LiveSession
Watch LiveSession recording instantly from LiveChat.
LiveSession lets you add context to each LiveChat conversation you are having. Get to know what the user you are talking to was doing on your website and enchant your visitors with excellent support!
Our core functionality, session replays, allows you to record and replay user sessions to find dead ends in your user’s journey. With LiveSession Clickmaps and Engagement Heatmaps, you can identify your website’s most clickable elements and spot the hottest sections to improve your website’s conversion rate. Using LiveSession DevTools lets you easily detect errors in a customer’s browser and provide top-notch technical support.
Narrow down the data you gathered and watch only the sessions that are an exact match to your criteria. Reduce the time needed to dig into essential data. Use one of our default filters or extend LiveSession’s functionality even more with custom events and custom properties.
Add some context to each conversation. Enrich every chat with a link to the user’s session replay and provide the best customer experience and superb support!
Key Features
Watch how users interact with your website, both on desktop and mobile.
Use LiveSession filters and watch replays that match your exact criteria. Save your searches for later and share them with your team.
Know where your users click and which parts of your website engage them the most.
Add your users’ information to understand their behavior even better.
Extend LiveSession’s functionality even more by tracking any event you want.
Identify your website’s elements that cause users’ frustration.
Detect JavaScript errors and get a glance at console logs.
Get an instant overview of your user’s activity during the session.
Save time with automated suggestions of the most interesting recordings.
Benefits
E-commerce
Boost your sales and recover abandoned carts by knowing where and when your customers drop off.
SaaS
Increase your sign up and conversion rates by shortening your website’s visitors’ registration path.
UX designers and researchers
Conduct UX research and improve your products’ usability by using the top session replay and click mapping software.
Developers
Find errors easier with DevTools by accessing console logs.
Customer support
Provide first-class customer service by getting the context of each conversation.
Performance marketing
Track your campaign’s performance and test new targeting strategies by getting to know how different groups of users react to your content.
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms and App Privacy Policy.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact LiveSession. You can also suggest improvements or request new features in the upcoming versions of LiveSession.