- The integration is free to use
- < 50 teams are using it
Super Vision app lets you become a master in monitoring the work of your LiveChat agents. As a team manager, you can observe up to 8 ongoing chats simultaneously and see how they respond to your customer’s inquiries. It’s a perfect tool to onboard your new agents to make sure they are doing well. Additionally, while reading their conversations inside the chat, you can whisper to your agents to help them handle any case. When there are more than 8 chats conducted, you will be presented only with the first 8 conversations. The next ones appear as fast as you close any of the previous chat windows. No setup is needed for this plugin - it is ready-to-go right after installation. The app is turned off by default for LiveChat agents without an administrator role. Super Vision works best at the desktop. When using smaller screen resolutions the number of visible chat windows may be less than 8 to ensure comfortable use. Coming up: - messages sneak peek - canned responses - rich messages
See the setup instructions on how to properly configure this app with your LiveChat account.
Contact vendor to get help and support. You can also suggest improvements or request new features in the upcoming versions of Super Vision.
- Live monitoring of up to 8 conversations at once
- No more need for switching between supervised chats
- Whispering to your agents with helpful tips & prompts
- Help them to deliver dynamic and correct answers
- The automatic appearance of incoming chat
- You can just watch next incoming chats without the need for interacting with an app to see new chats or close finished ones
- Ability to monitor multiple chats at once
- See up to 8 chats at once!
- Increase your efficiency with the help of experienced trainers
- Instant help for your agents!
- Make sure your agents represent right customer support standard
- Monitor chats live, not after the end of a conversation!
- Avoid any mistakes your team could make
- Act proactively to make sure all chats are up to standard!
- Help your agents during their onboarding process
- You can help them during their first chats with customers!
- Monitor response time of your agents in real time
- Check how fast agents respond to each new message!
- Help your team react quickly and properly in hard situations
- Be your agent’s guardian angel!