Track when your agents log in, start accepting chats, change their status, and go offline throughout their shift each day.
This report is particularly useful when you want to stay in control of what your agents do at work and to spot possible work avoidance.
All reports can be filtered to show results for specific conditions making data analysis easier.
All reports can be saved to a CSV file.
Use the Agent Activity Report to see when and for how long your agents were chatting.