript of archived chats
Did the customer return to chat? View a transcript of the previous chat by scrolling!

Ratings & Reviews

0out of 5 โ€ข 0 Ratings

5

โ˜…

4

โ˜…

3

โ˜…

2

โ˜…

1

โ˜…

How would you rate this app?

Tutorial & Support

App tutorial and setup instructions how to use and properly configure this app with your LiveChat account.
To get help and support contact .BespokeChat. You can also suggest improvements or request new features in the upcoming versions of Super Vision.
More by this developer
Get LiveChat App
Web BrowserWindowsmacOSAndroid

Copyright ยฉ2022 LiveChat, Inc. All rights reserved

Hi! We are glad to have you here! Before you start visiting our Site, please note that for the best user experience, we use Cookies. By continuing to browse our Site, you consent to the collection, use, and storage of cookies on your device for us and our partners. You can revoke your consent any time in your device browsing settings. Clickย โ€œCookiesย Policyโ€ to check how you can control them through your device.