Super Vison LiveChat App
Monitor up to 8 chats in real time and help your agents effectively
Super Vision

Super Vision

Monitor up to 8 chats in real time and help your agents effectively
Key info
  • The integration is free to use
  • < 50 teams are using it
  • Analytics

Super Vision app lets you become a master in monitoring the work of your LiveChat agents. As a team manager, you can observe up to 8 ongoing chats simultaneously and see how they respond to your customer’s inquiries.

It’s a perfect tool to onboard your new agents to make sure they are doing well. Additionally, while reading their conversations inside the chat, you can whisper to your agents to help them handle any case.

When there are more than 8 chats conducted, you will be presented only with the first 8 conversations. The next ones appear as fast as you close any of the previous chat windows. No setup is needed for this plugin - it is ready-to-go right after installation.

The app is turned off by default for LiveChat agents without an administrator role. Super Vision works best at the desktop. When using smaller screen resolutions the number of visible chat windows may be less than 8 to ensure comfortable use.

Coming up:

  • messages sneak peek
  • canned responses
  • rich messages

Support

See the setup instructions on how to properly configure this app with your LiveChat account.

Contact vendor to get help and support. You can also suggest improvements or request new features in the upcoming versions of Super Vision.

Key Features

Live monitoring of up to 8 conversations at once

No more need for switching between supervised chats

Whispering to your agents with helpful tips & prompts

Help them to deliver dynamic and correct answers

The automatic appearance of incoming chat

You can just watch next incoming chats without the need for interacting with an app to see new chats or close finished ones

Benefits

Ability to monitor multiple chats at once

See up to 8 chats at once!

Increase your efficiency with the help of experienced trainers

Instant help for your agents!

Make sure your agents represent right customer support standard

Monitor chats live, not after the end of a conversation!

Avoid any mistakes your team could make

Act proactively to make sure all chats are up to standard!

Help your agents during their onboarding process

You can help them during their first chats with customers!

Monitor response time of your agents in real time

Check how fast agents respond to each new message!

Help your team react quickly and properly in hard situations

Be your agent’s guardian angel!

Integration with Super Vision is free to use
  • < 50 teams are using it
  • Analytics