Super Vision app lets you become a master in monitoring the work of other LiveChat agents. You can observe all of ongoing chats (up to 8 on one screen) simultaneously and see how other agents respond to customer’s inquiries.
It’s a perfect tool to onboard your new agents and to make sure they're doing well. Additionally, while reading their conversations inside the chat, you can whisper to your agents to help them handle any case. You can use chat filtering to see chats only from selected agents and/or selected groups.
You are going to see what the customer is about to write thanks to the sneak peek functionality. You can also see that agent is about to send something to customer. Use canned responses to help your agents even faster!
When there are more than 8 chats conducted, you will be presented only with the first 8 conversations. The next ones appear as soon as you close any of the previous chat windows. No setup is needed for this plugin - it is ready to go right after installation.
New! The app works also for agents without admin roles so they can watch chats of other agents during onboarding!
Super Vision works best at the desktop. When using smaller screen resolutions the number of visible chat windows may be fewer than 8 to ensure comfortable use.
No more need for switching between supervised chats . Use "show more chats" switch to see all of the ongoing chats.
Help them to deliver dynamic and correct answers.
You can just watch next incoming chats without the need for interacting with an app to see new chats or close finished ones.
You are going to see what a customer is about to write thanks to the sneak peek functionality. You can also see that agent is about to send something to a customer. Use canned responses to help your agents even faster.
You can use your set of canned responses as you use them in the LiveChat app. To do it, you can use your mouse or a keyboard by inserting "#" anytime in the chat.
Too many chats happening at the same time? Use filtering to see only those chats that you want to supervise.
You can see if the message was delivered or read on the other side of the chat.
You can see rich messages sent by an agent or customer right in the Super Vision.
Every time a hyperlink appears in the conversation you can easily follow it.
The customer's answers to the pre-chat and post-chat surveys visible right inside the conversation. Variables added via custom integration are visible when hovering the mouse over the chat header.
See up to 8 chats at once or switch to scroll view to see all of them.
Instant help for your agents! Use canned responses to support agents even faster with ready to use suggestions.
Monitor chats live, not after the end of a conversation.
Act proactively to make sure all chats are up to standard.
You can help your agents during their first chats with customers. Filter the chats to see only those which are handled by the agent you're onboarding.
Check how fast agents respond to each new message! Be sure that agent is about to answer the customer thanks to the sneak peek functionality.
Be your agent’s guardian angel.
See what your chatbots do in real time.