Measure your agents' activity and manage their work more efficiently
Agent Activity Report

Agent Activity Report

Measure your agents' activity and manage their work more efficiently
Key info
  • The integration is free to use
  • < 50 teams are using it
  • Analytics
  • Marketplace
  • Apps
  • Analytics
  • Agent Activity Report

Track when your agents log in, start accepting chats, change their status, and go offline throughout their shift each day. This report is particularly useful when you want to stay in control of what your agents do at work and to spot possible work avoidance.

Key Features

See only the information you need
All reports can be filtered to show results for specific conditions making data analysis easier.
Create custom reports
All reports can be saved to a CSV file.

Benefits

Track and manage employee hours
Use the Agent Activity Report to see when and for how long your agents were chatting.
Integration with Agent Activity Report is free to use
  • < 50 teams are using it
  • Analytics