Super Vision
Super Vision
Supervise chats of all agents in the same time
$49 / mo, per license
Developed by .BespokeChat
Works with   LiveChat

One and only Super Vision app makes your work easier than ever. Keep a finger on the pulse, by tracking up to 8 ongoing chats at the same screen. No more switching between windows to see how other agents respond to customers' inquiries!

💡 It's a perfect tool to onboard your new agents and make sure they're doing well. If not, contact them and help directly via private message. New agents can also use Super Vision to watch chats of more experienced colleagues. Use filters to only see chats from selected agents and groups.

💁‍♂️ See what the customer is about to write and check your agent's answer with the sneak peek option. Use canned responses to help them even faster!

👀 Read in our case study how Georgios Kavazis — head of customer support at Notesco uses Super Vision in everyday work.

Key Features

Live monitoring of up to 8 and more conversations
No more need for switching windows. Use the "show more chats" button to see all of the ongoing conversations.
The automatic appearance of incoming chat
Watch the next incoming chats without clicking to see new or close finished ones.
Canned responses
Use your set of canned responses in the LiveChat app. Just insert or click "#" anytime in the chat.
The delivery status of agent's and customer's messages
Check if the message was delivered or read on the other side of the chat.
Enhanced customer journey tracking
Elevate your customers' experience by supervising with outstanding precision. Receive in-chat, easy-to-follow hyperlink information each time the customer clicks a link on your website.
Tips & prompts whispering
Help your agents to deliver dynamic and correct answers.
Real-time message preview
See what a customer is about to write thanks to the sneak peek functionality. Check the response your agent is about to send back. Use canned responses to help your agents even faster.
Filtering chats by agent and/or group
Too many chats at the same time? Use filtering to see only those that you want to supervise. You can also pin selected chats to display them at the top position.
Visible survey results and custom variables
See the customer's answers to the pre-chat and post-chat surveys right inside the conversation. Variables added via custom integration are visible when hovering the mouse over the chat header.
Rich messages
You can see rich messages sent by an agent or customer right in the Super Vision.

Benefits

🖥 Monitor multiple chats at once
See up to 8 chats at once or switch to scroll view to see all of them.
🚫 Avoid any mistakes your team could make
Act proactively to make sure all chats are up to standard.
📝 Help your team react quickly and properly in unusual tasks
Be your agent’s guardian angel.
📈 Increase your team efficiency
Instant help for your agents! Use canned responses to support agents even faster with ready-to-use suggestions.
👨‍👩‍👧‍👦 Help your agents during their onboarding process
Supervise your agents during their first chats with customers. Filter the chats to see only those which are handled by the agent you're onboarding.
💬 Monitor how connected chatbots work
See what your chatbots do in real-time.
📒 Make sure your agents represent right support standard
Monitor chats live, not after the end of a conversation.
🖥 Monitor response time of your agents in real time
Check how fast agents respond to each new message! Be sure that the agent is about to answer the customer thanks to the sneak peek functionality.
🏃‍♂️ Get help immediately
If you have questions about our application, functionality, or configuration. Contact us at lc-apps@bespokechat.com.
📜 Transcript of archived chats
Did the customer return to chat? View a transcript of the previous chat by scrolling!

Tutorial & Support

App tutorial and setup instructions how to use and properly configure this app with your LiveChat account.
To get help and support contact .BespokeChat. You can also suggest improvements or request new features in the upcoming versions of Super Vision.
The developer .BespokeChat indicated that the app’s privacy practices may include handling of user data. You can learn more in the app’s Privacy Policy.
More by this developer
Get LiveChat App
Web BrowserWindowsmacOSAndroid

Copyright ©2024 Text, Inc. All rights reserved

We use cookies and similar technologies to enhance your interactions with our website and Services, including when you reach out to us on chat. This comprises traffic analysis, delivering personalized content, and supporting our marketing efforts. By accessing our website, interacting with our Services, you agree to let us and our partners employ cookies and related technologies on your computer or devices. Click the Cookies Policy to check how you can control the use of cookies through your device. To understand how we process your data, including through cookies, and interactions with us, please read our Privacy Policy.